Senior Human Resources and Administration Officer

Human Resources
Posted on 12 Sep, 2021
Closing on 19 Sep, 2021

Job Description

JOB TITLE: Senior Human Resources and Administration Officer - Aden Office 
REPORTING TO:  Human Resource Manager 


Working as an important member of a diverse team who are committed to serve the world’s most vulnerable with practical and compassionate care. The Senior Human Resources and Administration Officer is responsible for managing all aspects of human resources and admin for Medair Yemen as managed from the current country office in Aden


Medair Yemen’s country office is in Aden and supports Medair’s integrated humanitarian responses including provision of primary health care and nutrition and WASH, with a particular focus on children and mothers.


Focusing on nationally recruited staff on a day-to-day basis, the Senior HR and Admin Officer will handle recruitment, staff policy development, coordination of  staff inductions and training, general staff well-being, and NRS contract management. All HR activities are conducted in line with Medair policies and procedures and in accordance with local employment legislation and practice.

INTERNAL:  HR Manager, Country Director, and HR Admin Officer and Assistant.
Deputy Country Director, Logistics Manager, Finance Manager, Project Coordinator, Project Manager 
EXTERNAL: Other NGO HR departments, different local authority actors, Labour Office, Tax Office, HR peers in other Medair country programmes



  • Uphold the humanitarian principles of humanity, neutrality, impartiality, and independence
  • Respect the Medair values at all times, both within and outside of working hours
  • Know, understand, and comply with Medair internal policies and procedures
  • Follow the Medair Security Plan and Policies at all times
  • Adhere to Medair Nationally Recruited Staff (NRS) handbook


  • Coordinate the recruitment process for new / vacant national staff positions in conjunction with the relevant line manager. This will include updates to job descriptions, advertising the vacancy, scheduling interviews, and interviewing potential candidates with the line managers, all with high levels of transparency and procedure following
  • Ensure all nationally recruited staff have a current employment contract
  • Maintain personnel files ensuring that all required documents are collected upon recruitment.
  • Work with line managers to ensure all new national staff receive a relevant and appropriate induction when commencing employment with Medair
  • Ensure national staff exit interviews are carried out, clearance form completed, and appropriate records are kept when national staff leave Medair
  • Follow the correct procedures according to Medair policy and Yemeni labor laws in handling contracts of Medair staff.
  • Perform tasks related to the preparation of payroll sheet including verifying staff attendance, collecting, and reviewing timesheets in a monthly basis.
  • Ensure the implementation of Medair’s Admin and  HR manual and sharing policies with staff on a regular basis.
  • Coordinating with HODs in written tests and interviews and ensure accurate supporting documentation is completed for all recruitments.
  • Assist the HR Manager in the process of employees’ benefits including processing insurance companies’ claims.
  • Ensure relevant HR documentation is made available to staff in a language they understand or is explained verbally to those who require it
  • Organize appropriate debriefing, if required, following any critical incident
  • When necessary, support line managers on disciplinary action and grievance procedures, ensuring that the correct procedures are followed and records are kept in accordance with Medair guidelines and local labor laws
  • Ensure HR policies, job descriptions, contracts etc. are available in Arabic language


  • Regularly review, update and/or develop employment documentation for nationally recruited staff, including job descriptions, employment contracts, and staff guidelines, ensuring they meet the requirements of local labor laws


  • Ensure all confidential documents and information are locked in a safe location
  • Ensure only authorized people have access to the HR-files


  • Support line managers to identify training needs for all national staff
  • Train new staff on Medair HR policies, rights and duties, Code of Conduct, and related policies. 
  • Ensure mandatory Code of Conduct trainings are provided to all staff (follow the annual CoC training calendar where possible). Do regular refresher training about the Code of Conduct and related policies 
  • Support line managers in identifying staff training needs
  • Source in-house and external training opportunities as appropriate, working within budgetary and operational constraints
  • Maintain training records
  • Provide line managers with any necessary training, advice, mentoring and coaching on performance management or any other relevant areas of HR management or procedures for their team
  • Ensure that all Medair’s employees received their trainings and have set performance objectives for their probation period and annual performance


