Ended Community Engagement Officer

The Job

National Staff Position

Position:           Community Engagement Officer

Job site:           Mukalla and Sayoun (Hadramout)

Report to:         Community engagement coordinator

Status:             Fulltime

Purpose /Objectives:

With the support and supervision of the community engagement coordinator, the community engagement officer is responsible of engaging refugee community members, committees, local NGOs, volunteers and other stakeholders in community-based protection interventions in the locations where INTERSOS works, giving a strong importance and valorization to the local capacities, mobilize them to become changes actors in their communities for community-based protection and social cohesion.

Main duties and Responsibilities:

Support the development and oversee a capacity building (technical and management) component for the refugee’s committees and local NGOs identified by INTERSOS and UNHCR. Departing from a capacity assessment, a capacity building plan will be developed for each local NGO/Refugee committee and work closely with protection officer for the capacity building exercise, following the best practice of the sector and the protection guidelines.

Community engagement and mobilization

  • Ensure the coordination among the relevant stakeholder engaged (local NGO, refugees committees, community outreach volunteers, etc.)
  • Support the identification of possible local NGO, INGO, schools, refugees’ committees that can be engaged in the INTERSOS work at different level
  • Ensure that the community engagement work and social cohesion work will be done in coordination with the INTERSOS team that work with local community.
  • Ensure a strong coordination with community engagement coordinator and other coordinators and with the protection officer.
  • Define the relevant stakeholders in agreement with the community engagement coordinator.
  • Support or lead the 16 days of SGBV campaign in agreement with the community engagement coordinator as well as for other special event and International days.

Awareness sessions

  • Organize awareness sessions with the support of refugee’s committees, community outreach volunteers, and lawyers on a variety of protection topics to enhance community awareness and encourage community engagement for enhanced protection at community level.

Support on Protection monitor/Context analysis/assessment

  • Ensure continuous information collection from the relevant stakeholder engaged to support the INTERSOS team in protection monitor/context analysis/assessment


  1. Provide daily updates to the community engagement coordinator about the development of the activities.
  2. Provide to the community engagement coordinator a weekly report of the activities done and the activities planned for the week after.

Meetings and Trainings

  • Upon request, participate in meetings and training.
  • Participate to the weekly staff coordination meeting.
  • Follow the organization of efficient and relevant trainings to increase the capacities of the refugee committees/local NGO relevant stakeholder.


  • The community engagement officer will supervise community outreach volunteers in the work areas of INTERSOS during the implementation of punctual activities.

Qualification and requirements:

Studies & professional experience:

  • Hold a BA in social services or relevant fields
  • At least 2 years of professional experience working in Yemen on protection related issues
  • Demonstrated familiarity with refugee protection programming, case management principles, standards and procedures, include relevant roll-out of SOPs for different protection typologies

Most relevant other requirements:

  • Strong collaboration, representation and negotiation skills.
  • Demonstrated leadership and interpersonal skills
  • Excellent computer skills (proven computer literacy)
  • Demonstrated experience in staff supervision
  • Strong experience with monitoring tools and systems relevant to case management
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS
  • Strong understanding of humanitarian principles and protection guidelines
  • Native Arabic - Excellent written and spoken English

Other requirements:

  • Strong team spirit, comfortable in a multi-cultural environment
  • Excellent analytical skills, observation and analysis capacity
  • Attention to detail and structured way of approaching tasks
  • Ability to plan ahead and output oriented
  • Able to ensure quick quality delivery in stressful environment
  • Ability to adhere to deadlines and respect line management
  • Very strong interpersonal skills: strong communication and diplomatic skills
  • Practical and problem-solver
  • Ability to deal with heavy work pressure
How to Apply
  • Deadline for submission of application 15 January 2019
  • Documents to be submitted: CV and Motivation Letter (incomplete applications will be not considered), in addition to contact details for minimum 2 reference persons (include position and relation)
  • How to send the application: by e-mail to job.intersos@gmail.com (applications delivered by hand will be not considered)
  • Employer: INTERSOS
  • Category: Development/Non-Profit
  • Location: Mukalla, Sayoon
  • Posted on: 6 January 2019
  • Deadline: 15 January 2019