Business Support Assistant (LC/BSP)

The Job

Contract duration:  1 year with possibility of extension

Duty Station:   Sana’a, Yemen


The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate.  We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

Aiming to feed 13 million of the most vulnerable people with food assistance, WFP’s emergency response in Yemen is the agency’s largest anywhere in the world. WFP also provides nutrition support to 1.7 million children and mothers, and delivers school meals to 850,000 children each day.


Incumbent of the post reports to the Head of WFP Yemen Supply Chain Interagency Unit (Bilateral Service Provision and the Logistics Cluster sections). She/He will work closely with supervisor, as part of dynamic team that supports humanitarian partners with business support and the information management. Supply Chain Interagency unit is an integral part of WFP Yemen Supply Chain Unit and supports over 40 humanitarian partners in Yemen (e.g. UN Agencies, INGOs and NGOs) and vigorously growing service portfolio and requirements, through filling in the existing logistics gaps in sea/air transport, warehousing, logistics coordination/information management and other logistics services, when necessary, through provision of expertise and the turn-key supply chain solutions either through donor-funded initiatives or through cost recovery mechanisms in place, and contributes to achievements of the UN SDG17.


As integral part of highly dynamic and motivated team, an incumbent will perform administrative support functions in the front office of the Head of WFP Yemen Supply Chain Interagency Unit, and provide administrative support to teams (BSP and LC sections) with the reporting line to the relevant Head of Unit, Chief, or the designate. Incumbent is expected to produce organized and accurate work, undertaking specific business support activities, under tight deadlines and minimum supervision and guidance. He/She will be requested to step in, where necessary, and cover for other relevant business related activities within the unit after the training, e.g. small quantity fuel provision to partners, assistance in logistics docket of WFP Yemen Interagency Unit, coordination activities, as necessary.

Ideal candidate for this position will be someone with strong sense of purpose, committed to humanitarian principles, who is computer savvy, organized, articulate in communication, with can-do and will-do attitude, capable to work effectively and often within a tight deadlines, as part of dynamic team composed of various national and international employees and demanding work environment.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Capably supports processing and managing routine administrative and financial tasks relevant to WFP Yemen Interagency Unit (BSP and LC sections), to contribute to the effective and timely management of resources, e.g. maintains meeting calendars, talking points and inputs for the meetings, maintains unit attendance and travel reports, filing systems (both electronic and in hard copies, as necessary);
  • Gathers information from various units and sections with clear direction to support the drafting of documents and preparing reports by other staff;
  • Responds to queries and escalate where appropriate, in order to provide a timely and accurate service to customers;
  • Provides revision and proof-reading services for standard unit documents (e.g. official letters and quick informal translations, up to date regular briefs, PowerPoint presentations, etc.), to contribute to the development of accurate documentation;


  • Takes responsibility for the maintenance of set standard systems and files (e.g. partner standard level agreements, proforma/final invoices, operational and financial reports) to ensure information is accurate and readily available for the WFP Yemen Interagency Unit and others, as necessary;
  • Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work (e.g. regular operational reports on service dockets: fuel, logistics and coordination);
  • Takes responsibility for data integrity to facilitate availability of accurate information in corporate systems;
  • Works with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff
  • Prepares necessary documentations and letters to liaise with authorities on various operational matters, supporting the Head of Unit and Sections, as necessary;
  • Others as required 


Knowledge & Skills:

  • Proficient in the use of office equipment and computer software packages, e.g. Microsoft Office (Teams, Word, Excel, PowerPoint);
  • Knowledge of work routines and methods in order to complete processes under minimal supervision;
  • Uses tact and courtesy to give and receive information to a wide range of individuals (both internally and externally);
  • Ability to identify data discrepancies and rectify problems requiring attention;
  • Ability to offer guidance or basic on-the-job training to more junior staff.


  • Education: Completion of secondary school education. University Degree in Business/Public Administration will be an added advantage;

  • Language: Fluent (level C) English and Arabic in required;

  • Experience: Three or more years of progressively responsible work experience in the relative business stream with experience in general administrative and logistics work.


  • Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
  • Knowledge of work routines and methods in order to complete processes under minimal supervision.
  • Uses tact and courtesy to give and receive information to a wide range of individuals.
  • Ability to identify data discrepancies and rectify problems requiring attention



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


  • WFP is an equal opportunity employer.
  • WFP does not charge a fee at any stage of the recruitment process.
  • The applicant should be a Yemeni national or having work/residency permit.
  • Only candidates who are short-listed will be contacted.
  • Applications must be submitted online with:
  1. Use English language only.
  2. Indicate all your job TOR.
  3. Indicate clear years of experience with each job (month/year)
  • By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.
  • Successful candidates vetted as viable candidates through the application process will be retained on internal roster for a two-years period and may be given further consideration for future similar specific position advertised in the duty station.


WFP never uses external recruitment agencies and recruitment is always is free of charge. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. The selection of staff are made on a competitive basis and we are committed to promoting diversity and gender balance. Only applicants whose profiles meet the advertised job requirements will be considered and only within the announced deadline.

لا يقوم برنامج الأغذية العالمي بالاستعانة ابداً بأشخاص او بوكالات خارجية في التوظيف، علماً بان عملية التوظيف دائماً مجانية. يبحث برنامج الأغذية العالمي عن مرشحين من أعلى درجات النزاهة والكفاءة المهنية والذين يتقاسمون مبادئنا الإنسانية.

يتم اختيار الموظفين على أساس تنافسي ونحن ملتزمون بتعزيز التنوع والتوازن بين الجنسين. سيتم النظر فقط للمتقدمين الذين تفي ملفاتهم الشخصية بمتطلبات الوظيفة المعلن عنها، وفقط خلال الموعد النهائي المعلن

Female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How to Apply

To view the job description and apply to the mentioned vacancies, please go to the link associated to the VA you want to apply to

Link For Non-WFP candidates: Click here

Link for WFP Staff: Click here

and then:

1.Create your online CV

2.Click on “Apply”

3.Click on Create an account (if you do not already have one)

  • Employer: WFP
  • Category: Administration
  • Location: Sana'a
  • Posted on: 7 April 2021
  • Deadline: 20 April 2021