  • Follow up with HR and Admin Officer and Assistant booking UNHAS flights and following up expatriate schedules.
  • Oversee national staff performance management to ensure line managers conduct performance appraisals within the required timeframes and that the necessary paperwork is completed according to the latest guidelines
  • Ensure all national staff have a personnel file containing all relevant documentation and information, according to Medair policy and any donor requirements
  • Ensure all national staff HR files are archived according to Medair policy and any donor requirements
  • With the admin team, update and request of all administrative suppliers also checking hibernation food 
  • Monitor overall administration of lease agreements including reviewing for rent payments, maintenance of Medair’s head and field offices 
  • Ensure that the office complies with safety and security regulations
  • Perform other related duties as required and assigned by your HR Manager.
  • Maintain other work-related records and documentation according to programme procedures. This may include national staff plans, attendance records, holidays, sickness, other absences, training records, insurance, pensions, other benefits, taxes, etc.
  • Liaise with the HR Manager on HR related questions and issues
  • Ensure HR files are stored with appropriate confidentiality levels on Box.


  • Maintain open and frequent communication, where applicable, with the HR Manager, field management, and the GSO HR Officer concerning all HR related issues
  • Ensure colleagues are informed of the required HR procedures, and be available to answer any HR related questions and to provide coaching and guidance as necessary
  • Submit weekly activity plans and report to your line manager by email 
  • Work closely with colleagues and line manager to mitigate the risks of loss and fraud through open and transparent relationships and complete and accurate paperwork
  • Ensure relevant reports are produced in a timely manner


  • Line manage the HR Assistant and any additional assigned staff 
  • Promote a positive culture in the office 


  • Promote and use the Medair Box, Medair People,  and other operating procedures, ensuring that all standardised formats are used and guidelines are followed

Role Qualifications:





Bachelor’s degree in a HR related role

Master’s degree in HR related field


3 years experience in a HR related position

2 years’ NGO experience

Experience as a head of department


Excellent English, local language

Ability to translate between written Arabic and English



Computer literate with good working knowledge of Microsoft Excel, Word and Outlook


Role Competencies:





Passionate about working in the humanitarian sector
Enjoys a challenge and works hard to achieve objectives

Solution-oriented approach

Able to work independently

Good understanding of humanitarian issues

Compassionate, self-motivated, energetic, autonomous


Team-player with good inter-personal skills

Willing to support others and think beyond own objectives

Previous experience of working in a multi-cultural team

Encouraging, supportive


Capacity to manage personal stress levels

Creative, open-minded, flexible, self-learner

Diplomatic and sensitive to humanitarian issues

Can prioritise work to meet deadlines

Willing to adapt to different needs of the programme

Previous team experience and knowledge of team dynamics




Competent with administrative tasks

Commitment to best practice

Quick learner with practical, precise approach

Attention to detail

Good report writing skills



Strong organisational and time management skills

Coaching and training skills

Empowering, accountable, mature, problem solver

Good understanding of humanitarian work


Position will be based in the Medair Aden Office, with field trips to field offices and programme sites in other Governorates. The candidate will need to be flexible on time depending on the project needs.
Working hours will be 08:00 to 16:30 with 30 minutes for lunch. 

SALARY: According to Medair standard salary scale

TYPE OF CONTRACT: Fixed Term Contract, full time
TRAINING:  As required
DURATION OF COMMITMENT:  3 months with possible extension 

How to Apply

If you believe that you have the qualifications and skills, please send a one-page cover letter and a CV in English as well as relevant diploma and other certificates by email to no later than 19 Sep 2021. The subject of the email should be heading: Senior HR and Admin Officer - Aden and your full name 

Only applications respecting these criteria will be considered. Do not apply unless you meet minimum application requirements, or you will not be considered.

This position is open for men and women, including persons living with disabilities.

We reserve the right to close the recruitment before the date indicated.

Only short-listed candidates will be contacted via phone or mail.

Important Notes / مقترحات هامة

Following the instructions on How to apply will always increase your chances of getting your application looked at.
إتباع تعليمات التقديم المذكورة في كل إعلان ستزيد من فرصة النظر لسيرتك الذاتية من قبل الجهة المعلنة
If you’re applying by email, make sure you mention the job title in the “Subject” field of your message
تذكر أن تكتب إسم الوظيفة و موقعها في عنوان البريد عندما يكون التقديم عبر الإيميل