No.

Duties and Responsibilities

E/M

Under overall supervision and guidance of the Project Manager and in close coordination with project Officer, the referral officer will be responsible for:

1

Ensures the referral system is running smoothly according to the BFD SOP.

2

Manages all incoming and outgoing referral processes

3

Regularly updates the referral tools, train and supervise the field assistants on the referral mechanism

4

He/she is responsible for the overall management of referral focal points at hospitals level

5

Monitors and ensures the proper application of the BFD Referral Policies by following all the referral processes and their outcomes

6

Conducts regular field visits to ensure successful application of referral system

7

Builds and maintain good relationships with relevant agencies and service providers to support the referral pathways

8

Responds to case feedback and complaints and ensure services are provided to beneficiaries in a proper way

9

Refreshes list of contacts and services provided by each referral hospital.

10

Archiving all referral documents and keep hard and soft copies

11

Facilitates admission procedures for the patients that are referred from the destination Hospital in case of facing any problem, and do the regular follow up of the cases while admitted in the referral hospital and ensure that they are receiving good quality care.

12

Provides regularly updated database of referrals, including summarized information and preliminary analysis, to the project manager for project monitoring purposes

13

Works closely with the Project Manager to analyze the referrals database for lessons to be learned and makes suggestions to improve referral process based on quantitative and qualitative standards,

14

Ensures that all referred cases are matching the agreed referral criteria

15

Follow up the TFCs and the admitted cases, referrals to secondary TFCs and make sure that they have received the kits and the needed medical services.

16

Prepare monthly reports on referrals and raise them to project manager.

17

Performs other duties as assigned by Project Manager