Ended Case Management Assistant

The Job

Case Management Assistant 



Contract Type:

10 months

Place of Work:

Taiz - Yemen

Reports to:

Child Protection Officer

About us

War Child, the charity for children affected by war. We are the only specialist charity for children in conflict, delivering high-impact programmes that are rebuilding lives across Afghanistan, Iraq, Jordan, Uganda, the Democratic Republic of Congo (DRC), Central African Republic and Yemen. We understand children’s needs, respect their rights, and put them at the centre of the solution - from supporting Syrian children to access education, to reintegrating child soldiers in the Central African Republic and upholding the rights of children caught up in juvenile justice in Afghanistan. We look forward to a world in which the lives of children are no longer torn apart by war. This is a vision that can only be realised through the collective actions of children themselves, communities and their leaders, organisations like War Child, governments and key decision makers.

Our values

We use our passion and creativity to deliver high quality evidence-based work designed to maximise our beneficial impact for children in conflict.

•Accountable to children
Children can rely on us to respond to their voices and to treat them with respect and dignity.

We expect to be held to account by our supporters and beneficiaries and we respond with openness and honesty

•Committed to each other
We support each other and our partners to achieve ambitious goals and to be the best we can be.  We are honest and open with each other, sharing our successes and confronting our challenges.

Purpose of Post

The overall role of the National Case Management Assistant and guidance on the development and implementation of War Child’s Child Protection work in Taiz and to represent War child at National Child Protection fora.

Coordination and Representation:

  • Build and maintain strong partnerships with key counterparts in the community (children, caregivers, community leaders, service providers such as government authorities and NGOs) and with WCUK colleagues
  • Attend Child Protection Committee (CPC) meetings and support CPC members to identify and refer child protection cases
  • Coordinate all case management processes within   WCUK and with partners
  • Adhere to and promote   WCUK Code of Conduct, Child Safeguarding Policy and values, both inside and outside of the workplace

Program Implementation:


  • With Coordinate from  Child Protection Officer , Plan and implement case management program activities ensuring that delays and constraints are documented and solutions identified with from CP Officer .
  • Prepare progress reports with statistical and narrative information on identification, active caseload, closing of cases and any other activities; ensure that reports are timely, of high quality and serve to inform management decisions; for specific events/trainings falling within the scope of responsibilities, ensure that a separate event/training report is submitted with support from CP Officer .


  • Identify vulnerable, at-risk children; work with different stakeholders to obtain referrals.
  • Conduct ongoing service mapping and update the service directory accordingly.
  • Assess the situation of individual children and/or families to determine whether they meet case management eligibility criteria .
  • Work with children and/or families to help them understand problems, define goals, and develop realistic plans; initiate and implement action to ensure children are safeguarded from harm.
  • Implement case plans for children and families, including referrals to service providers where needs cannot be met by WCUK .
  • Monitor and review individual cases, for example during regular case conferences, home visits or other monitoring visits (as required under the specific circumstances) with the aim to ensure timely and high quality assistance.
  • In accordance with set case closure criteria, close cases of those individuals who have resolved the immediate protection concerns and, as far as possible, have developed sustainable solutions to the underlying problems .
  • Ensure high quality case management documentation (including case management plan, referral documentation, other relevant documentation), whereby making sure that confidentiality and information sharing protocols are me.
  • With support from the  CP Officer, ensure that the community is well informed on the case management service (eligibility/target, function, etc.) .
  • Provide information to community members referring to the services providers on how to better protect their children.
  • Actively support baseline / end line / other surveys for MEAL (monitoring, evaluation, accountability and learning) purposes.
  • With the support from CP Officer , supervise of case  management social worker  facilitators of child friendly spaces , child Protection  committee.
  • Follow up legal facilitators work , and reporting .


  • Bachelor degree in Social Work or related field;
  • At least 2 years’ experience in a humanitarian work context
  • At least 1-year experience working as a Social Worker, conducting case management work or working with children and families in difficult situations
  • Computer literate
  • Excellent interpersonal, communication and presentation skills
  • Very good  in written & spoken Arabic; able to communicate and write in English is assets.
  • Commitment to War Child Code of Conduct, Child Safeguarding Policy and values


Knowledge and understanding of inter-agency standards and guidelines in child protection, including the Minimum Standards for Child Protection in Humanitarian Action.     

 Our benefits

•Flexible working arrangements

•30 annual leave per year

•Investment in training and development

•Transportation and Appearance Allowance

•Health Insurance

•1-1 wellbeing consultations with trained counsellors 

•Social Security Contribution

•Enhanced Leave Policy

•Eid Bonus

Child safeguarding

Our work with children to keep them safe is the most important thing we do. We are committed to the safeguarding of children in all areas of our work. Successful applicants will be expected to be compliant and sign up to our Child Safeguarding policy.

How to Apply

Pre-employment checks

Employment with War Child will be subject to the following checks prior to your start date:

  • receipt of three satisfactory references