Ended Senior Operations Manager

The Job

International Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over one hundred countries and implemented over three hundred projects.  IBTCI serves government agencies, private sector companies and several donor agencies.  IBTCI specializes in Monitoring & Evaluation (M&E) across many sectors including, but not limited to, conflict and crisis, democracy and governance, economic growth, education, environment, and global health.

Assignment Title:   Senior Operations Manager

Department/Location:  CCG

Technical Point of Contact:  Chief of Party in Amman

Type: Consultant

Classification:  Consultancy


The Senior Operations Manager (henceforth referred to as “SOM”) will manage all operations for YMELP in Yemen, including operational management of sub-contractor entities utilized under this USAID contract. The SOM will provide day-to-day project management, in compliance with USAID regulations and with IBTCI corporate policies and procedures. The SOM will manage all administrative, human resource, IT, security and logistical matters for Yemeni consultants, and for any international staff when they are in-country.

The SOM serves as the principal liaison to key ministries, local officials, donors, implementing agencies, and sub-contractors in Yemen, in close coordination with the COP who is based in Amman, Jordan. This position is open to Yemen nationals only.

Using your monitoring and evaluation and skills along with your management skills, serve as the principal liaison to key ministries, local officials, donors implementing agencies, and sub-contractors in Yemen, in close coordination with the COP who is based in Amman Jordan.  Tasks could include, but not be limited to:

Level of effort: The consultant will invoice against actual hours worked per month, in line with IBTCI invoicing requirements and procedures per a 5 day work week.

Scope of Work:  

Monthly Monitoring Activities

  • Review and update the Annual Master Tracker of planned site visits per FFP-funded and OFDA-funded portfolios of IPs, and the provisional plan of the month’s site visits that is contained in the previous MMR and develop weekly updates of progress against the monthly targets of site visits, and submit a monthly reconciliation report of actual v targeted site visits;
  • Oversee allocation of confirmed, verifiable site visits to sub-contractors, based on geographic preferences or advantages, availability of suitable monitors with the relevant sector experience per site visit, and on cost considerations, as detailed in each sub-contractor contract;
  • Where coordination or communication challenges are evident between sub-contractor and IP, mediate through to the resolution of the issues, maintaining clear and precise documentation of all telephone calls and e-mails related to any coordination or communication challenge;
  • Hold monthly debrief meetings with sub-contractors to ensure both parties are adhering to contractual requirements, and maintain clear and precise documentation of all such meetings;
  • Hold monthly debrief or planning meetings with IPs on a needs-basis, to respond to emerging issues related to coordination and communication for site visits between IBTCI, the sub-contractor and the IP;
  • Conduct Input Assessment site visits with YMELP Focal Security Person, where required and report upon IA visits;
  • Compile a monthly Challenges and Lessons Learned report for submission to the DCOP on or about the 25th of each month and to be included in the Monthly Monitoring Report (MMR).


  • In liaison with the COP based in Amman, ensure that IBTCI YMELP remains fully compliant with all registration requirements with relevant authorities, centrally the National Authority for the Management and Coordination of Humanitarian Affairs and Disaster Response (NAMCHA) and to represent YMELP when requested to attend NAMCHA meetings
  • Attend coordination meetings of humanitarian implementing partners as appropriate;
  • Coordinate the timely provision of transport and travel logistics for IBTCI monitors to project sites;
  • Supervise the development and maintenance of a database of approved suppliers and providers of services or products, in accordance with USAID and IBTCI procurement regulations and procedures;
  • Supervise the daily work of the YMELP Focal Security Person and coordinate the timely communication of security updates to the COP and IBTCI Home Office, through agreed communication protocols. Liaise with any independent security service providers that the project engages for the purposes of ensuring the safety and security of the project personnel;
  • Responsible for ensuring the integrity of all project-related intellectual capital and personally identifiable information of project personnel or IPs;
  • Oversee procurement of necessary equipment and supplies, adhering to IBTCI procurements regulations, to ensure that all staff work is adequately supported;
  • Line manage Yemen-based personnel in accordance with IBTCI Human Resources policy;
  • Provide operational management of YMELP sub-contractor monitoring firms (technical management will be provided by the DCOP);
  • Adhere to IBTCI Security policies and procedures at all times with respect for personal safety and for the safety of all line reports.
  • Any other tasks as assigned by the COP/DCOP.
  • Other duties as assigned.
  • This position does not authorize/require the consultant to directly communicate with IBTCI clients.
  • This position does not authorize/require the consultant to have decision making authority on final work product.

The monthly reporting cycle of this project is a particularly intense and may require team members to work outside of normal working hours and to contribute to a range of tasks to meet the project’s demanding deliverable schedule. 

Preferred Knowledge, Skills and Abilities:

  • Eight years of professional experience, preferably in human development or humanitarian assistance, required.
  • On-the ground experience working for/with international development institutions (multilateral, bilateral, donor, etc.)
  • Experience in M&E, preferred.
  • Fluency in Arabic

Minimum Requirements:

  • Experience working with other developing organization
  • Excellent knowledge of Yemeni conflict, context culture and norms
  • Oral and written fluency in English required.

Education: Bachelor’s degree in relevant field, required.

Supervisory Responsibility:  This position has supervisory responsibilities.

  • Two Monitoring Specialists (operational supervisor / DCOP as technical supervisor)
  • Focal Security Person
  • Finance Manager
  • Research Officer (operational supervisor / DCOP as technical supervisor)
  • Other staff as necessary

Physical Requirements: This position requires the incumbent to be mobile and agile at a moment’s notice in case of an emergency.

Travel:  There will be a requirement to travel in-country as needed, and as the local security environment permits.

How to Apply

Please submit CV and cover letter to hr_ymelp@ibtci.com marked SOM-YMELP

Closing date: Wednesday June 26, 2019

No phone calls please.  All candidates will be acknowledged, but only final candidates for particular activities will be contacted.    

IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws.  We prohibit and do not tolerate any form of discrimination or harassment.  We are an E-Verify Employer.

If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability, or unable to use the online application system and need an alternative method for applying, you may contact Human Resources at 703-749-0100.

  • Employer: IBTCI
  • Category: Programs
  • Location: Sana'a
  • Posted on: 11 June 2019
  • Deadline: 26 June 2019