ABOUT

The HALO Trust is the world’s largest humanitarian demining organization. HALO is a non-governmental, non-political, non-religious organization headquartered in the UK. HALO’s mission is to protect lives and restore the livelihoods of those affected by conflict. We clear landmines and the explosive debris of war so families, communities and countries can recover. 

HALO registered in Yemen in 2019, and will start operations in 2020. 

JOB TITLE: ICT Assistant 
LOCATION: Aden, with regular travel to the field
REPORTING TO: IM/GIS Officer

MAIN DESCRIPTION

Working under the supervision of the IM/GIS officer you will provide key ICT support within HALO’s Yemen programme. This is an excellent opportunity for anyone who would like to accelerate his or her ICT career in a sector-leading organization. This position is located at our office in Aden, but successful candidate may expect traveling to other HALO Offices in Yemen for Support. Will liaise with Head Office in the UK and external service providers in Yemen to ensure systems are working to optimum levels. 

JOB DESCRIPTION

The ICT Assistant is responsible for:

• Implement information security technical controls and ensure that information security policies and copyright and data protection laws are upheld.
• Develop and maintain ICT documentation.
• Assist end users in all aspects of IT support.
• Set up, or assist with, maintaining and administering desktops, servers, computer networks, printers, fixed and mobile telephones, software and other IT peripherals.
• Maintain the inventory of all ICT assets (software and hardware).
• Manage the backup of data and systems and assist in disaster recovery.
• Assist with the creation, maintenance and delivery of information security awareness training for colleagues.
• Investigate security alerts and incidents and provide incident response.
• Assist with some Information Management tasks.

REQUIREMENTS – ESSENTIAL 

• Existing experience of working in a similar position, and a relevant IT qualification.
• Microsoft operating systems (Windows 7, 8, 10).
• Microsoft Office 2016 or newer.
• Computer networking.
• PC hardware.
• Self-motivated, with the ability to work. Independently.
• Ability to perform under time pressure.
• Ability to build good personal working relationships.
• Ability to learn new skills.
• Highly focused with a passion for Information Technology.

REQUIREMENTS – NON-ESSENTIAL

• OneDrive/SharePoint Online
• MacOS
• Linux
• Android
• iOS
• Microsoft 365 desktop apps for enterprise