Protection Assistant - Case-Management

Duty Station [Aden -Yemen]

Who are we?

 The Danish Refugee Council (DRC) has been providing relief and development services in the Horn of Africa since 1997. Using a protection of human rights framework, DRC has mainly focused on Somalis who are displaced by conflict. Programmers include protection, livelihood, food and NFI distribution, water and sanitation, and advocacy amongst others. DRC Yemen has been providing relief and development services in Yemen since 2008. DRC has mainly focused on refugees and migrants displaced by conflict and natural disasters.
DRC, through its specialized business unit, Danish Demining Group (DDG) aims to recreate a safe environment where people can live without the threat of landmines, unexploded ordinances and small arms and light weapons”. These goals can be effectively advanced through cooperation and joint action with other organization as well as with integration of operations and programs with its sister organization, DRC.

About the Job:

Overall 

Under the supervision of the Protection Officer and line management of the Protection Team Leader, the Protection Assistant is responsible for supporting the timely, high-quality, and effective provision of protection services in the area of intervention. This includes protection monitoring, case management including service mapping, referrals, and cash for protection..

Responsibilities: 

• Provide protection monitoring and general protection case management services in compliance with DRC Standard Operating Procedures (SOPs), best-practice, and international standards including assessment of need, development of case plan, referral/facilitation of access to services, follow-up, and case closure.
• Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols.
• Implement cash for protection including distribution, ensuring the support is tailored to identified protection risk(s) and all administrative and financial requirements are followed.
• Participate in case conference meetings (including cross-sector or interagency) for high-risk and/or complex cases, as needed.
• Contribute to up-to-date service mapping of service providers operating in the area. 
• Support the Protection Officer (Case-Management) with updating and maintaining the case management and other relevant databases, ensuring adherence to data protection protocols.
• Support the Protection Officer (Case-Management) to produce accurate data and draft well written, comprehensive narrative reports, as requested.
• Support the Protection Officer (Case-Management) with the preparation and submission of weekly, monthly and quarterly work plans.
• Actively participate in regular case-management team and protection team meetings.
• Support the Protection Officer with the implementation of monitoring and evaluation tools and report on issues and make recommendations on the implementation of the program.
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers.

Other

• Maintain positive working relationships within the team and promote collaboration and capacity building across the team and other departments in coordination with the Protection Team Leader. 
• Adhere to DRC’s mission, values, and Code of Conduct as well as humanitarian and protection principles.
• Treat all colleagues, partners, and beneficiaries with dignity and respect. 
• Any other duties relating to the role as directed by the Protection Officer (Case-Management), Protection Team Leader, and/or Protection Manager.

About you

To be successful in this role you must have:

Experience and technical competencies:

• A minimum of 1-2 years of relevant experience in the field of protection, ideally for an I/NGO or UN agency.
• Experience in case management, counseling, and/or psychosocial support services.
• Experience working with vulnerable populations including IDPs, migrants, and minority groups.
• Excellent knowledge and understanding of local communities and customs.
• Ability to maintain confidentiality, respect, non-discrimination, and safety of clients at all times.
• Ability to discuss sensitive issues with respect and empathy.
• Ability to organize work, meet deadlines, maintain composure, work independently, and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
• Good interpersonal and problem-solving skills, creativity, and flexibility.
• Strong computer literacy (Microsoft Word and Excel).
• Ability to work in a diverse, multicultural context.

In this position, you are expected to demonstrate DRC’ five core competencies: 

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.   
• Collaborating: Involving relevant parties and encouraging feedback.   
• Taking the lead: Taking ownership and initiative while aiming for innovation.   
• Communicating: Listening and speaking effectively and honestly.   
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Moreover, we also expect the following:

Required qualifications: 

Education :

• Relevant University Degree (e.g., Social Work, Counseling, Psychology) or equivalent professional qualification. Eield experience may be accepted in lieu.  

Languages:

• Arabic – Fluent
• English – Intermediate proficiency (desirable)

We offer

DRC will offer the successful applicant a contract until August 2024, renewable dependent on both funding and performance. You must be available to start work As soon as possible, and be willing and able to work in Aden. 
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (I Non- Manager) and will be reporting to Protection Team Leader.