Ended Case Management Officer

The Job

Case Management Officer – Sa’ada .


Program planning, supervision and monitoring:

  • Support the review and technical design of the SC  case management approach
  • Ensure that the implementation of Case Management is functional and adhered to  the Child Protection Minimum Standards (CPMS) and Case Management SoP.
  • Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with team and senior CP management.
  • Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
  • Organize the case conference, to discuss challenging cases, ensure timely follow up, and that all             systems are functional.
  • Review staff caseloads to ensure they are manageable and share challenges with senior management.
  • Monitor timescales for response, decision-making, placement, follow-up and review.
  • Review and analyse trends in the caseload to inform programming.
  • Conduct regular case file audit and check that protocols and principles are respected.
  • Ensures that psychologist and case workers, the Data Entry workers are appropriately supported in their daily work.
  • Conduct regular visits (as possible) to other field sites to observe the quality of the implementation of the Case Management activities.
  • Provide information to community members referring to the services providers on how to better protect their children
  • To design, prepare and provide quality trainings sessions, workshops and teaching events  on psychosocial and life skills in all impact locations according requirements
  • Actively support baseline / endline / other surveys for MEAL (monitoring, evaluation, accountability and learning) purposes
  • Ensure that the community is well informed on the case management service (eligibility/target, function, etc.)
  • Facilitate implementation of awareness raising sessions with community members on identification and referral of children with protection concerns

Capacity Building:

  • Ensure staff gaps and training needs do not result in gaps in support to individuals in case management, and address such issues with senior management.
  • Support and contribute to the design of case management tools and procedures, including clear case management eligibility and closure criteria
  • Develop and facilitate Case Management training module to case workers, stakeholders, CPCs, government departments as required.
  • Ensure all staff are trained on monitoring reporting mechanisms (MRM).
  • Participate in the development of lessons learnt and best practices.

Reporting and administrative:

  • Revise and compile weekly case worker and data base case worker report.
  • Provide timely inputs to programme and donor reports on case management project activities in compliance with internal Save the Children requirements and any relevant external donor requirements.
  • Ensure access and timely delivery of material, logistical, and further technical support and set eligibility criteria for material and other support
  • Ensure that all relevant financial documentation is completed accurately as required by SCI financial policy.

Coordination, advocacy and Networking:

  • Attend CP coordination / CPWG meeting when and as required. Ensure effective coordination with the CPWG and all relevant task groups for case management and (MRM).
  • Conduct service mapping, support the periodic review if referral services and ensure the direct and referral case management services are accessible.
  • Identify gaps in services and support both internal and external advocacy to fill in the service gaps.
  • Coordinate all case management processes within SCI and with partners
  • Liaise and collaborate with other Case Management actors when required
  • Maintain positive coordination and relationships with partner and other SCI sector staff.
  • With the Child Protection Team, support the integration of child protection case management into the other core sectors of SCI programs.
  • Other duties as assigned by the supervisor to enable and develop SCI Child Protection programme.


  • Bachelors or Masters degree in Psychology, Social Work or related field
  • 3 years  experience in a similar post.
  • Experience in having implemented psychosocial support programmes
  • Experience of working directly with children and/or adolescents
  • Training skills, ability to conduct trainings
  • Good communication and interpersonal skills.
  • Ability to represent Save the Children at meetings with government officials
  • Capacity to work with a team and to work under pressure.
  • Computer skills in word, excel, PowerPoint.
  • Very good English skills (writing & speaking)


Under the guidance of CP Program coordinator/Officer, the CP Case Management (CM) Officer will be responsible to support the design and management of the overall Case Management program in the region. The CP Case Management Officer will be responsible for coordination, supervision and support for the case workers, other concerned staff and service providing agencies and sectors in the Case Management Process. The Case Management officer works in close collaboration with the psychosocial (PSS / Community Mobilization) officer and ensures that case management response is supplemented with the development/ contextualized CP prevention awareness activities and messages.

Contract length: 8 Months, renewable based of funding availability

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

How to Apply

Please apply using an up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at Saada.Jobs@savethechildren.org   Please mention the job title and location in the subject box

The Deadline for Receiving   Applications is 18th.Sep.2018

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

  • Employer: Save The Children
  • Category: Development/Non-Profit
  • Location: Sa'dah
  • Posted on: 13 September 2018
  • Deadline: 18 September 2018