Position Title: IT Assistant
Position End Date: December 2023 renewable depending on performance and budget availability.
Duty Station: Aden Office with Frequent Travel to the Field)    
Reports To: Procurement Coordinator
Technical Supervisor: Regional ICT Field Systems Analyst (based at IHQ)
Ref: HR22/015

Job Summary

He/She will be responsible for the effective and timely maintenance and support of all Information and Communication Technology for Samaritan’s Purse (SP) Yemen as well as ensuring security of mission critical data. He/She will be responsible for training Yemen’s office staff on the proper use and maintenance of the ICT equipment assigned to them in accordance with Samaritan’s Purse standards. He/She will assist the Samaritan’s Purse Yemen Offices and the ICT Team based at our International Headquarters in planning for future ICT needs. He/She will also support in procurement of program materials and supplies. He/She support the Logistics Officer in logistics activities that will facilitate programs, Logistics and operational activities which may include procurements, warehouse operations, market research, and procurement tracking. 
He/She will conduct themselves in accordance with the Samaritan’s Purse International Relief field operating guides, manuals, policies, procedures and guidelines at all times.

Key Responsibilities

1)    Manage, maintain, and support Yemen’s ICT equipment and collaborate with local service and equipment providers. The equipment can include laptops, printers, scanners, copiers, wireless and wired networks, point-to-point connections and any other ICT equipment that the Samaritan’s Purse Yemen office acquires.
2)    Ensure proper data handling of mission critical and legally required auditable data as needed is taking place.
3)    Ensure secure access to confidential data as required by local law, Samaritan’s Purse Management, and/or IHQ is being maintained.
4)    Maintain awareness of local legal ICT requirements and ensure reasonable compliance of Samaritan’s Purse with the same.
5)    Ensure and maintain stable Internet connection(s) for each site that requires one.
6)    Assist and support Yemen staff in the use of ICT equipment and assist employees with the setup of email accounts.
7)    Train staff on the use of software and equipment (Microsoft Office, shared folders, radios, etc.).
8)    Provide the Regional ICT Field Systems Analyst with weekly status updates, in addition to any in-country reporting requirements (to be determined by supervisor).
9)    Utilize the Regional Samaritan’s Purse support system (Jira) to track all support needs. 
10)    Review PR’s and understand the technical aspects of what has been requested.
11)    Be able to differentiate between good quality and poor-quality materials/supplies.
12)    Review vendors, focusing on suppliers of key items.
13)    Develop vendor relations with multiple providers.
14)    Understanding and performing compliant and accurate documentation involving cash for all types of procurement activities.
15)    Assist in conducting periodic checks of transactions and documents to ensure accurate and compliant standards are upheld for all areas of logistics.
16)    Assist in loading and unloading of cargo.
17)    Able to maintain self-control and respectful attitude while working thru difficult situations.
18)    Perform any other duty that may be assigned by their supervisor and/or the technical advisor. 
19)    Willing to travel as required by Operations Manager and Country Director.

Skills Required

To perform this job successfully, an individual must be willing to abide by the organization’s code of conduct as well as be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge with wired and wireless networking 
• Working knowledge with routing and switching
• Working knowledge troubleshooting laptops, computers etc
• Attention to detail
• Ability to work well with others
• Discernment in procurement
• Good cash handling practices
• Critical thinking skills
• Kind and positive attitude
• Ability to acquire, build and maintain positive working relationships
• Ability to understand complex security environments and advise on them accordingly
• Self-starter and motivated to succeed, regardless of the task
• Willing to travel as required by Operations Manager 
• Must have high level of integrity and stewardship

Education / Experience Needed

• An advanced diploma (university degree or higher) in IT or a similar field of study is preferred. 
• Minimum 1 year of experience working with International NGOs, preferably as an IT assistant, base, fleet, or in logistics capacity, with the ability to meet set targets/deadlines and perform well in a demanding work environment.

LANGUAGE  

• Fluency in written and spoken Arabic and English are required, including technical ICT terms.

Other Skills Required

• Be a mature and proactive team player with a high level of integrity and an aptitude for tolerance, flexibility, patience, creativity, motivation, and service.
• Demonstrate an ability to work under pressure while maintaining sound organizational, planning, and time management skills coupled with an attention to detail.
• Be willing to work outside of business hours when the need arises.
• Have maturity in interpersonal relationships (i.e. Samaritan’s Purse staff and external partners).
• Have compassion for people in need.
• Accept and respect Samaritan’s Purse as well as all organization’s policies and procedures.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to stand; walk and run; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    The noise level in the work environment is usually moderate but may be exposed to loud noises around maintenance and construction workshops.
2.    May travel in country with exposure to communicable diseases, hot and humid weather conditions. 
3.    Able to work in a security context that is fluid.

This is a non-contractual document that can be varied from time to time as circumstances dictate. This job description is intended to summarize the main duties and responsibilities of the post; this is not intended to be a full and exhaustive list of tasks. All Organization staff are expected to demonstrate flexibility and willing to perform appropriate tasks when the need arises.