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Development
Posted on 08 Aug, 2022
Closing on 18 Aug, 2022

Job Description

Humanitarian Operations Manager - (2200062J)

TITLE:  Humanitarian Operations Manager
TEAM/PROGRAMME: Program Operations    
LOCATION: Sana’a with significant travel to all field offices

CHILD SAFEGUARDING: 

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting the country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

Save the Children International (SCI) Yemen has an annual budget of around USD 80 million and growing, working mainly on the humanitarian response to the ongoing conflict and its impact on children. SCI Yemen has around 800 staff and over 3000 volunteers and works in nine governorates across Yemen through five field offices and two sub-offices, in addition to the Country Office based in Sana’a. 
The Humanitarian Operations Manager (HOM) is a critical role within the Program Operations team as the focal point for emergency response. The post holder provides oversight and leadership of emergency responses in Yemen, ensuring that the country office and field teams have the capacity to respond to emergencies throughout the country.  S/he will provide direct support to field teams on emergency projects to ensure effective planning, management, implementation, and monitoring. S/he is responsible for managing substantial flexible emergency response funding through SCI Yemen’s Humanitarian Fund including planning, tracking of allocations, monitoring, and reporting as well as supporting fundraising efforts. In addition, the HOM is the owner of the Emergency Preparedness Plan (EPP) ensuring that it is regularly updated in line with Save the Children International (SCI) standards and is well disseminated. S/he leads on capacity building of both SCI staff and partners on emergency preparedness and response.
This role is varied and demands someone who is flexible, willing to travel regularly, and able to collaborate effectively across teams in both Sana’a and field offices. In the event of a major humanitarian emergency, the post holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

SCOPE OF ROLE: 

Reports to: Deputy Country Director - Programme Operations (DCD)
Staff reporting to this post: None. During emergency responses will have a strong dotted line to emergency response team lead.
Works closely with Field Managers, Awards Team, Supply Chain team, Program Development, and Quality (PDQ) team, finance team, Partnership Coordinator, Regional Office Operations Adviser, and field emergency response focal points.
Budget Responsibilities: Humanitarian Fund in-country budget of approx. $8-10m and delegated awards as per Scheme of Delegation

KEY AREAS OF ACCOUNTABILITY : 

Strategy and Emergency Preparedness (30%)

  • Lead on all aspects emergency preparedness planning, ensuring that the Yemen country office has the capacity to respond to emergencies throughout the country.
  • Ensure the EPP and annexes are regularly reviewed and updated in line with SCI standards and minimum and advanced preparedness actions are in place; work with field teams to ensure field-level EPPs are in place including preparedness planning with local partners.
  • Carry out emergency preparedness and contingency planning workshops, ensure all emergency preparedness plans are disseminated and well understood by relevant staff.
  • Regularly monitor the emergency situation for changes or spikes in the context and work with stakeholders to identify emergency needs and coordinate necessary interventions.
  • Support the DCD and PDQ Director in drafting of strategies, plans and briefings on humanitarian and emergency response.

Humanitarian operations management (30%)

  • Manage SCI Yemen’s Humanitarian Fund, ensuring that funds are planned, implemented and monitored in line with quality standards and in compliance with SCI sytems.
  • Manage other emergency response awards as delegated by the Deputy Country Director – Program Operations.
  • Ensure robust planning and project management processes are in place for all managed projects following Save the Children’s Program Management Methodology (PMM) and good practices.
  • Work closely with field teams to develop of work-plans, procurement and HR plans, phased budgets, budget vs actual (BvA) reviews, following up on procurement and recruitment at Country Office level, and ensuring strong information flow & management between the Country Office and the field locations.
  • Track and monitor the implementation of Humanitarian Fund and other projects, leading monthly review meetings to ensure effective and timely project implementation and donor/Save the Children compliance.
  • Co-ordinate with PDQ team to ensure that all emergency response activities are delivered in line with SCI quality standards and support field teams in improving the quality of responses.  
  • Maintain regular communications with the Emergency Response Teams (ERT) at field level to identify support needs and provide guidance and capacity building as required
  • Ensure the teams have the operational and project management tools and templates required to effectively manage their projects; develop and disseminate these where necessary.
  • Draft a monthly humanitarian update and share with the Extended Senior Management team highlighting the status of flexible funding, implementation progress, horizon scanning and any other updates related to emergency response.  

