Ended Community Health/ ICCM Officer

The Job

Community Health/ iCCM Officer

FSC #:  IHAY/2019/xxxxx
Length of Time: 12 months with possibility of extension
Location: Mokha, Dhubab, Khokha and other FHI 360 operational locations
Number of positions:    1


FHI 360 has been responding to the humanitarian crisis along the Western Coast of Yemen since 2018. Through an integrated health, nutrition, and WASH program, FHI 360 has to date supported six static health facilities, including rehabilitation of two that were non-functional since the conflict broke out, and one mobile health team. Under the IHAY program, these facilities have provided more than 90,000 health consultations to beneficiaries. In 2020, FHI 360 trained a cadre of Community Health Volunteers to reach additional populations. Furthermore, since January 2020, FHI 360 has served as the NGO co-lead for the Aden Sub-Health Cluster. With a country office in Aden and a field office in Al Mokha, FHI 360 has a staff of over 30 expatriate and national staff. FHI 360 renewed its Prime Agreement with MoPIC in March 2020, valid for another two years, and operates programming with a valid signed sub-agreement and MOUs in compliance with the Government of Yemen.


The Family Health International (FHI360) is seeking a dynamic and self-motivated individual for the position of Health & Community Officer. He/She is responsible for supporting the start-up and expansion and supervision of Community Health Volunteer (CHV) and Integrated Community Case Management (iCCM) activities in FHI 360 operational governorates and districts. S/He will be responsible for and ensure that program implementation adheres to appropriate international and national (Yemen Ministry of Health) technical standards and guidelines are technically sound. This position is based in Mokha.


  • Work closely with the Health and Nutrition Coordinator and the Field Site Manager – Mokha to achieve program objectives and targets effectively and efficiently;
  • Ensure that FHI 360 the CHV and pilot iCCM program is implemented on time, within budget and according to national and international standards.
  • Ensure that messaging and diagnosis and treatment of patients is based on national and international standard and guidelines.
  • Ensure that CHV program is integrated into the local primary healthcare system to develop a sustainable approach to community referrals.
  • Ensure that trained CHVs are provided with necessary materials for screening of, recording and reporting cases they provide treatment to, including referral form and required drugs/materials. Provide regular updates follow up on inventory of medical and non-medical items supported by the project in collaboration with the Pharmaceutical officer.
  • Track spending against all planned community health activities and ensure they are implemented within the budget frame and in compliance with FHI 360 and donor requirements
  • Build the capacity of CHVs through proper coaching and training.
  • Other tasks assigned by the Health and Nutrition Coordinator.

Strengthening of volunteers’ network

  • With the DHO and GHO, establish a clear system for the identification, recruitment and training of volunteers
  • Develop or adapt CHV tools such as referral forms, activity reports, teaching aids, and Standard Operating Procedures based on national and international standards and guidelines.
  • With the Field Site Manager, prepare and procure the needed volunteer kits (CHV kit/ TBA kit/ etc) together with program support team to ensure that all the necessary kits based on MOH standard are in place. Laisse with potential in-kind donors such as UNICEF.
  • Organize capacity building with the DHO and GHO to ensure that volunteers have the capacity to provide basic health care (including iCCM), detect of under 5 and maternal malnutrition cases and referral, report National Surveillance Diseases, detect and refer cases appropriately, provide awareness raising and health education sessions related with community health problems, etc.

Capacity building and coaching to volunteers

  • Establish a clear system and plan of CHV supervision and capacity building that provides on-the-job coaching, training opportunities, and performance feedback so that volunteers have appropriate technical skills to deliver quality activities.
  • Supervise and train on relevant topics related with community health, WASH and disease prevention to the community volunteers and committee members
  • Organizing on formation, capacity building, facilitation and coaching to volunteers and committees for community health and WASH promotion
  • Conduct quarterly supervision meetings with volunteers to assess progress and address challenges. Report timely to Health & Nutrition Coordinator to make decisions on community health-based approaches in targeted areas.

Monitoring, Evaluation, Accountability and Learning

  • Spend at least 50% of time and effort in the field for monitoring and provision of technical support to the CHV team.
  • Work closely with M&E team on monitoring and evaluation of program activities at field level
  • Ensure program targets are met using indicator / activity tracking table in collaboration with the M&E assistant.
  • Ensure the quality of data through proper entry, cleaning and regular checking and use the data for action on the site in collaboration with the M&E assistant.
  • Ensure that the hire and training of new CHVs is documented using community health worker identification tool.
  • Attend regular meetings with Health & Nutrition Coordinator to address challenges, discuss solutions, and ensure that monitoring data is fed back into health and hygiene promotion activities.
  • Under the guidance of the Field Site and M&E Manager, run quarterly gathering of feedback through focus group discussions with beneficiaries at field locations.
  • In collaboration with community-based volunteers, participate in the operation of the project Complaints Mechanism: Train community health volunteers on sensitizing communities to complaints mechanism and gathering feedback through complaints forms. Raise any urgent complaints directly with Health & Nutrition Coordinator.


  • Train CHVs on the use of community health promotion reporting tools.
  • Provide necessary required information on time to Health & Nutrition Coordinator for weekly/ monthly program narrative report, M&E report, interim and final donor reports, Township Health Department Reports and HQ Reports
  • Collect and compile project data regularly to submit to the Health and Nutrition Coordinator including case studies, success stories and photographs of facilities and activities carried out at field level.


  • Coordinate with program support teams to implement project activities on time
  • In collaboration with other members of the health project team, participate in the design and implementation of formative assessments and baseline studies in order to identify health priorities and practices among the community
  • Respect rules and regulations of FHI360
  • Remain flexible to perform other duties as required or requested


  • Ability to deploy to remote and insecure locations with minimal infrastructure or amenities.
  • Applied knowledge of Integrated Management of Childhood Illnesses and/or Community Case Management of Childhood Illnesses.
  • Applied knowledge of Community Management of Acute Malnutrition.
  • Applied knowledge of community mobilization.
  • Demonstrable experience conducting technical assessments using proven and effective methodologies and/or cultural practices.
  • Good communication skill and experience in community facilitation
  • Skilled facilitator, educator and trainer
  • Ability to work well in a team
  • Experience attending and contributing positively in the coordination for instance in UN Clusters
  • Must be able to read, write, and speak fluent English.


  • University degree in medicine, nutrition, public/community health or related field.
  • Fluent in Arabic and Excellent in English language. (spoken & written).
  • At least 2-3 years of national work experience in the field of health education/promotion or other community health care programs.
  • At least one year implementing iCCM programming preferred.
  • Previous experience working with the Yemen Ministry of Health (MOPHP), a U.N. Agency (WHO, UNICEF, OCHA) or an International non-governmental organization, is preferred.
  • Good understanding of the UN Cluster System; international and national minimum standards of services in humanitarian settings
  • Sound understanding of gender mainstreaming, monitoring and evaluation and project cycle management


  • Personal Computer, Microsoft Office 365 (i.e. Word, Excel, PowerPoint, e-mail), office telephone, cell phone and printer/copier.


  • Greater than 75% for field work.
How to Apply

Please provide the following items with your submission: 

  • Cover letter/Letter of Interest
  • Current CV
  • 2-3 professional references we may contact who can speak to experience of similar projects

please mention in the email subject the position and location you apply for it.

SUBMIT DOCUMENTATION to (only electronic submissions and no phone calls, pleaseyemenrecruit@fhi360.org by 21st  Oct 2020.

  • Employer: FHI 360
  • Category: Development/Non-Profit
  • Location: Mokha, Al-Kokhah
  • Posted on: 15 October 2020
  • Deadline: 21 October 2020