Ended MEAL Manager

The Job


Post Title: Monitoring, Evaluation, Accountability, and Learning (MEAL) Manager

Main place of work: Aden, Yemen

Direction / Service: Operations

Classification: Manager Level 1

Reporting to: Hierarchical: Field Coordinator

Functional: MEAL Head of Department

Line managing:

  • Senior MEAL Officers (3)
  • MEAL & Accountability Assistant (1)
  • Casual Worker MEAL staff as necessary

Area of activity: Monitoring, Evaluation, Accountability, and Learning Action Contre la Faim programs

Background/ qualifications

  • Bachelor Degree in Social Science, Management or relevant Sectors (Nut, WASH, FSL) with at least 2 years of professional experience in monitoring and evaluation with international organizations;
  • Experienced in working collaboratively to design and implement performance monitoring plans, standardized M&E tools and reporting systems for multi-million projects; demonstrated experience in designing, implementing, monitoring, and evaluating projects’ interventions;
  • Well-versed in developing and managing the implementation of information dissemination strategies;
  • Demonstrated experience in capacity building and leading diverse and effective teams;
  • Willingness to travel to project sites in targeted districts when required;
  • Good Computer skills and ability to use Microsoft Office required with proven working experience using Statistical software, advanced Excel, and Internet GIS software;
  • Strong analytical and writing skills;
  • English fluency required.


To lead monitoring, evaluation, accountability and

learning activities on the base and contribute to

improving Action Against Hunger programming

Mission 1: Team Management & Capacity-Building

  • Ensure the Human Resources management of your team (recruitment, job description, introduction briefing action plan, individual follow-up meeting, individual support, appraisals, etc.);
  • Manage the planning, task sharing and coordination of your team’s work;
  • Ensure the daily management of your team (leave, attendance, meeting, weekly objectives);
  • Ensure conflict resolution (personal and professional) within your team and inform your line manager of any issues;
  • Working out and monitoring individual action plans for team members as necessary;
  • Carry out disciplinary measures if necessary according to the internal regulation and in collaboration with your line manager, the Field Coordinator and the HR Department;
  • Provide on-the-job training to the staff under your supervision and develop their skills to empower them;
  • Identifying the training needs of team members, and recommend trainings

Mission 2: Support program monitoring and evaluation activities on the base in line with the mission M&E strategy

The MEAL Manager is responsible for:

  • Support Program Managers for developing a base Monitoring and Evaluation plan, with technical support from the MEAL HoD
  • Provide technical support on monitoring and evaluation activities to Program Managers in line with ACF guidelines and with support from the MEAL HoD
  • Review Term of Reference for monitoring and evaluation activities  to ensure technical soundness of the exercises with support from the MEAL HoD
  • Review monitoring and evaluation questionnaires in line with ACF guidelines and with support from the MEAL HoD to ensure technical quality.
  • Provide support to field teams on methodology, sampling, data quality checks, collection/analysis of data, and review of reports with support from MEAL HoD
  • Facilitate kick-off meetings for every new project at base level for MEAL aspects in coordination with program departments
  • Facilitate monthly/quarterly review meetings with program teams at base level to review MEAL plan and track progress against indicators
  • Provide trainings to field teams on Monitoring and Evaluation in coordination with and with support of the MEAL HoD
  • Ensure appropriate documentation of program implementation and activities in line with donor requirements, including visibility requirements
  • Provide support to field teams on archiving and storage of program and monitoring documents in line with donor requirements and ACF policy

Mission 3: Implement mission accountability framework and manage the feedback and complaint mechanism on the base

The MEAL Manager is responsible for:

  • Training field teams on Yemen Accountability and Mission Accountability frameworks with support from MEAL HoD and under the supervision of the Field Coordinator
  • Supporting field teams in identifying/updating best means for collecting feedback and complaints through active engagement with communities
  • Supporting the Field Coordinator and MEAL HoD for developing base-specific standard operating procedures for implementing the feedback and complaint mechanism
  • Communicating with targeted communities/authorities on ACF feedback and complaint mechanism to ensure buy in/uptake/use of the system, when delegated to do so by the Field Coordinator
  • Collecting, consolidating, and analyzing complaints and feedbacks received using existing tools; and follow up with relevant departments for action
  • Handling complaints received at base level under the delegation and supervision of the Field Coordinator and in coordination with MEAL HoD and ensure proper documentation and reporting
  • Continuously reviewing performance of feedback & complaint mechanism and provide recommendations for improvement
  • Producing monthly reports for the base level feedback and complaint mechanism with recommendations for actions/improvement
  • Conducting regular field visits and organize Focus Group Discussions/Key Informant Interviews to collect communities’ feedback and complaint on ACF intervention
  • Provide trainings and orientation to field teams on community engagement, participation, and information sharing

Mission 4: Implement mission learning framework and facilitate capitalization and lesson learning exercises at base level

The MEAL Manager is responsible for:

  • Reviewing monitoring reports, consolidating results and extracting best practices/gaps/lessons learnt for improvement of future interventions
  • Facilitating closing and lesson learning workshop at base level for every project and documenting best practices/ensuring proper capitalization
  • Establish processes to facilitate capitalization at base level in coordination with program departments and Field Coordinator and with support from MEAL HoD
  • Ensure proper and timely dissemination of ACF capitalization documents when relevant
  • Support field teams for developing case studies/human interest stories including field visits, interviews with beneficiaries and collecting pictorial evidence

Mission 5: External Representation

The MEAL Manager is responsible for:  

  • Upon request, when approved by the Field Coordinator, represent ACF in cluster meetings or authority meetings and participate in meetings related to monitoring, evaluation, accountability and learning;
  • Upon request, in coordination with the Field Coordinator and program teams, represent ACF towards communities, communicating about ACF mandate, eligibility criteria for projects, and humanitarian principles;
  • Information sharing, experience sharing with other NGOs working in the area on MEAL aspects of programming.

Internal & External relations


  • Field Coordinator: Hierarchical relationship
  • MEAL HoD: Functional relationship
  • Program Managers: Coordination, support, information sharing
  • Field Coordinator: Coordination, support, information sharing


  • Other NGOs: Collection and sharing of information, best practices, etc.
  • Clusters: attendance upon requirement
  • Information Management working groups: participation

This document is non-contractual and may be modified to reflect the changing needs of the mission.

How to Apply

Send application comprising a detailed CV and Cover Letter in English, clearly mention the position you have applied + the location of the position, to recruitment-ad@ye-actioncontrelafaim.org or in a sealed envelope dropped at ACF office latest by 19/Nov/2019.”

  • Employer: Action Contre la Faim
  • Category: Development/Non-Profit
  • Location: Aden
  • Posted on: 6 November 2019
  • Deadline: 19 November 2019