Ended Case Management Officer

The Job

TITLE: Case Management Officer

PLACE:  Hajah - Yemen


Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.
Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission. For more details on the association: http://www.handicap-international.fr/en/s/index.html


Under the direct responsibility of the health Project manager, the Case Management Officer is responsible for formulating a coordinated, comprehensive plan for individuals who need long-term functional rehabilitation care supervision as well as potential additional basic needs.


Line manager: Project Manager

Line manager+1: Field Coordinator

Team Managed: None

Strong functional link with: Project Officer, Physiotherapist, PSS worker, MEAL Manager


Developing and reinforcing the relationships with international and local non-governmental organizations, community focal points and any other stakeholders to improve the access to services of HI beneficiaries and access to HI services

  • Attend meeting concerning case management and referral with UN agencies, INGOs/NGOs whenever relevant and upon line manager request and provide relevant written feedbacks
  • Contribute with the project Manager and the Technical Unit to develop, monitor and update a multi-sectorial mapping of the external service providers in order to address the needs of HI beneficiaries.
  • In collaboration with the technical units and project managers, conduct meetings with relevant service providers to agree on referral mechanism and criteria of referral selections, to identify and maintain a relationship with service providers’ referral focal points

Developing and maintaining HI Referral Mechanism and HI Case management:

  • Contribute to develop, implement and maintain an internal and external referral system in close collaboration with the MEAL department and the project manager and teams (tools, procedures, training of the HI field teams, follow up mechanisms, etc.)
  • Ensure that HI internal referral cases are well followed up by the relevant HI case managers (Procedures and tools, feedbacks between HI staffs, etc.)
  • Support the HI case managers ( physiotherapist officers and PSS workers) in referring externally cases in need of further rehabilitation and MHPSS support after discharge by linking them with external service providers.
  • Support the HI case managers in identifying HI cases in need of external referral (basic needs, Medical needs, etc.) on daily bases and provide the list of these cases to the PMs in order to priorities the referral.
  • Ensure the follow up of HI cases externally referred (Feedbacks through contact with services providers with HI beneficiaries referred, etc.)
  • In collaboration with the project manager, respond to the external referred cases from other humanitarian organization and ensure the cases are well taken into account and followed up by the relevant HI case managers
  • Ensure feedbacks to external organizations that have referred cases to HI
  • Ensure regular referral meetings to update the team about the different possibilities of orientation
  • Provide update to HI relevant HU staff about the external referrals. 

Data Analysis and reporting :

  • With the technical support of MEAL team, initiate and follow up data analysis of the referral system, and conduct relevant interpretation according to defined methodology  and schedule planned by the Project Manager in order to contribute to reporting on achievement of objectives and impact.   
  • Provide a weekly report to your line manager of the referral cases managed during the week
  • Collaborate with the MEAL unit to ensure proper design, formulation, coding, and utility of beneficiary database.
  • Ensure comprehensive execution of required data analyses for monthly, periodic, and annual reporting cycle of project(s)
  • Ensure clear and accessible archiving of the beneficiary files related to the referral.

Job Requirements


  • Degree in Social sciences or degree in another related field with at least 2 years of practical experience in case management preferably with INGOs.
  • Other certificates demonstrating evidence of professional improvement in the field of expertise
  • Knowledge of access to services and referrals mechanisms
  • Knowledge of center based approach and community based approach
  • Experience in the Health sector is an asset

General Skills

  • Open and interested in disability and vulnerability issues
  • High diplomacy, cultural sensitivity and security awareness
  • Strong communication skills
  • Strong sense of neutrality
  • Ability to understand the global strategy while remaining focused on the details
  • Demonstrated attention to activity tracking detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
  • Sense of creativity essential.
  • Talent for organizing and cataloging information is essential.
  • Positive attitude and ability to work well in a multidisciplinary is essential.
  • Fluent English and Arabic, both spoken and written.
  • Excellent data analytical skills and interpretation.
  • Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint)


The individual in this position is expected to demonstrate ethical and professional conduct in the course of their work including, but not limited to:

  • Respect beneficiary confidentiality
  • Respect and promote HI’s protection policies and report to your line manager any violation of HI policies
  • Report any incident or act that causes any harm to a beneficiary or to others
  • Develop and maintain effective working relationships with the other  departments of the organization
  • Ensure reporting of problems, challenges, or constraints in project implementation and execution of tasks and responsibilities to direct line manager
  • Contribute to the culture of teamwork

Note: This position requires a high level of flexibility. The person in this role will be required to be willing and able to adapt to the addition or change of  tasks as directed by the line manager.

Job Conditions

  • The salary will be defined according to HI’s existing salary scale
  • Based in Hajjah, with frequent movements to the field
  • 30 day leave/year + benefits (transport allowance, health insurance, life insurance)
  • The working hours are the following: 8:00 to 16:30 (with 30 minutes lunch break) from Sunday to Thursday.
  • Note that working time can go up to 48 hours per week (according to the Yemen labor law) if it is required by the volume of activities and by the line manager.   

Any breach of the above-mentioned responsibilities, of the Internal Regulation or of Terms and Conditions of Engagement may be sanctioned by a written warning or immediate dismissal if appropriate.

How to Apply
  • Interested candidates may please send their CV and Cover Letter in Englishwith the reference in the email subject: YEME/HR/2019/PROG/CMO/Hajjah+ Applicant full name
    Deadline for applications is 11:30 pm on Saturday, June 15th, 2019.
  • Please include at least three references (stating the names of your Line Managers and an HR member for each reference – from INGOs), copies of ONLY Experience Certificates, and a copy of your national ID in your application.
  • Please address all applications to: jobs@yemen.hi.org
  • Please note that only shortlisted candidates will be contacted. 

Handicap International, is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates, including persons living with disabilities, to apply to become a part of our organization. Please note that only shortlisted candidates will be contacted.

  • Employer: Handicap International
  • Category: Development/Non-Profit
  • Location: Hajjah
  • Posted on: 30 May 2019
  • Deadline: 15 June 2019