Identification and Referral Focal Point

The Job



Position: Identification and Referral Focal Point 

Duty station: Sana’a

Length of contract: 3 months with possibility of extension based on funding availability



Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission. For more details on the association:



HI have been intervening in Yemen on and off for the last 12 years, with its actions initially focused on development issues, notably through the support to the development of physical and functional rehabilitation services for people with disabilities (PwDs) as well as through the capacity-building of the national networks of Yemen Disabled People’s Organizations (DPOs).

Since 2015, HI interventions have been adapted to the current context of Yemen. HI has been supporting two hospitals and one physical and functional rehabilitation center in Sana'a City, building the capacities of their key staff in early rehabilitation care and psychological first aid, supplying rehabilitation equipment, and directly providing physical and functional rehabilitation care and psychosocial support to affected people (including through the donation of assistive devices and provision of Prosthesis). In 2017, these activities have extended to new facilities in and around Sana’a.

While all of HI activities were done so far in Sana’a governorate, HI is planning to expand its activities in the Northern part of the country including Hajah and Hodeida.

Currently, HI is adapting its operation to support the Covid-19 response in Yemen. In Sana’a, new activities are developed to support the hospitals in charge of the treatment of the potential Covid-19 patients.



Under the direct responsibility of the Project officer, the Identification and referral focal point is responsible for the assessment, identification of needs, referrals and follow-up of the patients and their households affected directly or indirectly by the Covid-19.


Line manager: Project Officer

Line manager+1: Project manager

Team Managed: None

Strong functional link with: Physiotherapist, Social worker, CMO



Under the direct responsibility of the Project officer you will be responsible to: 

Participate to the service mapping

  • In link with the Case Manager Officer of the Health project, the Project Managers and the Technical Unit, monitor and update the multi-sectorial mapping of the external service providers in order to address the needs of HI beneficiaries.

Identification and referral

  • At the hospital admission stage, in close collaboration with partner’s staffs and hospital staffs, ensure the need assessment of patients admitted to the hospital and their households, to identify their needs.
  • Based on the referencing criteria, refer internally or externally to a service providers the household cases
  • Ensure that HI internal referral cases are well followed up by the relevant HI case managers (procedures and tools, feedbacks between HI staffs, etc.)
  • For external referral, liaise with other service providers to support referrals and ensure follow up of the referrals done
  • Provide regular feedbacks to Project Officer

Support the hospital level activities

  • At the hospital admission stage, in link with the Project officer, after the assessment and identification of needs,  hand over the patient case to the Social workers for follow up support during hospitalization/isolation
  • At the hospital discharge stage, provide update to HI relevant staff about the external referrals of the case.
  • At the hospital discharge stage, in link with HI relevant staffs, follow up the needs of additional internally or externally referral and implement the referral.

Data Analysis and reporting

  • With the technical support of MEAL team, report all the referral cases in the appropriate document, with a quality follow-up of the cases (successful/not successful)
  • Ensure quality of referral tools (general follow up, referral forms…)
  • Provide a weekly report to your line manager of the referral cases managed during the week
  • Collaborate with the MEAL unit to ensure proper design, formulation, coding, and utility of beneficiary database.
  • Ensure comprehensive execution of required data analyses for monthly, periodic, and annual reporting cycle of project(s)
  • Ensure clear and accessible archiving of the beneficiary files related to the referral.

Professional Responsibilities

  • Respect beneficiary confidentiality.
  • Respect and promote HI’s Policies and report to your line manager any non-respect of HI’s policies amongst the teams or partners.
  • Report any incident or act that causes any harm to beneficiary or to others.
  • Always interact with children with the presence of their parents or caregivers
  • Always respect a refusal of treatment.
  • Respect each team member’s positions, work, and specialty
  • Ensure reporting of problems, challenges, or constraints in project implementation and execution of tasks and responsibilities to direct line manager

This job description remain flexible, to respond to additional tasks or changes as identified by the line manager. A high degree of flexibility is required from successful applicants.


Qualification and experiences

  • Degree in Social sciences or degree in another related field with at least 2 years of practical experience in case management preferably with INGOs.
  • Other certificates demonstrating evidence of professional improvement in the field of expertise
  • Knowledge of access to services and referrals mechanisms
  • Experience in the Health sector is an asset
  • Experience in infectious disease outbreak response project is an asset

Skills and qualities

  • Working knowledge of English (spoken and written)
  • Proficiency with MS Office software required, especially Excel
  • Excellent communication skills
  • Excellent data analytical skills and interpretation.
  • Demonstrated attention to activity tracking detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
  • Ability to work under pressure
  • Strong sense of neutrality and respect for the confidentiality of beneficiaries data
  • Strong organizational skills and ability to manage a large number of cases simultaneously
  • Sensitivity to disability situations and vulnerability issues
  • Strong humanitarian commitment
  • Strict adherence to safety and security procedures


The Identification and Referral focal point will work on a daily basis in a hospital treating potential Covid-19 contaminated patients. The project staffs do not work in direct contact with potential infectious patients and do not enter the infectious areas of the hospital. HI will insure that Infection Prevention Control protocols are in place and respected. The candidate must understand this working environment and take it into consideration.


  • The salary will be defined according to HI’s existing salary scale
  • Based in Sana’a
  • 30 day leave/year + benefits (transport allowance, health insurance, life insurance)
  • Note that the project will be implemented seven day a week. The Identification and Referral Focal Points will be required to work regularly on weekends, with a shift system.

Any breach of the above-mentioned responsibilities, of the Internal Regulation or of Terms and Conditions of Engagement may be sanctioned by a written warning or immediate dismissal if appropriate.

Yemen mission takes place in a sensitive environment regarding security of Handicap International staff and assets. Handicap International employee commits to observe utmost respect of personal and professional ethics, to adhere to principles of neutrality and impartiality, and to ensure necessary levels of discretion within and outside working space. Not respecting this clause will lead to disciplinary action and have immediate dismissal as a result.

How to Apply

Application Process

  • Interested candidates may please send their CV with cover letter in English, with the reference in the email subject: YEME/HR/2020/PROG/IRFP/SAH+ Applicant full name
    Deadline for applications is 11:30 pm on Sunday 31th May 2020

    Please address all applications to:
  • Please note that only shortlisted candidates will be contacted. 

Handicap International, is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates, including persons living with disabilities, to apply to become a part of our organization. Please note that only shortlisted candidates will be contacted.