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Posted on 16 Nov, 2023
Closing on 30 Nov, 2023
Application part has been updated

Job Description

Position: Driver

Hardship Level: E (most hardship)

Family Type: Non Family

Danger Pay: Residential location (if applicable)

Grade: GS2

Staff Member / Affiliate Type: General Service

Reason: Regular > Regular Assignment

Remote work accepted: No

Target Start Date: 2024-01-01

Job Posting End Date: November 30, 2023

Standard Job Description


Organizational Setting and Work Relationships

The Driver in the UNHCR Office is normally supervised directly by the Administrative Officer/Associate/Assistant or another staff member when the scale of the Operation so requires it. Besides driving, the incumbent is responsible for the upkeep and maintenance of the assigned UNHCR vehicle(s) as per technical guidance and specifications established by the Organisation. They are required to follow strict instructions and security guidance provided by the supervisor. While the basic function of a driver is to drive the official vehicles of UNHCR, they may be called upon to perform minor maintenance and repair of UNHCR vehicles.

The Driver has regular contacts with staff within the UNHCR Office and with others (including Partners, government authorities, etc.) outside UNHCR involving a limited exchange of information.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR's core values of professionalism, integrity, and respect for diversity.


  • Drive UNHCR vehicles for the transport of authorized passengers, deliver and collect documents and other items.
  • Meet official personnel at airports or other locations and facilitate immigration and customs formalities as required.
  • Perform day-to-day maintenance of the assigned vehicles; check oil, water, battery, brakes, tires, etc. and ensure that the assigned UNHCR vehicles are road or waterway worthy and maintained up to the established security standards.
  • Perform minor repairs, arrange for other repairs, and ensure that the vehicle is kept clean.
  • Ensure that the steps required by rules and regulations, or other local procedures, are taken in case of involvement in an accident.
  • Log official trips, daily mileage, gas consumption, oil changes, greasing, etc.
  • Ensure that instructions and security guidance provided by the supervisor and security focal point are strictly followed.
  • Ensures valid documentation for passengers, items, or cargo in the vehicle.
  • Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

  • For G2D - 2 years of relevant experience with completion of Primary Education or High School Diploma or higher

Field(s) of Education

  • Not applicable

Certificates and/or Licenses

  • Driving Licenses;
  • (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

  • Essential: Driving license, knowledge of driving rules and regulations.
  • Desirable: Not specified.

Functional Skills

  • DV-Driving Rules and Regulations
  • DV - Basic Vehicle Mechanical Skills;
  • (Functional Skills marked with an asterisk* are essential)

Language Requirements

  • For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
  • For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
  • For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes demonstrating zero tolerance for sexual exploitation and abuse, harassment, including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters, and speak up and seek guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting, and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):

Desired languages:

Operational context

Nature of Position: Ibb hub is consisted of three governorates (Ibb, Taiz, and Dhale’e), where regular daily/weekly field trips are planned and conducted. UNHCR office is located in Ibb governorate, thus daily movement is planned to different districts and locations following different schedules.

The Driver role and commitment in Ibb Hub are essential to ensure the continuation of movement in supporting UNHCR's operational programs. Functioning within a complex environment marked by one of the most severe humanitarian crises following years of conflict requires a good understanding of the work context. The driver needs to fully commit to their duties and the code of conduct with respect to confidentiality. In addition to having excellent driving skills, the driver needs to obtain good technical skills with particular experience in driving armed vehicles in different lands' topography and weather conditions. Moreover, the driver would be required to carry out additional duties related to maintenance, transporting items, and confidential documents. Thus, they need to be entrusted and committed to deliver on time while abiding by regulations and instructions given by their supervisor and the Head of the office. The driver role requires flexibility and adaptability to change, particularly in emergency and security situations; thus, they need to ensure good training and understanding of the humanitarian work context.

Essential Requirements:

  • Driving Proficiency: The applicant must possess a valid driver's license and a clean driving history, demonstrating excellent driving skills and a thorough understanding of local traffic rules and regulations. Prior experience in driving in challenging and diverse terrains is highly desirable, with a particular capacity to drive armed vehicles.
  • Vehicle Maintenance: Proficiency in day-to-day maintenance of UNHCR vehicles, including armed vehicles, is essential. The candidate should be capable of conducting regular checks on oil, water, battery, brakes, tires, and other essential components to ensure the vehicles are in optimal working condition. Basic knowledge of minor vehicle repairs is preferred.
  • Compliance and Documentation: The candidate must have a strong understanding of official procedures, rules, and regulations related to driving and vehicle documentations. Attention to detail is crucial to ensure all passengers, items, and cargo in the vehicle have valid and accurate documentations.
  • Security Awareness: The applicant should be well-versed in security protocols and guidelines. Strict adherence to instructions and security guidance provided by supervisors and security focal points is mandatory to ensure the safety of passengers, items, and vehicles. The driver is required to complete a series of mandatory trainings to ensure full compliance with the critical requirements, including security.
  • Communication Skills: Effective communication skills, including the ability to interact professionally with UNHCR personnel, local authorities, and other stakeholders, are essential. Acceptable command of the English language is important to ensure essential interaction with UNHCR personnel, particularly during road trips and missions. Furthermore, the driver must be able to facilitate immigration and customs formalities efficiently.
  • Cultural Sensitivity: An understanding and respect for local cultures and customs are highly valued. Cultural sensitivity and the ability to work effectively in a multicultural environment enhance the driver's ability to navigate diverse situations. Additionally, the driver needs to ensure full respect for confidentiality and any information shared in their presence, with no interference in personal and work context.

Desirable Requirements:

  • Language Skills: Proficiency in Arabic, both written and spoken, is a must, to facilitate effective communication with diverse stakeholders when required. Also, a good command of English is desirable to ensure proper basic communication with UNHCR personnel.
  • Emergency Response: Previous experience in emergency response situations, including familiarity with evacuation procedures and crisis management, is an asset.


The Driver position in Ibb, Yemen, offers a challenging yet rewarding opportunity to be part of the meaningful impact in the lives of displaced persons and refugees. The successful candidate will play a crucial role in UNHCR's mission through demonstrating professionalism, timely dedication, respect for confidentiality, and a strong sense of responsibility at all times. If you are passionate about humanitarian work and possess the required skills and attributes, we encourage you to apply and be part of our UNHCR team.

Additional Qualifications


  • DV - Basic Vehicle Mechanical Skills
  • DV-Driving Rules and Regulations



  • Driving License - Other

Work Experience


  • Accountability
  • Analytical thinking
  • Client & results orientation
  • Commitment to continuous learning
  • Communication
  • Organizational awareness
  • Planning & organizing
  • Teamwork & collaboration
  • Technological awareness

How to Apply

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Important Notes / مقترحات هامة

Following the instructions on How to apply will always increase your chances of getting your application looked at.
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تذكر أن تكتب إسم الوظيفة و موقعها في عنوان البريد عندما يكون التقديم عبر الإيميل