Ended Persons with Specific Needs (PwSN) Social Workers (4)

The Job

National Staff Position

Position: Persons with Specific Needs (PwSN) Social Workers

Job site: Taiz city (4 posts)

Report to: PwSN Case Management Supervisor, PwSN Activity Coordinator

Supervision of:  N/A

Status: Full-time


INTERSOS is an independent non-profit humanitarian organization committed to assist the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people

Project objectives:

Project title: Emergency multi-sector response for Yemen in Ibb and Taiz Governorates

The project provides an integrated multi-sector response within Ibb and Taiz governorates, further building on previous OFDA-funded actions. The new intervention aims at enlarging the geographical coverage area in order to address specific gaps and needs, with particular attention to Taiz city, considering the high concentration of IDPs and the limited humanitarian presence in this area (especially for protection). The project provides for protection services (prevention and response), combined with nutritional care and treatment for CU5 and PLW suffering from acute malnutrition, and with WASH services for conflict affected communities. The WASH component provides targeted communities with both soft and hard services, including rehabilitation of drinking water supply and outreach through hygiene promotion.


The PwSN Social Worker will work closely with the PwSN Activity Coordinator, the PwSN CMS, the peer SW and Volunteers to ensure that all PwSN activities under the project are designed and implemented at high efficiency. Activities include supporting identified survivors through the provision of individual support and case management, psychosocial/psychological support, protection monitoring and referral. The Social Worker has to facilitate appropriate flow of communication between Volunteers, CMS, and AC to ensure consistency and effectiveness of the assistance provided. The Social Worker shall contribute to strengthening of the protection system defined by INTERSOS project in terms of referral pathway and case management.


Case Management:

  1. Detect, counsel and follow up on PwSN individual cases identified during psychosocial activities or referred by other agencies.
  2. Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being.
  3. Conduct home visits to assess the living conditions of the cases.
  4. Refer cases internally for legal assistance, psychological counseling or financial assistance when needed.
  5. Ensure coordination with the main service providers in the area of intervention for prompt referral, follow up and information sharing.
  6. Manage, fill, archive specific PwSN intake forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
  7. Monitor and follow up the outcome of the material assistance provided by other partner agencies and services providers.
  8. Be available to provide emergency assistance and basic emotional support for urgent cases.
  9. Ensure that data protection protocol is respected.

Psychosocial activities

  1. Support the PwSN Activity Coordinator, the CMS and the other Social Workers in organizing awareness sessions and life skills trainings targeting PwSN.
  2. Support the Activity Coordinator in links with the Community Based Protection Networks/Community Outreach Volunteers in gathering information and receiving referrals.


  1. Provide daily updates to the Case Management Supervisor about new cases identified and assessed;
  2. File, collect and report relevant information about the case, background, case plan, follow up and actions taken.
  3. Assist the CMS in providing reports to the Activity Coordinator of case management activities on a weekly basis.
  4. Collect project lesson learned and contributes to relevant advocacy platforms with local levels.
  5. Undergo to regular case management audits by Protection Coordinator.


  1. Participate in meetings and trainings in and outside the centres including case management meetings and case conferences.
  2. Ensure well coordination with the different teams within INTERSOS, for internal referrals such as legal assistance, cash assistance or other services provided by INTERSOS.
  3. Commit to participate to any other task in order to achieve the project overall objective;
  4. Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Qualification/level requirements

Minimum requirements

  • BA in social work – social sciences;
  • 2 years of professional experience working as a social worker in Yemen, in particular case management for PWSN;
  • Demonstrated familiarity with case management principles, standards and procedures, including relevant roll-out of SOPs for different protection typologies;
  • Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways;
  • Good interpersonal skills;
  • Excellent computer skills (proven computer literacy);
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS.

Other requirements:

  • Native Arabic – Good written and spoken English:
  • Strong team spirit, comfortable in a multi-cultural environment:
  • Excellent analytical skills, observation and analysis capacity:
  • Attention to detail and structured way of approaching tasks:
  • Ability to plan ahead and output oriented;
  • Able to ensure quick quality delivery in stressful environment;
  • Ability to adhere to deadlines and respect line management;
  • Very strong interpersonal skills: strong communication and diplomatic skills;
  • Practical and problem-solver:
  • Ability to deal with heavy work pressure.
How to Apply
  • Deadline for submission of application: 18 October 2020;
  • Documents to be submitted: CV and Motivation Letter (incomplete applications will be not considered), in addition to contact details for minimum 2 reference persons (include position and relation)
  • How to send the application: by e-mail to jobs.recruitment.yemen@intersos.org (applications delivered by hand will be not considered)
  • Employer: INTERSOS
  • Category: Development/Non-Profit
  • Location: Taiz
  • Posted on: 11 October 2020
  • Deadline: 18 October 2020