National Staff Position 
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Position: Social Outreach Worker
Job site: Abyan Governorate  
Report to: Activity Coordinator 
Status:  Full-time Staff

About INTERSOS:

INTERSOS is an independent non-profit humanitarian organization committed to assisting the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.

Project objectives: 

INTERSOS is seeking to ensure the provision of emergency, life-saving assistance, and protection for new arrival migrants in Abyan governorate. The project is covering 12-month activities for all components and is complementing/continuing existing migrants response programming in South Yemen implemented by INTERSOS, funded by OCHA/YHF (SA1 2022) & IOM/DG ECHO consortium.

• In Abyan, INTERSOS will run a mobile migrant response team (MRT) for new arrival migrants, covering Khanfir district. The MRT will have 2 SWs, 1 Nurse, 1 Lawyer, and 1 translator.

Core activities include:

• Registration and assessment of migrants and provision of Psychological First Aid (PFA), dignity kits, food items (in kind), Non-Food Items (NFIs), and emergency first aid (mobile response).
• Provision of awareness sessions to migrants on protection risks regarding transit and move, safety and well-being, legal rights, and information on available services
• Mixed migration awareness sessions for the host community and trainings for government and security officials
• Protection monitoring and reporting on violations of human rights of migrants and others on the move.

These activities will be integrated with the other ongoing programming in the targeted areas; seeing for example with health, where migrants can be referred to MCT and health facilities operating in the area, and with protection services.

Main Responsibilities of the MRT Social Outreach Worker:

• Registration: with the support of volunteers register all the refugees/asylum seekers and migrants met by the MRTs in the targeted area   
• Distribution of NFIs and emergency food: with the support of volunteers distribute NFIs and emergency food for the most vulnerable migrants in the targeted area ensuring adherence to protection mainstreaming principles.    
• Refer cases internally or externally for registration (UNHCR – refugee or seek asylum), legal assistance, psychosocial counseling, health or other services, provided by INTERSOS or by actors or local service providers when needed. 
• Conduct Psychological First Aid (PFA) and identify individuals who show signs of stress, and provide individual emotional support when needed. 
• Ensure to keep complete and well-organized records: Manage, fill, and archive specific forms for registration, referral, and weekly reporting ensuring confidentiality, accuracy, and timeliness.
• Monitor and follow up the outcome of the material assistance provided by INTERSOS.
• Be available to provide emergency assistance – including first aid (receive training from INTERSOS on the delivery of first aid).
• Conduct collective Psycho-Social First Aid (PSFA) to the migrants and identify the most vulnerable cases in need of urgent additional counselling or assistance. 
• Provide daily updates to the activity coordinator on the work of the MRT and MMMT.
• Be available to participate in meetings and trainings.
• Link Migrants\Asylum Seekers, and Refugees with available service providers and keep beneficiaries informed of accurate and up-to-date service maps. 
• Any other task requested in order to achieve the project’s objectives.
• Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Overall, these tasks require:

• Adherence to Humanitarian principles of Neutrality, Impartiality, Independence, and Humanity.
• Clear & timely communications to line management.
• Full abiding by INTERSOS internal rules and guidelines and respect INTERSOS Charter of Values and Code of Ethics.

Minimum requirements

• Hold a BA in social work – social sciences. 
• At least 1 year of experience working as an Outreach Social Worker.
• At least 1 year of experience working with national or international NGOs.
• Good background on protection-related issues.
• Deep understanding of the plight of new arrivals in Yemen (refugees/asylum seekers and migrants).
• Demonstrable experience in establishing and maintaining collaborative relationships with different sector counterparts/referral pathways.
• Good interpersonal skills.
• Excellent computer skills (proven computer literacy).
• Readiness to commit and adhere to the values, mission, and vision of INTERSOS. 

Other requirements:

• Arabic - basic written and well spoken and written English. The Ethiopian language is an added value.,
• Strong team spirit, comfortable in a multi-cultural environment;
• Excellent analytical skills, observation, and analysis capacity;
• Attention to detail and structured way of approaching tasks;
• Able to ensure quick quality delivery in a stressful environment;
• Ability to adhere to deadlines and respect line management;
• Very strong interpersonal skills: strong communication and diplomatic skills;
• Practical and problem-solver;
• Ability to deal with heavy work pressure.