Ended Community Engagement Coordinator

The Job

National Staff Position

Position: Community Engagement Coordinator (CEC)

Job site: Aden with frequent missions to different project locations in Lahj and Taiz

Report to:  Project Manager, Project Manager Assistant

Status: Full time staff

Cooperate with: Community Engagement Coordinator, Protection Monitoring Coordinator, Activity Coordinators, Reporting Officer

General: The Community Engagement Coordinator is in charge of the identification and coordination of a number of community volunteers who are part of protection networks, and whose role is to mobilize/raise awareness within the community, to carry out protection monitoring and needs assessments to generate an understanding of the protection environment, to map out service providers in the area and to ensure referrals to existing structures/organizations.   

Project component:

INTERSOS is implementing a UNHCR funded project entitled: ‘Provision of life-saving protection services to IDPs and conflict affected PoCs in south Yemen’. The project addresses some of the critical needs of IDPs and conflict-affected communities in Taiz, Lahj, Aden, and Hadramout.

INTERSOS supports IDPs, Returnees and Host Communities/conflict affected local communities. The project will ensure: legal assistance, basic case management (providing PSS/PSFA and ensuring quality referral), and unconditional cash for the most vulnerable and high-risk cases. INTERSOS conducts protection monitoring exercises in the targeted areas through community-based protection monitoring teams (protection monitors combined with outreach volunteers from the IDP and Host Communities). The movements and needs of the IDPs are constantly monitored and tracked and the proposed action might be redirected accordingly. Smart tools are used for information collection (household assessments and community level assessments) to better tailor assistance to IDPs and to be shared with other humanitarian partners. Eventually, local communities are empowered through support to Community Based Protection Networks (CBPNs) in hard to reach areas, which flag protection concerns and function as a bridge between the communities and the services present on the ground.

Community engagement and mobilization

  • Promote and facilitate the CBPN volunteers’ engagement in INTERSOS activities;
  • Support the development of protection networks in the areas of intervention (identification, establishment, capacity building);
  • Together with the CBPNs, define a work plan with clear objectives for the different CBPNs to address protection issues in their respective locations;
  • Support the development of awareness campaigns according to needs to be conducted in the areas of intervention;

Capacity building

  • Ensure ongoing mapping and assessment of the capacities of the selected CBPNs;
  • Develop the skills and capacities of the engaged CBPN volunteers with a specific capacity building plan;
  • Ensure the implementation of the plan under the supervision of the Project Manager and Project Manager Assistant;

Support in protection monitoring/ thematic assessments / context analysis

  • Conduct protection monitoring activities such as thematic protection assessments (via KIIs, FGDs, observation) in the CBPN areas – and/or alternatively train CBPNs to undertake these on behalf of INTERSOS -- to contribute to a holistic understanding of the protection environment in southern Yemen; 
  • Be knowledgeable about protection risks, threats, vulnerabilities and protection trends in the CBPN areas and provide recommendations on how to prevent/mitigate/respond to the protection concerns of IDPs and HC there;
  • Ensure ad hoc and continuous information collection from relevant stakeholders engaged to support INTERSOS team in protection monitoring / context analysis / assessment;


  • Ensure a strong coordination with the other coordinators, with the Project Assistant and the Project Manager;
  • Ensure the coordination among the relevant stakeholders engaged (CBPNs, local NGOs, IDP committees and others)


  • Provide weekly updates to the Reporting Officer on the activities of the week;
  • Provide monthly planning to the Project Manager; provide weekly planning of activities for the following week to the Project Manager Assistant;
  • Provide monthly, quarterly, semi-annual and annual reports of the activities to the Reporting Officer as per internal databases;

Meetings and Trainings

  • Facilitate efficient and relevant trainings to increase the capacities of the CBPN or any other relevant stakeholder;
  • Lead monthly community engagement meetings with the CBPN volunteers, key INTERSOS staff etc. on the ground and involve relevant stakeholders from all project locations (Aden, Lahj, Taiz, Hadramout);

Service mapping:

  • Ensure CBPNs are constantly updating service mapping of the services (INGO, LNGO, service providers, institutions) in their areas of implementation, to link needs to services.
  • Ensure that internal (legal, protection monitoring, case management) and external referrals are made by CBPNs in an official and efficient way.
  • Follow up on referrals.

Commit to participate to any other task in order to achieve the project overall objective;

Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Minimum requirements

  • Hold a BA;
  • At least 2 years of experience working in protection and with communities;
  • Demonstrated knowledge of protection principles and community engagement;
  • Excellent interpersonal skills and ability to cooperate with different people (authorities, donors, beneficiaries, staff members);
  • Excellent planning skills;
  • Good writing and computer skills;
  • Good analytical skills, observation and analysis capacity;
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS;
  • Native Arabic;
  • Excellent written and spoken English;
  • Attention to detail and structured way of approaching tasks;
  • Able to ensure quick quality delivery in stressful environment;
  • Ability to adhere to deadlines and respect line management;
  • Ability to deal with heavy work pressure.
How to Apply
  • Deadline for submission of application: 23/10/2020
  • Documents to be submitted: CV and Motivation Letter (incomplete applications will be not considered), in addition to contact details for minimum 3 reference persons (include position and relation)
  • How to send the application: by e-mail to jobs.recruitment.yemen@intersos.org (applications delivered by hand will be not considered).
  • Clearly mention the job and location that you are applying for in the subject of your e-mail!
  • Employer: INTERSOS
  • Category: Development/Non-Profit
  • Location: Aden
  • Posted on: 8 October 2020
  • Deadline: 23 October 2020