Supply-Chain Admin/Customer Service Desk Officer

The Job

The International Committee of the Red Cross (ICRC) is an independent, neutral organization ensuring humanitarian protection and assistance for victims of war and armed violence. Please visit for more information.

The ICRC is looking for a suitable candidate to fill the position of:

Supply-Chain Admin/Customer Service Desk Officer

Contract type: Open Ended Contract.

Number of Posts: 1 Post

Grade: B2

Duty Station: Sa’ada


Supply-Chain Administrator 1 (in the Synergy system environment) or Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

Accountabilities & Responsibilities

 Functional Responsibilities:

  • Processes requisition orders according to the ICRC’s logistics and financial procedures.
  • Ensures that the priorities set by the Logistician are followed.
  • Keeps those requesting services regularly informed about progress on their requests.
  • Records and files documents pertaining to the ordering process; registers and transmits claims and remarks from those requesting services.
  • Updates logistics dashboards and provides statistics.
  • Contributes to supply-chain support for an assigned geographical area or specific group of products.
  • May act as a Statistician.

Scope & Impact

  • Geographical remit: country-level.
  • Is in charge of supply-chain administration in a small delegation or reports to Supply-Chain Administrator 2 in a large delegation.


  • Internally, interacts with staff in all logistics units, units that use logistics services and the Finance and Administration Division.
  • No external relationships.

Certifications/Education Required

  • Technical degree in logistics, administration or equivalent.
  • Good command of spoken and written English and the local working language.
  • Computer literacy; good knowledge of Microsoft Office.
  • Knowledge of enterprise resource planning software an asset.
  • Knowledge about JDE/ Oscar Light is an asset

Professional Experience Required

  • 3 years previous experience in administration or within a supply-chain or logistics department.
  • Good knowledge of the supply chain.


  •  Leadership
  •  Accountability
  •  People management
  •  Team work & Collaboration
  •  Representing the ICRC
  • Beneficiary & Client focused
How to Apply
  • Interested candidates should send the following:
  • A letter of motivation in English
  • A detailed C.V. in English
  • Copy only of the highest academic degree obtained + Work certificates

Please send your applications by email to:

indicating in the subject line: Supply-Chain Admin

Applications with no clear indication of the subject will not be considered

Deadline to send your application:11.08.2020