Ended Quality Assurance Officer – MEL

The Job

Job title: Quality Assurance Officer – MEL

Employment category: NMH2

Reporting to: Quality Assurance Team Leader – MEAL

Direct reports: None

Unit/department: MEAL/Quality Assurance

Location: Hodeida

Authorization level: TBC

Overall purpose of the role: this non-managerial position is under the overall guidance of the QA Team Leader – MEAL. S/he will contribute to the development and implementation of DRC Yemen Quality Assurance framework, with particular focus on tracking the project progress and cross-checking the project indictors. S/he will be supporting the designing and implementing the MEL activities; assisting the project staff in preparing periodic reports on project progress; and will be support for the collection of data and responsible in analysis of different data in relation to the project activities. S/he is responsible to lead the verification process and report findings. This position will work in close collaboration with the field project team and key stakeholders under consultation and supervision by QA Team Leader – MEAL.

Responsibilities: (in bullet points)

  • Conduct monitoring routine spot check to oversee/review the overall progress of project activities and draft the reports.
  • Carry out the periodic evaluation assessment to assess progress against targets.
  • Supervise the beneficiary verification and draft the verification report.
  • Support in planning the MEAL activities (baseline, mid-term, evaluation and PDM).
  • Review and translate the MEAL surveys.
  • Handle the recruitment process of data collectors (casual) and follow up on their contracts, attendance, payments.
  • Pre-test the data collection tools and conduct training to the data collectors (casual).
  • Support in the data analysis and initiate the assessment reports (baseline, mid-term, evaluation and PDM).
  • Support project staff in writing the human interest stories and collect the lessons learned and best practice.
  • Assist in receiving complaints from beneficiaries on the hotline, mobile, feedback boxes and/or any newly instituted feedback channels.
  • Perform other duties as assigned by QA Team Leader/Manager.

Required experience and competencies                                                                                                                               

All DRC roles require the post-holder to master DRC’s core competencies:  

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.  

• Collaborating: Involving relevant parties and encouraging feedback.  

• Taking the lead: Taking ownership and initiative while aiming for innovation.  

• Communicating: Listening and speaking effectively and honestly.  

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: (include certificates, years of experience etc.)

Essential qualification

  • Bachelor’s degree in social science, IT, computer science, statistics, economics, M&E science or related field.
  • Minimum of 2 years’ experience in the design and implementation of M&E in development projects implemented by national/international NGOs/UN.
  • Experience of developing monitoring and evaluation tools.
  • Experience of designing tools and strategies for data collection using electronic tools such as ODK and Kobo toolbox.
  • In-depth knowledge of MS utilities (Word, Excel and PowerPoint).
  • Ability to work in a multicultural context as a flexible and respectful team player.
  • Understanding of gender, protection and human rights.
  • Strong networking, interpersonal and presentation skills.


  • Adheres to the DRC’s values and ethical standards;
  • Promotes the vision, mission, and strategic goals of the DRC Yemen Program;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
  • Willingness to travel very frequently to field sites and percent of the time.
  • Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships; 
  • Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support; 
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Excellent communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
  • Remains calm, in control and good humored even under pressure;
  • Demonstrates openness to change and ability to manage complexities;
  • Responds positively to critical feedback and differing points of view;
  • Solicits feedback from staff about the impact of his/her own behavior.

Languages: (indicate fluency level)

  • English – Very Good
  • Arabic - Fluent





Striving for excellence


Taking the lead


Demonstrating integrity



¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.

How to Apply

CVs of qualified candidates are invited at the below link by the 12th Sep 2019. Interviews will be conducted on a rolling basis, and based on urgency, DRC may fill the position prior to the closing date. Please name your CV before uploading the file. Only short-listed candidates will be contacted. Qualified female candidates are encouraged to apply.


  • Employer: DRC
  • Category: Development/Non-Profit
  • Location: Al Hodaida
  • Posted on: 29 August 2019
  • Deadline: 12 September 2019