About Human Appeal:

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. Human Appeal has seven International Field Offices across the globe. ​

Here at Human Appeal we have an exciting opportunity for the HR Coordinator position, to be based at our Sana'a office in Yemen.

Key Responsibilities:

• Administer starter / leaver processes by managing all documentation requests for interviews, induction, contracts, exit interviews, and equipment in a timely manner to ensure smooth running of the recruitment cycle, delivery of business needs, employee satisfaction and best practice.
   
• Draft and administer all aspects of employee documentation by submitting changes to employee terms and conditions, maternity, paternity, pensions etc., to ensure employee and employer needs are met.  
   
• Effectively monitor, maintain and update employee personnel data and files including hard copy files, such as training records, holidays, absences, timesheets, appraisals, employee feedback etc. to ensure compliance in line with audits and accurate employee records for internal use. 
   
• Ensure the smooth running of the full recruitment cycle; placing job ads, liaising with recruitment agencies, preparing a shortlist of candidates, arranging interviews, issuing offer letters and employee contracts and undertaking all required pre-employment checks, ensuring all new-starter paperwork is completed.
   
• Act as a main HR Contact to provide effective guidance to field staff and managers regarding policies and procedures and answer employee questions in a timely manner.
   
• Lead the HR function at  Yemen  country office with the development and implementation of projects as required by actively participating in planning and implementing of projects such as Employee conferences, rebranding new systems to contribute to the continued growth of the charity and establish an efficient and lean HR function.
   
• Ensure that policies, procedures and processes are up-to-date and compliant with Yemen labour law on an ongoing basis and in coordination with legal and compliance teams.
   
• To oversee and manage safeguarding incidents within the organization. This involves proactively monitoring and responding to any incidents that pose a risk to employee wellbeing or safety. Additionally, you will be responsible for implementing measures to promote a safe and healthy work environment, ensuring that employees feel supported and protected.
   
• To conduct investigations and mediations to resolve conflicts that arise in the workplace. This involves gathering information, interviewing involved parties, and making recommendations for resolving the conflict in a fair and effective manner to ensure a positive and productive work environment for all employees. 
   
• Handle payroll by collating monthly Payroll updates, liaising with the Finance department for updates, making necessary benefits/deduction calculations to ensure a smooth Payroll process so that staff are paid correctly and on time.
   
• Handle tax and social security by collating monthly updated calculations through liaison with the Finance department. Moreover, handle all social security and taxes of staff with social security institutions and tax offices in north and south.  
   
• Handle the health insurance for all staff members by liaison with the health insurance company.
   
• Handle preparing and submission to all employees monthly salary slips.
   
• Handle the requests for employees salary advances.
   
• Handle the semi-annual and the annual performance of the employees.
   
• Act as a point of contact for incoming queries, signposting to appropriate stakeholders and escalating Employee Relations issues of Yemen Office where appropriate.
   
•  Maintain own continuing professional development by keeping up to date with legal requirements and relevant HR developments to ensure charity is compliant with changing legislation and responsive to social-economic requirements.
   
• Manage or supervise interns if any.
   
• Prepare HR reports and data analytics as needed.
   
• Promote good working practices and maintain a professional working environment that delivers excellence and compliance by; maintaining confidentiality of information, compliance and Data Protection, adhering to HA’s Health, Safety and Environmental Policy at all times, and adhering at all times to best practice, employment law, global code of conduct, policy and procedure.
   
• Advice and support line managers on the management of their teams to maximize business performance. The advice given should be practical, sensible and in line with HA’s Employee Relations approach, should be based on a sound knowledge of employment legislation and internal policies, and should enable the manager to achieve their aim whilst being considerate of the emotional and cultural impact on the employee(s) and those around them, and the reputational impact to HA.
   
• Support HAY management in designing the strategic plan and the annual operational plan.
   
• To ensure legally compliant HR function involves implementing HR practices, Hand Book of HAY and procedures that adhere to local and international labor laws and regulatory requirements given the priority to the local labor implementation if there is any conflict between the local and international labour laws. This includes areas such as recruitment, hiring, employee contracts, compensation and benefits, performance management, employee relations, training and development, and termination processes. Moreover, to create a fair, equitable and legally compliant work environment that attracts, develops, and retains top talent while minimizing legal risks for Human Appeal.
   
• Case manage employee relations activity i.e. absence, grievance, disciplinary etc., from advising managers on the optimal approach, and supporting them through to a successful outcome.
   
• Manage feedback process to enable greater employee engagement and retention of existing employees; determine and improve feedback process and pass on relevant feedback to respective directors and managers, and identify trends across the organization, turning this into suggested actions/areas for attention.
   
• Facilitation of expatriate staff in Yemen, supporting their stay in Sana’a/Aden.
   
• Grow volunteer Acquisition and engagement to boost manpower and acquire talent.
   
• Promote and comply with Program Department’s policies and procedures with respect to compliance, code of conduct, safeguarding, safety and security.
   
• Deliver and continuously improve the HR functions alongside the Yemen HR team, and review and implement developments, continuously reviewing, improving manager, and employee accessibility to policies and associated guidance.
   
• Maintaining effective communication and collaboration with local labour authorities, Process relevant PoAs and/or Admin orders needed for eligibility to apply for visas/residencies. ​

NB - Employee duties are not limited only to the above-mentioned accountabilities; he/she may perform other   duties as assigned.​

Job Requirement

Education:

Degree ideally in a related discipline, e.g., Human Resources / Business Studies/Social Sciences.

Experience

• Minimum 5 years of experience in a similar role
• At least 3 years of relevant experience in INGOs
• Liaison experience is desirable and advantageous
• Supervisory experience and strong capacity building ability.
• Strong organizational skills with a history of providing excellent staff support with a high level of attention to detail and sense of urgency.
• Strong written and oral communication skills.
• Understands the importance of confidentiality
• Strong interpersonal skills and commitment to humanitarian principles
•  Strong analytical skills. 

Computer Skills

Computer literate and proficient in MS Office Suite 

Languages

• Excellent written and spoken Arabic.
• Proficiency in English.
•  Additional languages a bonus