Ended IT Assistant

The Job

Job title: IT Assistant

Employment category: NMI

Reporting to: Supply Chain Manager

Direct reports: N/A

Unit/department: ICT                               

Location: Sana’a

Authorization level: N/A

Overall purpose of the role:

IT Assistant monitor and maintain the computer systems and networks of an organization. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the correct running and maintenance of the IT systems.


  •  Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Monitoring and maintaining Internet networks;
  • Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, Satellite Modem…to prevent faults occurring
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Troubleshoot internet issues in liaison with the relevant ISP.
  • Perform local, clouds backups as scheduled, and ensure data integrity.
  • Configure and update antivirus.
  • Implement and support MicroTik firewall server for the office
  • Develop solution for Disaster Recovery
  • Export the weekly and monthly reports from the monitoring server and circulate to the relevant staff.

Experience and technical competencies: (include years of experience)

All DRC roles require the post-holder to master DRC’s core competencies:  

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.  

• Collaborating: Involving relevant parties and encouraging feedback.  

• Taking the lead: Taking ownership and initiative while aiming for innovation.  

• Communicating: Listening and speaking effectively and honestly.  

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.                            

Education: (include  certificates, licenses etc.)

Essential qualification

  • Bachelor/Degree in IT, computer science or other related field.
  • At least 1-2 year of experience in similar positions.
  • Motivate and able to work independently and good team player.
  • Ability & willingness to travel to the field
  • Works well under pressure and in meeting deadlines
  • Strong interpersonal and communication skills.
  • Highly organized with excellent ability to coherently lead diverse spread out teams.





Striving for excellence


Taking the lead


Demonstrating integrity

Find the definition of DRC’s Core competencies here

¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help

Languages: (indicate fluency level)

  •  Arabic (Fluent)
  • English (desirable)

Key stakeholders: (internal and external)

  • DRC different sectors.
  • CICT Country Officer.
How to Apply

CVs of qualified candidates are invited at the below link by 28th May 2019. Due to the urgency of this hiring, interviews will be on a rolling basis; and a candidate might be selected even before the closing date. Only short-listed candidates will be contacted. Qualified female candidates are encouraged to apply.