Ended Child Protection Officer – Case Management
Job Title: Child Protection Officer – Case Management
Band / Level / Grade: 8B
Department: Child Protection
Location: Al Dhale’e, Yemen (including field travel)
Overtime Eligible: No (as per local law)
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
The IRC Yemen began its programs in October 2012. Currently IRC Yemen is operating in eight governorates in the south and north of Yemen through direct programming and through a local partnership in Health, WASH, Nutrition, Economic Recovery Development, Education, Child Protection, Gender and Women Protection and Empowerment. These sectors are responding to food insecurity, cholera and other humanitarian needs within the displaced and conflict affected populations
Job Overview/Summary: The Child Protection Officer (Case Management) will be responsible for managing the case management team in Al Dhale'e. The CPO (CM) will be responsible for the effective implementation and proper documentation of all CP cases, through staff supervision and support of the five caseworkers in Al Dhale'e. The Officer works in close collaboration with the Child Protection Coordinator and Child Protection Manager to ensure complete support to the team. One of the case workers will be rotating and working with the Nutrition team and the CPO (CM) will collaborate with the Nutrition team. The CP Coordinator will provide technical oversight to the case management team. This position reports to the Child Protection Manager.
- To ensure effective implementation of case management services for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and guidance to caseworkers
- To provide guidance to the case management team individually and through group meetings
- To collaborate with other case management officers and key stakeholders in order to regularly report trends and communicate closely with the CP Coordinator and CP Manager
- Ensure that each caseworker is effectively implementing case management according to Standard Operating Procedures through regular individual and team meetings and case reviews with caseworkers.
- Monitor timelines for response, services follow-up and review of cases
- Ensure cases are receiving appropriate support; and when needed, support individual cases and provide regular monitoring of all aspects of case management services
- Communicate all technical needs and capacity building requirements to the CP Coordinator and CP Manager
- Assign and review caseworker’s caseload to ensure they are manageable and share challenges with the CP Manager and CP Coordinator
- Conduct post-service child and family interviews in order to evaluate the quality and impact of case management by the case workers. Document feedback and analyse trends regularly; discuss lessons learned with the team and CP Coordinator and CP Manager
Staff Supervision and Development
- Directly supervise five CP caseworkers
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
- Ensure timely completion and submission of monthly timesheets, probation reviews and annual performance reviews.
- Assist with the recruitment of case workers when needed, working closely with HR and CP Manager and CP Coordinator
- Ensure support and ongoing capacity building opportunities for staff on technical skills across
- Regularly review documentation of CP cases through case audits, review of files and databases. Ensure confidentiality and that data protection and information-sharing protocols are respected.
- Monitor and analyze child protection data collected by the Case Management team and provide regular reports to the CP Manager and CP Coordinator on caseload numbers (disaggregated by sex, age, risk level, etc.)
- Schedule and lead case management meetings every two weeks with the Case Management team
- Organize and lead case conferences for complex and high risk cases.
- Directly communicate effectively with other Officers and key stakeholders in order to report trends and share learnings
- Reach out to senior CP staff when facing particular case challenges
- Consistently and proactively monitor and assess the safety of field teams; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs
- Actively engage in all capacity building opportunities including formal trainings, on the job coaching etc
- Provide briefings on child safeguarding and appropriate behaviour with children to all case management staff; ensure any concerns are reported and addressed immediately.
- Other duties as assigned by the supervisor to enable and develop IRC programs
Key Working Relationships:
Position Reports to: Child Protection Manager
Technical Focal Point: Child Protection Coordinator
Position directly supervises: Child Protection Case workers (x5)
Internal contacts: Supply chain department, HR, M&E team
- All IRC staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies.
- Technical diploma or degree in social work, human rights, or related degree preferred
- Minimum of 3 years’ experience as a child protection caseworker, preferably in humanitarian or development settings
- Demonstrated understanding of working with children and particularly vulnerable children
- Personal qualities: Team leader, flexible, strong communication skills with children and caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.
- Fluency in Arabic
- Written and spoken English is an advantage
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons
Working Environment: The position is based in Al Dhale'e, Yemen. Travel to sites across the governorate may be required. Competitive salary and benefits is offered.
Qualified and Interested individuals are required to apply for this position via the IRC Career at the following link: https://rescue.csod.com/ats/careersite/jobdetails.aspx?site=1&c=rescue&id=5263
Deadline for Applying: June 17, 2019.
Only shortlisted candidates will be contacted.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.