Post Title: Information Technology Systems Officer
Organization: Social Fund for Development – MUKALLA Branch Office
Location: MUKALLA
Employment Type: Full-Time
Duration: 1 year with the possibility of extension
Application closing Date: 04/07/ 2021.
Background Information: CCT Program

The SFD’s Conditional Cash Transfers Program (CCT) in Nutrition designed to respond to the urgent needs of the poorest families affected by the ongoing conflict and stimulate demand for nutrition, maternity and child services to improve the nutritional status of malnourished children and women in targeted areas using a complementary and integrated approach which includes a promotion, protection and resilience building. Since October 2016 the CCT program was able to support 296K women and children, provided health education sessions, monthly cash transfer, short-term employment in social services in nutrition for young females and facilitated access to the nutrition services and treatment.
Social Fund for Development is looking for talented and passionate candidates with high integrity to strengthen its capacity to respond urgently to the crisis with the right skills. In this regard, SFD is seeking to recruit a qualified individual for the position of Information Technology Systems Officer to be part of its CCT program team.
Under the overall guidance of the CCT Program and the direct supervision of the SFD Branch Manager, the Information Technology Systems Officer is responsible for the effective and efficient performance of the following duties:

Responsibilities
1. Managing the use, maintenance and technical support of MIS sub-system and databases used in the CCT program's operation including planning and overseeing data collection, input and verifications
2. Reviewing the data entered and make sure there are no abnormal deviations therein, search for their causes or ask for clarifications from the operations officer
3. Monitoring system performance and troubleshooting issues
4. Extraction of atypical analytical reports
5. Providing network and communications support and assistance related to equipment (servers, routers, telephony, etc.) and software.
6. Assisting system users in troubleshooting and resolution of issues, coordinating all activity with both local and central office.
7. Reviewing the validity of the reports extracted from the system and ensuring that it is free of software errors.

Required education, skills and qualities

a. Education

• A bachelor’s degree in Information systems, Computer Science or Computer Engineering, management information system or closely related degree

b. Professional Experience:

• Minimum of 2 years of technical experience in management, implementation and maintenance of computer information systems or related area.
• A minimum of two years working experience and In-depth knowledge of any of the following modern database systems (MySQL, Postgres, SAP HANA, Hadoop)
• One year’ experience in an IT service delivery coordinator role or equivalent technical support experience.

c. Skills and competencies

• Strong understanding of databases, data analysis procedures and the complexity of data management as well be tech-savvy and possess excellent troubleshooting skills.
• Demonstrate extreme attention to detail and accuracy.
• Ability to communicate effectively and professionally with coworkers.
• Highly motivated, willing to learn, good teamwork, service-oriented and able to work under high pressure and within a limited period.
• Good English (written and spoken) as preference.