Medical Warehouse Quality Assurance Officer

The Job

The International Committee of the Red Cross (ICRC) is an independent, neutral organization ensuring humanitarian protection and assistance for victims of war and armed violence. Please visit for more information.

The ICRC is looking for a suitable candidate to fill the position of:

Medical Warehouse Quality Assurance Officer

Contract type:   Open Ended

Duty Station:   ADEN

Under the supervision of the Pharmacist, the Medical Warehouse Quality Assurance Officer supports the implementation of defined medical quality assurance

tasks, specific procedures or instructions related to medical warehouse activities, ensuring compliance with the good storage and distribution practices (GSDP) of

the World Health Organization (WHO). S/he is also responsible for the quality control of incoming medical goods.

Accountabilities & Responsibilities

Functional Responsibilities:

  • Closely supervises physical inspections of purchased and received medical items, files complaints if needed, and keeps collected samples up-to-date for reference purposes.
  •  Supports warehouse staff in creating supplier complaints and recording deviations, participates in investigating deviations (including inventory discrepancies) and customer complaints and helps identify and implement corrective and preventive action (CAPA).
  •  Facilitates continuous compliance by the medical warehouse with the WHO’s GSDP, in particular with respect to the risk of mix-ups, segregation of items requiring specific management (e.g. narcotics, hazardous substances), and environmental controls (e.g. routine temperature monitoring, cleaning, pest control).
  •  Prepares periodic quality reports related to warehouse activities, including routine temperature monitoring, cleaning, pest control, deviations, complaints, and all quality-related information needed by the Pharmacist to prepare the annual quality review.
  •  Ensures that outsourced activity schedules are respected (e.g. maintenance and calibration of equipment, pest control).
  •  Supports the management of controlled drugs in the warehouse and the disposal of medical products.
  •  Ensures the timely recording of specific information (e.g. temperature data, cold chain breakdown).
  •  Facilitates and/or provides relevant training to warehouse staff.


  • Internally, interacts with the delegation’s entire logistics department, especially the Pharmacist, Warehouse Supervisor, and Storekeepers.
  • Externally, interacts with outsourced companies for warehouse activities such as cleaning, pest control, and calibration/maintenance of equipment

Scope & Impact

  • Geographic remit: local level.

Certifications/Education Required

• University degree or high-level technical degree (graduate level) with specialization in quality management systems, pharmacy technician certificate or pharmacy degree.

• Computer proficiency (Microsoft Office). Knowledge of enterprise resource planning software an asset.

• Fluent command of English.

Professional Experience Required

  • Three years’ experience as a quality officer in a pharmaceutical distribution facility/company.
  • Experience as a quality controller in a pharmaceutical warehouse an asset..


  • Leadership                                
  • Accountability                           
  • People management                             
  • Team work & Collaboration                                
  • Representing the ICRC                         
  • Beneficiary & Client focused                   
How to Apply
  • Letter of Motivation in English
  • C.V. in English (maximum 3 pages);
  • Copies of the Academic Certificates, Work Certificates, and Letters of Recommendation if any.

Please send your applications by email to 

indicating in the subject line: Medical Warehouse Quality Assurance Officer

Applications with no clear indication of the subject will not be considered

Deadline to send your application: 02.03.2021

  • Employer: ICRC
  • Category: Health Care
  • Location: Aden
  • Posted on: 21 February 2021
  • Deadline: 2 March 2021