Ended Humanitarian Hub Assistant

The Job

Open to Internal and External Candidates



Organizational Unit


Duty Station

Yemen, Aden

IOM Classification

M 5

Type of Appointment

Third Party Contracted (TPC) MPH Contract, 6 Months (With a possibility of renewal)



Estimated Start Date

As soon as possible

Closing Date

Monday 01 March 2021

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates

Organizational Context and Scope:

Under the overall supervision and direction of the Humanitarian Hub Officer – Marib and administrative supervision of the Procurement and Logistics Officer - Aden, the incumbent will be responsible for the supervision of operations of the IOM hub at Aden especially the accommodation facilities, office buildings.

Core Functions / Responsibilities:

< >Handle all accommodation reservations, check in and check out of guests.Welcome all guests and provide an orientation on the IOM hub in Aden upon check in.Coordinate with IOM Aden Admin and Finance Unit on issuing invoices.Ensure high hygiene standards are maintained by all hub staff at all facilities within the IOM Aden hub.Ensure that all facilities are in a good working condition at all time. Coordinate with the Procurement Unit as well as the engineers for any repairs.Ensure that all hub staff security guards and cleaners are performing their duties and accord resident staff and visitors due respect and dignity.Conduct daily checks on the cleaners and other hub staff and document cleaning check list on daily basis.Track and report the supply stock in coordination with the Procurement Unit. Conduct and report weekly stock check to the supervisors and the Procurement Unit.Assess the performance of service providers (catering and cleaning) to identify and address gaps in quality of services.Ensure that services in the IOM Aden hub are in line with IOM rules and regulations.In coordination with the Facility Maintenance Clerk, monitor the electricity and fuel consumption. Monitor generators and ensure that they are in a good condition.Ensure that the water filter system is well maintained at all times and regularly serviced.

  1. Maintain proper accommodation records either manually through a tracking sheet or through a booking system and assist Finance Unit in generating accurate invoices for agencies and individuals using IOM hub and offices on monthly basis.
  2. Report any irregularity or problems in the IOM Aden hub to the Humanitarian Hub Officer- Marib & Head of Office without any delay.
  3. Perform any other duties as maybe assigned.

Required Qualifications and Experience


  • A completed Diploma in Hotel Management; Food and Beverage Management, Tourism, or related courses.


  • A minimum of 4 years professional work experience as a senior staff in hospitality industry (Operations Supervision) with exposure to kitchen management, room and accommodation management, banquet and food service management.
  • At least 4 year working experience in purchasing and stores management; design of a commercial kitchen; development of maintenance schedule; planning, developing, implementing and evaluating a menu.
  • Demonstrated skills in a commercial accommodation management setting, hospitality facility utilization and managing a food and beverage operations.
  • Excellent report writing skills.
  • Follows all relevant procedures, processes, and policies.
  • Meets deadline, cost, and quality requirements for outputs. Masters subject matter related to responsibilities.

Languages: English and Arabic

Required Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner  and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.

Appointment will be subject to certification that the candidate is medically fit for appointment, national of the country with automatic right to live and work in the country, and security clearances.

Female with the above qualifications are encouraged to apply.

How to Apply

Interested candidates are invited to submit their applications via the following link

https://iom.akhtaboot.com/en/yemen/jobs/aden/144036-CFCV2021-032-Aden-Humanitarian-Hub-Assistant-M5-at-IOM-- Yemen

All applications should include a functional email address, mobile numbers and detailed curriculum vitae (CV).

“Only shortlisted candidates will be contacted”

Posting period: 23 Feb 2021 to 01 Mar 2021

  • Employer: IOM
  • Category: Development/Non-Profit
  • Location: Aden
  • Posted on: 23 February 2021
  • Deadline: 1 March 2021