Ended Team Leader - Protection

The Job

Team Leader - Protection

Duty Station [Hajjah]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the job

Under the direct supervision of Hajja Base Manager, and technical supervision of the North West Protection Manager and Protection Specialist, the Protection Team Leader – Hajja/Al-Zuhra will ensure the effective implementation of DRC’s protection services in the assigned area of operation.

This includes protection monitoring and referral, individual protection assistance (IPA), awareness raising, legal assistance, case management and victim assistance activities.

The Protection Team Leader is responsible for ensuring excellent organization and coordination of the protection activities under his/her supervision implemented by DRC Protection Staff. He/She will provide technical and organizational support of Protection staff through daily guidance, coordination, capacity-building, follow-up, monitoring and reporting.

Duties and Responsibilities


General Management

  • Under the direct supervision of the Hajja Base Manager and technical supervision of the North West Protection Manager and Protection Specialist, the Protection Team Leader – Hajja will line manage the Protection Staff delivering protection monitoring and referral, individual protection assistance (IPA), activities (e.g. awareness raising, case management, legal assistance), and victim assistance activities.
  • Maintain oversight and management of activities, including the implementation of case management, referrals, cash for protection and legal assistance;
  • Ensure high quality activities’ implementation in accordance with donor and DRC regulations.
  • In collaboration with the Protection Manager and Protection Specialist, the Team Leader will support with project planning including work plans, procurement and budget management for the activities under his/her supervision;
  • Maintain oversight of physical DRC protection spaces, including the recruitment and supervisions of protection staff, if needed

Technical Support:

  • In collaboration with their supervisor, provide technical support, supervision and guidance to the protection team, and ensure that staff adhere to best-practices and professional standards and principles through capacity-building and on-the-job coaching;
  • Identify technical gaps in the activities and identify/implement solutions to address these gaps;

Staff management

  • Support the Protection Staff with the implementation of all protection activities; orient new staff to DRC and the Protection program; in addition to day to day management and supervision of the protection team under his/her supervision;
  • Ensure that staff implement and respect best-practice and international standards in protection and child protection;
  • Build the capacity of the Protection Staff to improve their range of capabilities related to the protection program and its activities;
  • Monitor staff working hours, complete performance review with staff, ensure respect of DRC Code of Conduct; 

Grant Implementation and Reporting

  • Support the Protection Manager and Protection Specialist by contributing to and providing field-related inputs for protection proposals; 
  • Ensure the implementation of protection activities under his/her supervision, including appropriate and timely spending plans for activities to achieve program goals, grants reporting contributions, target tracking, procurement, use and distribution of supplies and resources;

Coordination and representation

  • Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
  • Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy;
  • Maintain an up-to-date service mapping of the service providers operating in the area and share with the case management team;
  • Attend Protection Cluster and coordination meetings as requested by supervisor;


  • Any other duties relating to the nature of the job as directed by the Protection Manager and Protection Specialist;
  • Maintain positive work relationship within the team, and promote team-building efforts in coordination with the Protection Manager;
  • Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination;
  • Must treat all partners and beneficiaries with dignity and respect.

About you

To be successful in this role you must have:

  • Relevant professional experience of not less than 3 (three) years;
  • Experience in management of a team with proven leadership qualities;
  • Familiarity/prior experience with DRC and its persons of concern (including internally displaced persons, returnees, refugees) would be a distinct advantage; excellent knowledge and understanding of local communities and customary rules;
  • Full respect for client/organization confidentiality;
  • Demonstrated interpersonal skills and respect for people with special needs and other vulnerability;
  • Ability to work in a multicultural context as a flexible and respectful team player;
  • Ability to provide technical support, trainings and supervision to Officers and Assistants;
  • Familiarity with international protection and human rights legal standards, with special emphasis on child’s rights, women rights and SGBV, would be a distinct advantage;
  • Strong written and oral communication skills, effective in representation and liaison with external parties;
  • Excellent organizational and planning skills as well as communication and inter-personal skills;
  • Punctuality and respect for applicable rules and procedures;
  • Strong ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
  • Self-motivation, goal/result-orientation and team work;
  • Flexibility, creativeness, tolerance and maturity;
  • Computer/IT literacy (OS Windows, MS (Word, Excel in particular), etc.

Moreover we also expect the following:

Essential qualification:

  • University degree in management, social sciences or similar field; proven field experience can be accepted in lieu.


  • Fluent English language (read, written and spoken)
  • Excellent report writing skills including editing the work of others.
  • Fluency in Arabic language (written and spoken)

Key stakeholders:

  • Protection Staff Members
  • Other DRC Departments (GFD, FSL, etc.)
  • Community members
  • I/NGOs and government services (health and CRA in particular)
  • Support teams (logistics, finance, HR)
  • Protection Cluster

In this position, you are expected to demonstrate DRC’ five core competencies: 

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback. 
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly. 
  • Demonstrating integrity: You act in line with our vision and values.

We offer

DRC will offer the successful applicant a contract ends in 28 February 2021, renewable dependent on both funding and performance. You must be available to start work As soon as possible, and be willing and able to work in Hajjah.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (G Manager).


How to Apply

Application process

Interested? Then apply for this position by clicking on the apply button or the link below.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.



If you have questions or are facing problems with the online application process, please contact job@drc.dk

Applications close on 12th July 2020. The interviews are expected to take place in the first week after the Closing date.   

Need further information?

For more details on this position, please contact yem-recruitment@drc.ngo.

Please note that applications sent directly to [yem-recruitment@drc.ngo] will not be considered.

For further information about the Danish Refugee Council, please consult our website www.drc.ngo

  • Employer: DRC
  • Category: Development/Non-Profit
  • Location: Hajjah
  • Posted on: 29 June 2020
  • Deadline: 12 July 2020