Job title: Travel Agency Manager to take over the lead of our travel agency. will be responsible for the daily operations of the agency and manage dedicated team of passionate travel experts. Together with the team, will take our agency to the next level.

The applicant must have excellent management and communication skills. With strategic mindset and analytical, as well as both sales and customer-driven. To know what the clients want and how to best sell it to them. Moreover, have organized and structured way of working further ensure our processes are optimized for maximum efficiency and, ultimately, profitability.

Travel Agency Manager responsibilities:

• Create and implement a business plan and strategy for our agency based on pre-discussed KPIs (number of sales, average spend, customer footfall, etc.)
• Set targets and objectives for both the agency as a whole as well as individual team members
• Actively find ways to better promote our agency to increase our customer base and footfall on site
• Find ways to both monitor and improve customer satisfaction rates
• Negotiate pricing and commission models with external stakeholders and partner travel companies
• Report progress and present store statistics to our board of directors on a regular basis (e.g. quarterly)
• Revise and optimize store policies and procedures to maximize efficiency and profitability
• Lead the team and guide, assist, and support where necessary to ensure great employee satisfaction and retention

Requirements:

• Degree in Management, Business Studies, or related field
• At least 5 years of experience running a travel agency or store and managing a team 
• Highly analytical and strategic mindset
• Incredibly organized and structured in your working
• Excellent interpersonal skills
• Ability to clearly communicate and present store progress to our board of directors
• Expert at sales and a strong negotiator
• Good working knowledge of marketing techniques is highly preferred