Position: Post Distribution Monitor (PDM) officer
Job site: Sana’a – 1 position for 3 different project locations
Report to: Project Managers
Work together with: Senior social workers and Activity Coordinators under project managers of protection projects for conflict affected people (Hajja, Ibb and North Taiz)
Status: Full-time Staff
The PDM officer, based in Sana'a - covering all project locations, is responsible for verification of the by PM authorized cash beneficiary lists, check into the dealings and processing of transfers by as perceived by beneficiaries and follow-up on beneficiary receipts for monthly reports checking on beneficiary satisfaction and use of the cash assistance, produce monthly reports.
The PDM officer is independent from the project activities team and reports to the PM, protection coordinator and Head of Mission at the same time, permitting immediate alert and action in case of complaints and grievances.
INTERSOS is implementing an OCHA funded project entitled: ‘Integrated emergency protection response for the most vulnerable conflict-affected people in Hajja, Ibb, and North Taiz’. The project will address some of the critical needs of IDPs and conflict-affected community in Hajja, Ibb, and North Taiz.
INTERSOS will run 3 mobile protection teams in Hajja (Abs & Ku’audina district) under this project, supported by 6 COVs per team ensuring a maximum outreach in the communities. Each team will be linked to the catchment area of 2 health facilities. Direct referrals from health teams will help in the identification of the most vulnerable cases.
Community Level Assessments permit for identification of general protection trends and concerns and also allows the identification of the most vulnerable persons in need of individual case management (Psycho-Social First Aid - PSFA, Psycho-Social Counseling - PSC, referral and follow-up). Community mobilization and awareness will be at the core of this community-based protection approach, promoting community-based protection networks (CBPNs) through the mobilization of COVs, the engagement with local civil society actors and stakeholders and promoting integration and referral with other sectors.
INTERSOS will provide legal assistance and awareness with a focus on PoCs in lack of valid documentation (access to services and assistance to be facilitated). Community awareness sessions will focus on protection related topics. The sessions will be tailored per target, age and gender group.
This project will also complement ongoing programming in Ibb and North Taiz. The needs there have been identified during ongoing implementation of the current projects/activities: Firstly; INTERSOS runs since 2016 a One Stop Assistance Center (OSAC) located in Al-Qaeda - Dhi Suffal, covering protection services for PwSN, GBV and CP cases, funded by OFDA, combined with WASH for collective shelters. Especially the lack of dedicated unconditional cash assistance for protection and legal services led to work load and community pressure for the protection team at the OSAC in Al-Qaeda. Therefore, INTERSOS aims to cover under this project legal services through support of 2 lawyers and cash assistance for GBV and CP cases and PwSN. And secondly, in North Taiz (Dimnat Khadir and Ta’ziya), OFDA and UNHCR are funding INTERSOS protection team that conducts protection monitoring, provides for case management package and awareness. However, the project falls short for cash assistance for the identified most vulnerable protection cases, while the needs and expectation of the communities are enormous. INTERSOS aims to cover under this project cash for protection for GBV and CP cases and PwSN
What is post distribution monitoring?
The post distribution monitoring (PDM) is a crucial component of humanitarian assistance distribution monitoring and evaluation framework:
- PDM is also a means to ascertain item quantity, usefulness, etc. as well as other important attitudinal indicators from beneficiaries, which form the basis for altering future CASHs distributions.
- PDM permits documentation and reporting of feedback, comments and complaints for the beneficiaries to use for the design of future cash assistance programs.
- PDM also permits to monitor any protection risks raised related to CASH distribution.
Overall the PDM activities will help to improve programming and planning of the cash distribution to vulnerable conflict affected individuals and families. The monitoring results will be used to adapt future distributions in accordance with beneficiaries’ needs and to improve the distribution methodology in order to reduce protection risks and to increase accountability.
The duties and responsibilities of the PDM officer are listed as follows:
- Provide the beneficiaries with detailed and correct explanation regarding the PDM/verification
- Data Collection: perform extensive household visits and FGDs for verification on the cash distributions conducted, using PDM questionnaire and methodology; ensure identification and assessment of most vulnerable protection cases to be referred for further specific assistance and provision of cash assistance
- Identify the benefiting people in the household and manages the questionnaires
- Ensure that all questions have been asked and that the recorded answers are clear and legible;
- Respect the reporting time lines and case load to be assessed per day/week
- Maintain constant contact with team leader
- Respect the total confidentiality of the data collected
- Ensure to never speak about data out of the survey project and security of the records and files;
- Follow security measures;
- Prepare monthly plans with the Project Manager for conducting PDM
- Write reports on demand of the Project Manager;
- Be committed to participate to any other task in order to achieve the project overall objective;
Qualification and requirements:
Studies & professional experience:
- Hold a BA in any field
- Demonstrated familiarity with NGOs work in general and with Post Distribution Monitoring and Cash based interventions (CBI) in particular;
Most relevant other requirements:
- Ability to make analysis and develop plan;
- Excellent interpersonal skills
- Experience working with people from different backgrounds;
- Excellent computer skills (proven computer literacy especially, PPT, Word, Excel);
- Readiness to commit and adhere to the values, mission and vision of INTERSOS
- Initiative, flexibility and willing to learn;
- Ability to work under time pressure, independently, and with limited supervision
- Stress-resilient and ability to cope with tight deadlines and complex problems;
- Capability to establish good and respectful contact in order to ensure the quality of interviews;
- Very good Interpersonal and Diplomatic Skills in client/beneficiaries-facing situations;
- Ready to move in remote areas in Yemen
- Native Arabic – Advance written and spoken English will be an asset;
- Excellent analytical skills, observation and analysis capacity
- Able to ensure quick quality delivery in stressful environment
- Very strong interpersonal skills: strong communication and diplomatic skills
- Practical and problem-solver
- Good knowledge of MS Office (Word, Excel, Outlook)
- Ability to deal with stress
- Readiness to commit and adhere to the values, mission and vision of INTERSOS
- Deadline for submission of application: 10 December 2017
- Estimative date for the interview: between 12 and 15 December 2017 (only shortlisted candidates will be contacted)
- Documents to be submitted: CV and Motivation Letter (incomplete applications will be not considered), in addition to contact details for minimum 2 reference persons (include position and relation)
- How to send the application: by e-mail to firstname.lastname@example.org (applications delivered by hand will be not considered)
- Clearly mention the job and location that you are applying for in the subject of your e-mail!