Protection Assistant (Monitoring) (2)

The Job

Protection Assistant (Monitoring)- 2 Positions

Duty Station [Al-Zuhra]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the job:

Under the management of the Team Leader and the supervision of the Protection Officer, the Protection Assistant is responsible for supporting the timely, high-quality, and effective provision of protection services in his/her area of intervention. This includes the implementation of protection monitoring, light case management with service mapping, referrals and cash for protection, and victim assistance.

Duties and Responsibilities


Protection Monitoring

  • Undertake field monitoring missions to the field and collect protection information on a regular basis;
  • Facilitate interviews and focus group discussions with IDPs, refugees, returnees, migrants, and host community members;
  • Support the Protection Officer with drafting and updating regular protection reports including utilizing digital data collection systems;
  • Contribute to reporting on protection trends from the field on a regular basis;
  • Maintain an up to date and in-depth understanding of community dynamics in the communities monitored including of the surrounding host community;
  • Develop and maintain effective working relationships with other INGO, UNHCR, government authorities, and other key stakeholders to ensure active coordination, collaboration, and information dissemination;

Child Protection Committees and Victim Assistance

  • Provide support to DRC’s local partner during the implementation of activities, including the establishment and ongoing support to child protection committees (CPCs);
  • Attend CPC meetings, and build the capacity of the local partners and CPCs on safe identification and referrals;
  • Coordinate closely with hospitals accepting victim assistance cases from DRC and maintain strong relationships;
  • Receive referrals of victim assistance cases from CPCs/local partner and proceed with the intake of cases in the hospitals; coordinate with DRC’s Medical Doctors for advice and coordinate the transfer of patients when needed; request transportation, food, and accommodation allowances when needed;

Referrals and Cash for protection

  • During protection monitoring and victim assistance activities, identify protection needs/risks affecting individuals, households and groups, and conduct internal and external referrals to appropriate service providers according to needs;
  • Ensure service mapping of service providers operating in the area and internal and external referrals pathways are updated in collaboration with the Protection Team Leader and Protection Manager;
  • Support the Protection Officer with maintaining the case management database up-to-date; regular review and follow up of referrals, ensuring referral follow up is conducted appropriately with relevant focal points and the service is provided;
  • Request cash for protection where appropriate, fill the cash for protection intake form, and support with the distribution;

Planning and reporting

  • Produce monthly reports and support the Team Leader / Protection Manager in submitting internal reports as per schedule;
  • Prepare and submit weekly and monthly work plans in a timely manner;
  • Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program;
  • Oversee the tracking and reporting of activities and target achievements in the services under their responsibility;
  • Lead weekly supervisory meetings with team to address any issues and set team plans.

Coordination and representation

  • Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
  • Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy.


  • Any other duties relating to the nature of the job as directed by the Protection Team Leader;
  • Maintain positive work relationship within the team, and promote team-building efforts in coordination with the Protection Team Leader;
  • Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination;
  • Must treat all partners and beneficiaries with dignity and respect.

About you

  • At least 2 years of experience in protection services or relevant humanitarian action;
  • Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
  • Good written and oral communication skills, effective in representation and liaison with external parties;
  • Ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
  • Good interpersonal and problem-solving skills, creativity and flexibility;
  • Flexibility in working overtime when needed;
  • Computer literacy (Microsoft Word and Excel);
  • Willing to collaborate with and support people from different ethnic groups and different religions;
  • Demonstrated interest in humanitarian work and supporting people affected by conflict.

Moreover we also expect the following:

Essential qualification:

  • Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu.


  • Arabic – Fluent
  • English - Desirable

Key stakeholders:

  • Protection Staff
  • Community members
  • Other I/NGO running legal activities or activities linked to a legal service (where relevant)
  • Civil Registration Authority

In this position, you are expected to demonstrate DRC’ five core competencies: 

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback. 
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly. 
  • Demonstrating integrity: You act in line with our vision and values.

We offer

DRC will offer the successful applicant a contract ends in 28 February 2021, renewable dependent on both funding and performance. You must be available to start work As soon as possible, and be willing and able to work in Al-Zuhra.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (I Non-Manager).

How to Apply

Application process

Qualified candidates must apply online. Only short-listed candidates will be contacted for an interview. Qualified women candidates are strongly encouraged to apply.

If you have questions or are facing problems with the online application process, please contact

Applications close on 6th July 2020. The interviews are expected to take place in the first week after the Closing date.   

Need further information?

For more details on this position, please contact

Please note that applications sent directly to [] will not be considered.

For further information about the Danish Refugee Council, please consult our website

  • Employer: DRC
  • Category: Development/Non-Profit
  • Location: Hodiedah (Al-Zuhra)
  • Posted on: 29 June 2020
  • Deadline: 6 July 2020