Ended Information Technology Officer

The Job

Advertised: Internal/External                                                                                                              

Function Title:  Information Technology Officer (SCOPE)

Contract type:  Fixed term

Position grade:   NOA

Contract duration:  1 year with possibility of extension

Duty Station:  Sana’a Country Office, Yemen

Number of position:  1


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 75 countries each year. The organisation has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.


  • Education: University degree in Information technology, Economics, Statistics, Software engineering or other field relevant to international development assistance. First University Degree is mandatory with at least two additional years of related work experience
  • Experience: At least 5 years of professional work experience, including 3 years post-graduate experience in related fields.
  • Language: Fluency (level C) in both spoken and written English & Arabic languages

Nationality:  Yemeni National only


The United Nations World Food Programme (WFP) Yemen Country Office is looking to enhance the volume of Cash Based Transfer rollouts and general support to Beneficiaries, Cooperating Partners and Retailers, introducing a continuous service management structure.
The new Beneficiaries’ database will be developed on at Country Office level. In the field, distribution lists will be made available at field offices, all of which have been established to register IDPs in northern governorates .
WFP introduced the SCOPE system as a corporate beneficiary and transfer management platform, which is applicable for all the modalities – in-kind, cash and vouchers. SCOPE is an online application to manage assistance from beginning to end, including registration of beneficiaries with biometrics, creation of distribution lists for partners and export of invoices for retailers. WFP Yemen aims to apply SCOPE with integration of a locally developed Beneficiary management solution to electronically register beneficiaries.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the general supervision of the Head of IT Services and the direct supervision of the SCOPE Coordinator, the incumbent will perform the following duties:

  • Lead all aspects on planning, implementation, training and adoption of the electronic beneficiary registration system (SCOPE) in Yemen. This includes meetings/calls, scheduling workflow analysis, resources planning, managing project, expectations, delivering training (to staff, CPs and traders), project communication, support and troubleshooting.
  •  Participating in the Yemen-SCOPE data migration and ensure the beneficiaries database is updated
  • Ensure the integration of SCOPE with the locally developed beneficiary management system
  • Provide troubleshooting and validation of incidents on production as 2nd to 3rd line support.
  • Assist in testing new functionalities and products
  •  Receive and deploy the SCOPE updates and features in an appropriate manner.
  •  Design training sessions and material for the field staff.
  •  Plan implementation of SCOPE projects and activities.
  •  Follow-up the SCOPE implementation plans.
  •  Control the inventory of Hardware and Software
  •  Support Area Offices/Sub-Offices and translate user requirements
  •  Perform other related duties as required.


Within delegated authority, the Staff Member is in charge of the liaison with:

  • Programme: To ensure that all beneficiaries are successfully migrated to SCOPE;
  • M&E: to provide evaluation reports and provide beneficiaries’ details;
  • Country Office ICT: providing bi-weekly reports on the SCOPE status;
  • SCOPE Support in Sub and Area Offices: collecting concerns, lessons learnt and providing assistance as required.


Within delegated authority, the Staff Member drafts implementation plans of the SCOPE platform in different locations.


The Staff Member plans for SCOPE resources, equipment needs and IT micro-assessments.

S/he is in charge of the SCOPE stock and delivered equipment, keeping track of current and future requirements.

S/he reviews SCOPE Standard Operating Procedures, designs training materials and delivers training sessions for Area Offices, Sub Offices and Cooperating Partners.


The Staff Member is in charge of the communication for the Yemen SCOPE Team, drafting communication materials.

Other as required.



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.
Transfer Modalities (Food, Cash, Voucher) Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development.
Broad Knowledge of Specialized areas (i.e. Nutrition, VAM, etc.) Demonstrates the ability to interpret basic data in the context of WFP specialised fields to contribute to technical programme design, implementation and monitoring.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/ Government Develops thorough recommendations using multiple inputs (e.g., government counsel, research, own experience) to strengthen national or subnational entities and government owned food and nutrition security programmes.


  • Has taken leadership in the implementation of IT Projects;
  • Has technical knowledge through exposure to technical teams;
  • Has provided input into policy discussions and decisions;
  • Prior experience with electronic banking system or any developed platform is an asset


This position is open to qualified Yemeni nationals ONLY. Female Yemeni candidates in particular, are encouraged to apply

  • ONLY qualified and shortlisted candidates who meet the minimum requirements of the position will be contacted
  • ONLY CV submitted in English will be accespted
How to Apply

To view the job description and apply to this vacancy, please go to:


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  • Employer: WFP
  • Category: Computers/IT
  • Location: Sana'a
  • Posted on: 6 February 2019
  • Deadline: 22 February 2019