Protection Assistant (Social Worker) (2)

The Job

Protection Assistant (Social Worker)- 2 positions

Duty Station [Al-Zuhra]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the job:

The Protection Assistant (Social Worker) is responsible for the delivery of case management, including protection assessment, case planning, service mapping, internal and external referrals to relevant services, and delivery of Cash for Protection / Individual Protection Assistance (IPA). S/he will be under the line management of the Team Leader and supervised by the Protection Officer.

Duties and Responsibilities


Case management service provision

  • Provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOP’s) including assessment of need, development of case plan and referral/facilitation of access to services, follow-up, and case closure;
  • At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination;
  • Attend weekly case review meetings with the Protection Officer/Team Leader to ensure adherence to standards of care and quality case management;

Monitoring and reporting

  • Produce reports as required by the Team Leader (including weekly reports);
  • Accurately update the protection case management database ensuing adherence to data protection protocols;
  • Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols;
  • Participate in weekly and monthly work planning as directed by the Team Leader; 
  • Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program;

Coordination and representation

  • Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management;
  • Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
  • Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders;


  • Maintain positive work relationship within the team;
  • Read, sign, and strictly abide by the DRC Code of Conduct;
  • Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination;
  • Must treat all partners and beneficiaries with dignity and respect;
  • Any other duties relating to the nature of the job as directed by the Protection Team Leader.

About you

  • 1-2 years of experience in protection related work with both children and adults;
  • Previous experience providing counselling and/or psychosocial support services Previous experience providing case management services a very strong advantage;
  • Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
  • Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred;
  • Ability to discuss sensitive issues with respect and empathy;
  • Excellent interpersonal and problem-solving skills, creativity and flexibility;
  • Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
  • Flexibility in working overtime when needed;
  • Willing to collaborate with and support people from different ethnic groups and different religions;
  • Demonstrated interest in humanitarian work and supporting people effected by conflict;
  • Previous experience in international organizations a strong advantage.

Moreover we also expect the following:

Essential qualification:

Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu.  


  • Arabic - Fluent, reading and writing
  • English – Desirable

Key stakeholders:

  • Protection Staff Members
  • Community members
  • I/NGOs and government services

In this position, you are expected to demonstrate DRC’ five core competencies: 

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback. 
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly. 
  • Demonstrating integrity: You act in line with our vision and values.

We offer

DRC will offer the successful applicant a contract ends in 28 February 2021, renewable dependent on both funding and performance. You must be available to start work As soon as possible, and be willing and able to work in Al-Zuhra.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (I Non-Manager).

How to Apply

Application process

Qualified candidates must apply online. Only short-listed candidates will be contacted for an interview. Qualified women candidates are strongly encouraged to apply.

If you have questions or are facing problems with the online application process, please contact

Applications close on 6th  July 2020. The interviews are expected to take place in the first week after the Closing date.   

Need further information?

For more details on this position, please contact

Please note that applications sent directly to [] will not be considered.

For further information about the Danish Refugee Council, please consult our website

  • Employer: DRC
  • Category: Development/Non-Profit
  • Location: Hodiedah (Al-Zuhra)
  • Posted on: 29 June 2020
  • Deadline: 6 July 2020