Field Office Coordinator This job has ended. You cannot apply anymore.

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Posted on 02 Aug, 2022
Closing on 13 Aug, 2022
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Job Description

Job Identification: 7243

Job Category: Administration

Locations: Taiz

Posting Date: 08/02/2022, 03:14 PM

Apply Before: 08/13/2022, 11:58 PM

Degree Level: Bachelor's Degree

Job Schedule: Full time

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships.

The purpose of the Field Office Coordinator is to coordinate the support functions at an Area Office and take on delegate responsibility from the Area Manager on support functions. The following is a brief description of the role.


Generic responsibilities:

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  1. Line management for support  staff  such as Finance, HR & Admin, and Logistics/ICT
  2. Member of the Area Management Group
  3. Compliance with and adherence to NRC policies, guidance and handbooks, and donor/auditor requirements
  4. Provide input on operational support  to Area Plan of Action, and coordinate and align operational support with program plans at the Area level
  5. Responsible for ensuring quality support to project implementation.
  6. Facilitate Area  Support Budget, area level budgets, including support cost
  7. Responsible for Implementation  of new country-specific technical SOPs, guidelines, and  tools in the Area(HR, Logistic/ICT, and Finance)
  8. Responsible for technical capacity building of support staff (HR, Logistic/ICT, and Finance)

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus, and type of program intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  1. Supports the Area  Manager in management and coordination  of the area office, deputizing for Area  Manager when necessary
  2. Responsible for overall operations management in the Specific Area Office(s). This includes management of logistics, HR, Admin & IT. As and when the Area Manager is not on base to manage other departments.
  3. Direct line management of Support Officers (and when necessary Prog staff), ensuring the capacity building is provided to all Area projects staff (.e.g. identification of training needs, development of individual WDP, etc.) 
  4. Provide inputs to the Area strategy, design, and needs assessment of the program. Together with the Area Manager, contribute to the development of new proposals and concept notes for the area program. Continuously assess the context and make recommendations to the AM to adapt the program and team composition as required by the context.
  5. Coordinate area program implementation as per Area Programme Strategy and objectives, proposals & budgets; together with AM formulating detailed implementation plans, risk management plans, spend plans, and project cash forecast. When necessary, flag up anomalies to the Area Manager and country management team.  Develop, implement and monitor corrective action plans in coordination with Area SMT as required.
  6. Ensure adherence to NRC policies and donor requirements; which includes optimal use of resources within the allocated project's budget; working with Area SMT to ensure financial, security, and reputational risks are kept to a minimum
  7. Manage the monitoring, evaluation, accountability, and learning  systems and processes, ensuring staff are clear on what is required, that quality is maintained as per agreed standards, and lessons learned are documented and applied  for current and future projects
  8. Lead and ensure the mainstreaming of the cross-cutting issues (.e.g. gender issues, protection, right-based approach, advocacy, etc.) across the different area  projects 
  9. As and when requested, represent NRC in external forums, ensuring the NRC profile is positively maintained as per NRC values, objectives, strategy, and advocacy plan. This includes maintaining contact with relevant local authorities or non-state actors, and when required with the UN and other agencies; ensuring that the NRCs mandate, vision, and approach activity are understood and accepted
  10. Where and when required, support the Area  Manager and Security officer in access and security
  11. Conduct regular monitoring visits to project sites to meet the beneficiaries for necessary verification of the reported progress.
  12. Provide regular, consistently high-quality reports on programs and projects by ensuring that proper monitoring is included in all work.

Behavioral competencies

  • Planning and delivering results
  • Communicating with impact and respect
  • Handling insecure environments
  • Managing performance and development
  •  Managing resources to optimize results
  •  Influencing

Performance Management

  • The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework



Formal Education

  • Relevant university degree or higher education, preferably in international relations and/or development, social sciences or management.

Context/specific skills, knowledge, and experience:


  • At least 5 years of experience in planning, coordination, and management of multi-sector programs with international NGOs in humanitarian settings. Preferably experience in finance, logs & HR.
  • A proven record of effective and complex management including managing project cycle management and staff. This includes excellent people management skills, a good understanding of the program cycle, team development, and proven financial management skills.
  • Security management experience – with the ability to analyze threats and vulnerabilities and put in place mitigation measures.
  • Some experience in management
  • Ability to understand and analyze Budgets.
  • Good Communication skills
  • Good Interpersonal skills.
  • Experience in program management.  

Skills & Knowledge

  • The ability to take the initiative and work independently, innovatively, and effectively with limited direct supervision.
  • Ability to work within a team – supporting other departments is essential
  • Excellent organizational and problem-solving skills with the ability to remain calm whilst dealing with conflicting priorities/work under pressure
  • Good networking, negotiation, and representation skills with the ability to influence and advocate
  • Excellent interpersonal and communication skills (written and verbal English and Arabic skills) and the ability to write clear concise reports.
  • Knowledge of donor contract regulations, particularly DFID, ECHO, SIDA, NMFA, and OCHA is an added advantage
  • Proven evidence of leadership skills including challenging, motivating, and developing a team through periods of change.
  • Ability to work with others to develop vision into strategy and communicate and influence this to a wider audience.
  • Good understanding of humanitarian coordination mechanism
  • Commitment to NRCs overall aims, policies, and values with experience in promoting gender equity, diversity, and the interests of marginalized people in all aspects of NRC’s work
  • Ability to travel in all Governorates, work flexibly and willingness to learn

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

How to Apply

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