Ended IT Assistant

The Job

Job title: Information and Technology (IT) Assistant

Employment category: Band I

Reporting to: Support Service Manager

Direct reports: N/A

Technical reports: IT Officer

Unit/department: IT

Location: Aden

Authorization level:  As Per IDRA

Overall purpose of the role:

Responsible for the day to day support of the IT infrastructure, including providing technical support.

Geographic scope: Area (South)

This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Responsibilities: (in bullet points)

• Perform software installations and maintain day-to-day systems operations.
• Support e-mail and Internet functionality.
• Troubleshooting the WLAN connections
• Hardware and software support.
• Has an experience to program and manage the Mikrotik Routerboards.
• Oversee software and network security and ensure that the anti-virus within the organization is updated on a timely basis.
• Perform preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on some IT equipment and peripherals.
• Ensure that internet and YahClick bills are paid on timely basis.
• Reinforce IT policies to end users.
• Document network problems and resolution for future reference while monitoring system performance and implementing performance tuning.
• Administer domains and email creation of users.
• Prepare an inventory schedule of all IT equipment and software in use and in storage.
• Carry out capacity building and on the job training for staff as required.
• Frequent Travel to Field Offices to provide IT related support.

Inventory management (Assets) 

  • Plan, organize, direct, manage and evaluate the inventory management activities
  • Develop and communicate inventory management policies and procedures
  • Direct and manage regulatory compliance procedures related to inventory management operations
  • Monitor inventory levels and inventory movement using manual or computerized inventory systems.
  • Review compiled inventory reports (quantity, type and value of materials, and equipment and stock on hand)

Additional tasks

  • DRC Dynamics (DRC’s ERP Software) – support team members in Country office with routine troubleshooting on the system.
  • On request perform any other additional duties assigned by the supervisors in order to allow the organization to function optimally.
  • This job description is not a definitive task list but has been done to clarify the responsibilities of the employee.

Experience and technical competencies: (include years of experience)

• At least 1 year of experience in similar positions
• Advanced English proficiency
• Fluency in local language
   All DRC roles require the post-holder to master DRC’s core competencies:
• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: (include certificates, licenses etc.)

  • Bachelor's degree in Computer Engineering, Computer Science or related field.





Striving for excellence


Taking the lead


Demonstrating integrity

Find the definition of DRC’s Core competencies here

¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.

Languages: (indicate fluency level)

  • English (fluent)
  • Arabic (desirable)

Key stakeholders: (internal and external)

  •  IT Officer
  • Supply chain Team Leader
  • Country and Field IT Staff
  • Area Manager
How to Apply

CVs of qualified candidates are invited at the below link by the 14th August 2019. Interviews will be conducted on a rolling basis, and based on urgency, DRC may fill the position prior to the closing date. Please name your CV before uploading the file. Only short-listed candidates will be contacted. Qualified women candidates are encouraged to apply. This post is open only for National Candidates.


  • Employer: DRC
  • Category: Computers/IT
  • Location: Aden
  • Posted on: 1 August 2019
  • Deadline: 14 August 2019