Operations Director

Venus Agency Logo
Administration
Posted on 12 Sep, 2021
Closing on 12 Oct, 2021

Job Description

About Venus Agency

We are a powerful team of close-knit creatives with a variety of skills and tonnes of experience; fluent in all things AI and system solutions, mobile development, web design, digital marketing, and creative services. We pride ourselves on delivering high-quality products that make a difference to our clients. We work with a range of organizations from various sectors and we always tailor our services to meet their unique requirements.

Job brief

We are looking for an experienced Managing Director to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.
The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Responsibilities

•    Liaise with superior to make decisions for operational activities and set strategic goals
•    Plan and monitor the day-to-day running of the business to ensure smooth progress
•    Supervise staff from different departments and provide constructive feedback
•    Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
•    Oversee customer support processes and organize them to enhance customer satisfaction
•    Revise and/or formulate policies and promote their implementation
•    Manage relationships/agreements with external partners/vendors
•    Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
•    Ensure all operations are carried on in an appropriate, cost-effective way
•    Improve operational management systems, processes, and best practices
•    Formulate strategic and operational objectives
•    Perform quality controls and monitor production KPIs
•    Recruit, train and supervise staff
•    Find ways to increase the quality of customer service
•    Formulate business strategy with others in the executive team
•    Design policies that align with an overall strategy
•    Implement efficient processes and standards
•    Coordinate customer service operations and find ways to ensure customer retention
•    Manage contracts and relations with customers, vendors, partners, and other stakeholders
•    Evaluate risk and lead quality assurance efforts
•    Mentor and motivate teams to achieve productivity and engagement
•    Report on operational performance and suggest improvements
•    Design, plan and implement business strategies, plans, and procedures
•    Set comprehensive goals for business growth and success
•     Establish policies and procedures that promote company culture and vision
•    Oversee daily operations and the work of executives 
•    Be a motivator for other employees
•     Analyze and interpret data and metrics
•    Create reports for the management
•    Maintain relationships with partners and vendors

Requirements

•    Proven experience as Director of Operations or equivalent position
•    Excellent organizational and leadership abilities
•    Outstanding communication and people skills
•    Knowledge of industry’s legal rules and guidelines
•    In depth knowledge of diverse business functions and principles
•    Working knowledge of data analysis and performance/operation metrics
•    Familiarity with MS Office.
•    BSc/BA in business administration or relevant field;

How to Apply

  • Send One PDF with your cover letter, CV, and contact information for 3 references to  jobs@vns.agency 

It is highly important that you mention the job title in the Subject field of your email in order to be considered for this vacancy.Kindly put the following in the subject field: “Operations Director "

يرجى ذكر إسم الوظيفة في حقل موضوع البريد الإلكتروني عند التقديم وتسمية السيرة الذاتية باسم المتقدم

  • Interested candidates are encouraged to apply as soon as possible and not to wait until the closing date.
  • Only complete applications will be reviewed. 
  • Only short-listed candidates will be contacted.

Important Notes / مقترحات هامة

Following the instructions on How to apply will always increase your chances of getting your application looked at.
إتباع تعليمات التقديم المذكورة في كل إعلان ستزيد من فرصة النظر لسيرتك الذاتية من قبل الجهة المعلنة
If you’re applying by email, make sure you mention the job title in the “Subject” field of your message
تذكر أن تكتب إسم الوظيفة و موقعها في عنوان البريد عندما يكون التقديم عبر الإيميل