Case Management Officer – Mobile Response  This job has ended. You cannot apply anymore.

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Posted on 19 Oct, 2021
Closing on 02 Nov, 2021

Job Description

Job Title: Case Management Officer – Mobile Response    
Band/ Level Grade: 8B
Department: Child Protection    
Location: Al Dhale’e    

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees made to flee from war or disaster. At work today in over 40 countries, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC Yemen began its programs in October 2012. Currently IRC Yemen is operating in eight governorates in the south and north of Yemen through direct programming and through a local partnership in Health, WASH, Nutrition, Economic Recovery Development, Education, Child Protection, Gender and Women Protection and Empowerment. These sectors are responding to food insecurity, cholera and other humanitarian needs within the displaced populations

Scope of Work:
 The CM officer Mobile response with support of the senior CP officer will chip into the development of CP strategy and play a key role in the day-to-day implementation of mobile CP services in Al Dhale’e

Job Summary
This position will be responsible for leading the mobile team in Aldhale’e. The CMO will supervise effective implementation and accurate documentation of all CP cases, through staff supervision and support of the five caseworkers in Aldhale’e. The CMO works in close collaboration with CP Coordinator and Snr officer to ensure complete support to the team.

Supervise two Child protection case management assistants, and report directly to the CP Team lead and work closely with health, Nutrition and WPE teams to cultivate collaboration


  • To ensure effective process of services mapping for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and mentorship to mobile response case workers 
  • Provide mentorship individually and through group meetings, collaborate with other CM staff and partners to regularly report trends and communicate closely with the Snr officer, CPM and CPC
  • Ensure that each caseworker is effectively carrying out CM and provide guidelines according to Standard Operating Procedures through regular individual and team meetings and case reviews with caseworkers. 
  • Ensure cases are receiving appropriate support; and when needed, support individual cases, and provide regular monitoring of all aspects of services
  • Assign and review caseworker’s caseload to ensure they are manageable and share challenges with CP's leaders
  • Conduct post-service child and family interviews to evaluate the quality and impact of case management by the case workers. Document feedback and analyses trends regularly; discuss lessons learned with the team and CPC and CPM
  • Consistently and proactively supervise and assess the safety of field teams; promptly reporting concerns or incidents to IRC management and collaborating closely with community leaders and other external parties as the need arises to maintain/improve the security environment for IRC programs
  • Optimally empower in all capacity building including formal trainings, on the job mentor etc
  • Provide briefings on child safeguarding and appropriate behavior with children to all case management staff; ensure any concerns are reported and addressed immediately

Requirements (Qualifications, Skills and Abilities)

  • Technical diploma or degree in social work, human rights, or related degree preferred
  • Minimum of 3 years’ experience as a child protection caseworker, preferably in humanitarian or development settings
  • Validated understanding of working with children and particularly vulnerable children
  • Personal qualities: Team leader, flexible, strong interpersonal skills with children, caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.
  • Proficiency in Arabic
  • Written and spoken English is an advantage

Work Environment

The successful candidate will be based in Al Dhale’e with frequent visit to mobile field sites

Professional Standards

The IRC and IRC workers must enforce to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation

How to Apply

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