Ended Shelter Team Leader (CCCM)

The Job

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. 

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs 

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. The purpose of the CCCM Team Leader (TL)- Camp Management position is to enable a liveable environment for vulnerable populations in sites of displacement across Yemen, the Team Leader will prepare and develop status reports as required by management.

Job description

  • Follow-up the assessment, community mobilization, and care and maintenance activities.
  • Establish, strengthen and monitor an effective, transparent, representative site governance system including coordination of camp(s) service provision and other defined activities.
  • Set up and maintain a camp information management system in line with CCCM Cluster guidelines including sex and age disaggregated data collection and transparent, yet appropriate, information sharing with all relevant stakeholders in a manner that upholds the principle of confidentiality.
  • Conduct and Monitor multi-sector needs (MSNM), service provision and the overall condition of a camp including shelter, WASH, environment and cross-cutting services such as prevention and response to sexual and gender-based violence (SGBV), health, psychosocial support according to agree upon guidelines, standards and indicators.
  • Coordinate activities of different actors providing assistance and support effective referral mechanisms within the camp(s).
  • Set up and maintain an overall schedule and plan of activities of CCCM staff and activities in the camp(s).
  • Advise and assist in developing joint site risk management plans to promote the health, safety and environment of the camp(s).
  • Support the technical implementation of site maintenance, covering safe site design or layout, repairs and risk reduction in the camp(s), the upkeep of shelter, WASH, electrical systems, other site facilities and utilities and the general environment.
  • Mobilize, train and equip displaced communities to be self-autonomous in safely maintaining the camp(s) environment ensuring clarification of roles and responsibilities amongst stakeholders.
  • Ensure that all equipment and supplies that are required for technical assistance as part of site risk management plans is maintained and accounted for.
  • Liaise and interact with government authorities, displaced and host communities to ensure social cohesion and create opportunities for local employment using principles of gender equality and do-no-harm.
  • Establish, maintain, and actively utilize networks of key informants at IDP sites.
  • Plan mechanisms for timely registration of IDPs, including identification of protection related needs.
  • Maintain a comprehensive database of service and needs related information for each site.
  • Provide daily situation reports on IDP movements and other critical information.
  • Provide weekly site reports and provide other relevant information on site conditions and services.
  • Provide, document, and track timely referrals and service requests to key partners.
  • Apply a participatory approach to identify, analyze and prioritize camp needs.
  • Promote and facilitate accountability towards camp populations through establishment of complaints and feedback mechanisms.
  • Ensure that the displaced are aware of the assistance and services available in the camp and how to access them.


  • University Degree in civil engineering, social studies, architecture, urban planning, or engineering or related field.
  • Minimum 3 years’ experience from working in a humanitarian/recovery context.
  • Previous experience from working in complex and volatile contexts
  • Experience in coordination with government authorities, clusters, national NGOs, international NGOs and UN
  • Results-oriented attitude, with the ability to establish and supervise technical lines, promote communication, knowledge sharing and culture of learning, manage multiple work streams while ensuring quality.
  • Ability to rapidly understand the policy, strategic and institutional environment.
  • Understanding and experience of project monitoring, evaluation and reporting, with the ability to design effective M&E tools.
  • Commitment to participatory and inclusive methods of working.

Education field

  • Civil engineering / construction

Education level

  • College / University, Bachelor's degree

Personal qualities

  • Fluency in English, both written and oral.
  • Excellent communication skills and ability to deliver lively training in English/Arabic.
  • Sound interpersonal, verbal and written communication skills, with in particular the ability to write concise, accurate reports in easily-understood language.
  • Political and cultural awareness.


  • English
  • Arabic

We offer

  • 12 months with the possibility of extension subject to funding availability.
  • Female candidates are highly encouraged to apply.

Miscellaneous info

  • Travel: Approx 125 days travel
How to Apply