The International Committee of the Red Cross (ICRC) is an independent, neutral organization ensuring humanitarian protection and assistance for victims of war and armed violence. Please visit www.icrc.org for more information.

The ICRC is looking for a suitable candidate to fill the position of:

ICT Specialist 1

Contract type: 5 months contract 
Duty Station: ADEN

Purpose 

ICT Specialist 1 sets up and monitors small computer and communication infrastructures with remote supervision from a qualified superior in the division/region.

Accountabilities & Responsibilities 

Functional Responsibilities: 

• Installs, maintains, repairs, and monitors ICT equipment in line with ICRC standards.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use, and provides remote support when needed.
• Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
• Allocates equipment in an efficient manner, taking into account users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Places orders for parts, equipment, and tools, locally or in Geneva, according to standing procedures and in collaboration with the administration and logistics.
• Handles relations with the internet service provider regarding fees, level of service, etc., in collaboration with the administration
• Keeps technical documentation up to date for all IT installations.

Scope & Impact 

• Workplace services and first-level user support.
• Geographical remit: local or country-level..

Relationships 

• Internally, interacts with ICRC employees.
• Externally, interacts with local suppliers.

Certifications/Education Required 

• Secondary school or technical college.
• Good command (spoken and written) of English 
• Good ICT knowledge.

Professional Experience Required 

• Minimum 2 years' troubleshooting experience in an area of the ICT service catalog (e.g. workplace services, telecommunications, IT, help desk, etc.).

Competencies  

• Leadership               
• Accountability               
• People management               
• Team work & Collaboration               
• Representing the ICRC               
• Beneficiary & Client focused