Ended Protection Assistant (Social Worker) (2)

The Job

Job title: Protection Assistant (Social Worker) – 2 positions

Employment category: Band J

Reporting to: Protection Team Leader

Direct reports: N/A

Unit/department: Protection

Location: Zabid

Authorization level: N/A

Overall purpose of the role: The Protection Assistant (Social Worker) is responsible for the delivery of case management within DRC’s Women Community Centre, including protection assessment, case planning, service mapping, internal and external referrals to relevant services, and delivery of Cash for Protection / Individual Protection Assistance (IPA).


Case management service provision

  • Provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOP’s) including assessment of need, development of case plan and referral/facilitation of access to services, follow-up, and case closure;
  • At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination;
  • Attend weekly case review meetings with the Women Community Centre Officer to ensure adherence to standards of care and quality case management;

Monitoring and reporting

  • Produce reports as required by the Women Community Centre Officer (including weekly reports);
  • Accurately update the protection case management database ensuing adherence to data protection protocols;
  • Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols;
  • Participate in weekly and monthly work planning as directed by the Women Community Centre Officer; 
  • Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program;

Coordination and representation

  • Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management;
  • Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
  • Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders;


  • Maintain positive work relationship within the team;
  • Read, sign, and strictly abide by the DRC Code of Conduct;
  • Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination;
  • Must treat all partners and beneficiaries with dignity and respect;
  • Any other duties relating to the nature of the job as directed by the Women Community Centre Officer and Protection Team Leader.

Experience and technical competencies:

  • 1-2 years of experience in protection related work with both children and adults;
  • Previous experience providing counselling and/or psychosocial support services;pPrevious experience providing case management services a very strong advantage;
  • Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
  • Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred;
  • Ability to discuss sensitive issues with respect and empathy;
  • Excellent interpersonal and problem-solving skills, creativity and flexibility;
  • Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
  • Flexibility in working overtime when needed;
  • Willing to collaborate with and support people from different ethnic groups and different religions;
  • Demonstrated interest in humanitarian work and supporting people effected by conflict;
  • Previous experience in international organizations a strong advantage.


Essential qualification :

  • Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu.  


  • Arabic - Fluent, reading and writting
  • English - Desirable

Key stakeholders:

  • Women Community Centre Staff Members
  • Community members
  • I/NGOs and government services





Striving for excellence


Taking the lead


Demonstrating integrity

Find the definition of DRC’s Core competencies here

¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.

How to Apply

CVs of qualified candidates are invited at the below link by 17th September 2019. Due to the urgency of this hiring, interviews will be on a rolling basis. and a candidate might be selected even before the closing date. Only short-listed candidates will be contacted. Qualified female candidates are encouraged to apply


  • Employer: DRC
  • Category: Development/Non-Profit
  • Location: Zabid
  • Posted on: 10 September 2019
  • Deadline: 15 September 2019