Ended Case Management Coordinator

The Job



Contract Type:

One Year

Place of Work:

Sanaa - Yemen

Reports to:

Programs Manager

About us

War Child, the charity for children affected by war. We are the only specialist charity for children in conflict, delivering high-impact programmes that are rebuilding lives across Afghanistan, Iraq, Jordan, Uganda, the Democratic Republic of Congo (DRC), Central African Republic and Yemen. We understand children’s needs, respect their rights, and put them at the centre of the solution - from supporting Syrian children to access education, to reintegrating child soldiers in the Central African Republic and upholding the rights of children caught up in juvenile justice in Afghanistan. We look forward to a world in which the lives of children are no longer torn apart by war. This is a vision that can only be realised through the collective actions of children themselves, communities and their leaders, organisations like War Child, governments and key decision makers.

Our values

We use our passion and creativity to deliver high quality evidence-based work designed to maximise our beneficial impact for children in conflict.

•Accountable to children
Children can rely on us to respond to their voices and to treat them with respect and dignity.

We expect to be held to account by our supporters and beneficiaries and we respond with openness and honesty

•Committed to each other
We support each other and our partners to achieve ambitious goals and to be the best we can be.  We are honest and open with each other, sharing our successes and confronting our challenges.

Purpose of Post

Under the guidance of Programmes Manager, the Case Management Coordinator (CMC) will be responsible to support the design and management of the overall Case Management activities in the region. In addition, the CMC will be supervising CP officer and Education Officer. The Case Management Coordinator will be responsible for coordination, supervision and support for the social workers, other concerned staff and service providing agencies and sectors in the Case Management Process.   The Case Management Coordinator works in close collaboration with the psychosocial specialist and ensures that case management response is supplemented with the development/ contextualized CP prevention awareness activities and messages.


Program planning, supervision and monitoring:

  • Support the review and technical design of the WCUK case management approach
  • Ensure that the implementation of Case Management is functional and adhered to the Child Protection Minimum Standards (CPMS), Case Management SoP and education programming of WCUK.
  • Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with team and senior CP management.
  • Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
  • Organize the case conference, to discuss challenging cases, ensure timely follow up, and that all             systems are functional.
  • Review staff caseloads to ensure they are manageable and share challenges with senior management.
  • Monitor timescales for response, decision-making, placement, follow-up and review.
  • Review and analyze trends in the caseload to inform programming.
  • Conduct regular case file audit and check that protocols and principles are respected.
  • Ensures that psychologist and caseworkers, the Data Entry workers are appropriately supported in their daily work.
  • Conduct regular visits (as possible) to other field sites to observe the quality of the implementation of the Case Management activities.
  • Provide information to community members referring to the services providers on how to better protect their children
  • To design, prepare and provide quality trainings sessions, workshops and teaching events  on psychosocial and life skills in all impact locations according requirements
  • Actively support baseline / endline / other surveys for MEAL (monitoring, evaluation, accountability and learning) purposes
  • Ensure that the community is well informed on the case management service (eligibility/target, function, etc.)
  • Facilitate implementation of awareness raising sessions with community members on identification and referral of children with protection concerns

Capacity Building:

Ensure staff gaps and training needs do not result in gaps in support to individuals in case management, and address such issues with senior management.

Support and contribute to the design of case management tools and procedures, including clear case management eligibility and closure criteria

Develop and facilitate Case Management training module to case workers, stakeholders, CPCs, government departments as required.

Ensure all staff are trained on monitoring reporting mechanisms (MRM).

Participate in the development of lessons learnt and best practices.

Reporting and administrative:

Revise and compile weekly case worker and data base case worker report.

Provide timely inputs to programme and donor reports on case management project activities in compliance with internal War Child  requirements and any relevant external donor requirements.

Ensure access and timely delivery of material, logistical, and further technical support and set eligibility criteria for material and other support

Ensure that all relevant financial documentation is completed accurately as required by WCUK financial policy.

Coordination, advocacy and Networking:

Attend CP coordination / CPWG meeting when and as required. Ensure effective coordination with the CPWG and all relevant task groups for case management and (MRM).

Conduct service mapping, support the periodic review if referral services and ensure the direct and referral case management services are accessible.

Identify gaps in services and support both internal and external advocacy to fill in the service gaps.

Coordinate all case management processes within WCUK and with partners

Liaise and collaborate with other Case Management actors when required

Maintain positive coordination and relationships with partner and other WCUK sector staff.

With the Child Protection Team, support the integration of child protection case management into the other core sectors of WCUK programmes.

Other duties as assigned by the supervisor to enable and develop WCUK Child Protection programme.


Bachelors or Masters degree in Psychology, Social Work or related field

5 years’ experience in a similar position.

Experience in having implemented psychosocial support programmes

Experience of working directly with children and/or adolescents

Training skills, ability to conduct trainings

Good communication and interpersonal skills.

Ability to represent WCUK at sub-cluster meetings and the meetings with government offices.

Capacity to work with a team and to work under pressure.

Computer skills mainly word and excel,

Very good English skills (writing & speaking)

Our benefits

•Flexible working arrangements

•30 annual leave per year

•Investment in training and development

•Transportation and Appearance Allowance

•Health Insurance

•1-1 wellbeing consultations with trained counsellors 

•Social Security Contribution

•Enhanced Leave Policy

•Eid Bonus

Child safeguarding

Our work with children to keep them safe is the most important thing we do. We are committed to the safeguarding of children in all areas of our work. Successful applicants will be expected to be compliant and sign up to our Child Safeguarding policy.

How to Apply
  • Interested internal candidates are invited to submit a Letter of Motivation and a CV to recruitmentyemen@warchild.org.uk by on 11:59pm on 20.07.2019
  • Clearly mention the Position you have applied + your Name in the email’s subject

Pre-employment checks

Employment with War Child will be subject to the following checks prior to your start date:

  • receipt of three satisfactory references
  • Employer: War Child
  • Category: Development/Non-Profit
  • Location: Sana'a
  • Posted on: 8 July 2019
  • Deadline: 20 July 2019