Awards Management, Programme Development and Reporting (20%)

  • Overall management of Save the Children Yemen’s Humanitarian Fund and other flexible emergency response funding.
  • Primary contact point with the HQ (Centre) Humanitarian Team for all aspects of award management related to the Humanitarian Fund including top-ups, amendments, and revision of program documents.
  • Working with field teams lead on the preparation and submission of high-quality reports ensuring accurate MEAL data and case studies/success stories as required.

Supply Chain (10%)

  • Work closely with the Supply Chain team to ensure that adequate pre-positioned stocks are in place, well utilised and replenished in line with the pre-positioned stock SOP, with special focus on medical pre-positioned stock
  • Lead on monthly pre-positioned stock reviews, again with special focus on medical stocks to avoid risk of stock outs or expiry of pre-positioned items
  • Contribute to procurement planning and follow-up of any emergency response-related procurement.

Capacity Building (10%)

  • In collaboration with Field Managers and HR establish Emergency Response Teams and field-level humanitarian focal points, including updating ToRs.
  • In collaboration with the Director of HR put in place a clear system of internal deployments to support emergency responses. 
  • Identify, and where applicable provide, learning and training opportunities for Save the Children staff and partners to build the capacity of the humanitarian staff members and to build a culture of emergency response (e.g. ERT capacity-building activities).
  • Work closely with the Partnership Coordinator to ensure that partners are involved in emergency preparedness planning, ‘zero agreements’ with emergency response partners are maintained, and capacity-building plans for partners are delivered.

Surge Support

  • Flexibility to provide surge support to scale-up current programs or initial surge capacity for the start-up of a new response; provide assistance in launching rapid assessment, overseeing data collection, write up of needs assessments, work-planning, communication

BEHAVIOURS (Values in Practice)

Accountability:

  • holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.

Collaboration:

  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.

Creativity:

  • develops and encourages new and innovative solutions
  • willing to take disciplined risks.

Integrity:

  • honest encourages openness and transparency; demonstrates the highest levels of integrity

QUALIFICATIONS  

  • MA / MSc level in a relevant subject or equivalent field experience

EXPERIENCE AND SKILLS

  • 5 years of demonstrable management experience in humanitarian operations, including experience within a complex country programme in an emergency response or fragile state 
  • Sound knowledge of international humanitarian architecture, systems, coordination mechanisms and donors, and of procedures, accountability frameworks and best practices in emergency response management
  • Significant experience of NGO emergency program cycle management, including field-level project planning and implementation
  • Experience of working with humanitarian donors (UN, ECHO, BHA, FCDO etc.)
  • Demonstrable financial and budget management experience, experience as a budget holder
  • Good knowledge and experience of supply chain systems and requirements in a multi-location, multi-sector programme setting
  • Ability to write clear and well-argued proposals and/or reports; experience in proposal coordination and development
  • Excellent planning, management and coordination skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities and work calmly under pressure
  • Proactive and solutions focussed, with an ability to remain detail-oriented while maintaining strategic oversight
  • Proven team working skills, adaptability and flexibility
  • Strong communication skills with excellent written and spoken English
  • Ability and willingness to travel regularly into the field
  • Commitment to and understanding of Save the Children’s aims values, principles and Child Safeguarding Policy
  • The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.

Desirable

  • Experience in a complex and matrix-managed organization
  • Previous experience with and knowledge of Yemen
  • Skills and experience in training and capacity building
  • Experience of working with local partners
  • Arabic language
  • Hostile Environments Awareness Training (HEAT) certified

Additional job responsibilities

  • The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities 

  • The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

  • We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety

  • The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Location: Sanaa

Employee Status: Fixed Term

Closing Date: Aug 19, 2022

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