Ended Social Worker PwSN

The Job

National Staff Position

Position:           Social Worker PwSN

Job site:             Mukalla & Sayoun (Hadramout)

Report to:         PwSN Case Management supervisor and DC coordinator

Status:             Fulltime

General context of the project

The program is implemented in Basateen (Aden), Kharaz Camp (Lahij) and Mukalla & Sayoun (Hadramout).

This program provides for a comprehensive case management package for SGBV, CP and PwSN that comprises identification, counseling, cash assistance, legal assistance, NFI, internal and external referrals and follow-up. The activities also include support to unaccompanied and separated children (UASC), including alternative care systems, community mobilization and social services, and self-reliance activities (from TVET angle). INTERSOS is running 4 drop-in centers and one community center. Additional mainstreaming component are protection monitor and community engagement supporting in capacity building 2 local NGOs and refugees committees.

Moreover the programme covers legal assistance and detention monitoring in 6 governorates: Taiz, Al-Dhalea, Shabwa, Lahj, Hadramout and Al Mahra.

Purpose / Objectives:

Under the supervision of the Case Management Supervisor, the Social Worker is responsible for the efficient and correct implementation of case management activities for People with Specific Needs (PwSNs) among the refugee communities. They should act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. They are responsible for ensuring that protection principles are understood, maintained and enforced.

Case Management:

  • Detect, counsel and follow up individual cases identified during psychosocial activities or referred by other agencies
  • Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being
  • Conduct home visits to assess the living conditions of the cases
  • Refer cases internally for legal assistance, psychological counseling or financial assistance when needed.
  • Ensure coordination with the main service providers in the area of intervention for prompt referral, follow up and information sharing
  • Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness
  • Monitor and follow up the outcome of the material assistance provided by other partner agencies and services providers
  • Be available to provide emergency assistance and basic emotional support for urgent cases
  • Ensure that data protection protocol is respected.

Psychosocial activities

  • Support the Case Management Supervisor, the Activity Coordinator and the other social workers in organizing awareness sessions on PwSN’s related issues
  • Support the Case Management Supervisor and the Activity Coordinator in links with the Community Based Protection Networks in gathering information and receiving referrals


  • Provide daily updates to the Reporting Officer and Case Management Supervisor, Activity Coordinator about new cases assessed.
  • File and report in detail on all cases with relevant information about the case, background, case plan, follow up and actions taken

Meetings and Trainings

  • Be available to participate in meetings and trainings in and outside the centres including case management meetings and case conferences
  • Participates in daily staff meetings
  • Participates in weekly internal case management meetings led by the Case management supervisor for PwSN


  • The Social Worker will report to the Case Management Supervisor for PwSN

Minimum requirements

  • Hold an BA in social sciences or related fields
  • At least 1 years of professional experience working in case management related issues.
  • Have an excellent background and understanding about PwSN Typologies.
  • Demonstrated familiarity with case management principles, standards and procedures, terminology.
  • Good interpersonal skills
  • Excellent computer skills (proven computer literacy), especially in Word and Excel.
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS.

Other requirements:

  • Native Arabic – EXCELLENT written and spoken English is an asset
  • Strong team spirit, comfortable in a multi-cultural environment
  • Excellent analytical skills, observation and analysis capacity
  • Attention to detail and structured way of approaching tasks
  • Ability to plan ahead and output oriented
  • Able to ensure quick quality delivery in stressful environment
  • Ability to adhere to deadlines and respect line management
  • Very strong interpersonal skills: strong communication and diplomatic skills
  • Practical and problem-solver
  • Ability to deal with heavy work pressure
How to Apply
  • Deadline for submission of application: 19 January 2020 COB
  • Documents to be submitted for application: CV and Motivation Letter (incomplete applications will be not considered)
  • How to send the application: by e-mail to job.intersos@gmail.com (applications delivered by hand will be not considered)
  • Subject reference to be used is ‘35XY – PwSN Social Workers - Mukalla”
  • Employer: INTERSOS
  • Category: Development/Non-Profit
  • Location: Mukalla, Sayoon
  • Posted on: 7 January 2020
  • Deadline: 19 January 2020