Who we are

At MSI Reproductive Choices, we are committed to delivering compassionate, affordable, high-quality services for all women and children. Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last.

Since 1998, Marie Stopes International Yemen (MSIY) has provided high quality healthcare services to women and children across Yemen. MSIY uses a combination of local knowledge and innovation to adapt our services to the situation on the ground and expand our activities to meet the changing needs of people living through the conflict.

MSIY offers maternal and child healthcare (including pre- and post-natal care, and basic emergency obstetric and new-born care (BEmONC) safe delivery; and general health care) through a variety of different channels including private clinics, public sector support, community midwives and toll-free contact centre. MSIY also provides emergency medicines to vulnerable Yemenis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effective role in achieving the targets of centre which are align with organization strategy to insure center sustainability.
• Ensure that the centre operates smoothly, opens, and closes on time and offers high quality RH services as advertised.
• Ensure that the centre is clean, welcoming, well-advertised, and complies with MSI standards; and solve day to day operational problems.
• Ensure that the services are friendly, welcoming, gender sensitive and non- discriminating.
• Regularly contact local businesses, especially clinics and pharmacies, to publicise the centre, promote good relations and referrals, document important discussions.
• Maintain strategic relations with the DHO and local authorities and make regular (at least monthly) visits to represent MSIY and seek ways of collaboration and cooperation, and minute the meetings. Organise for getting FP supplies from the DHO.
• Explore opportunities for funds, supplies and collaboration for improved results, cost recovery, reputation, and sustainability of centres.
• Supervise client intake, make sure all clients are seen to within the maximum waiting time and are satisfied with their service.
• Ensure that the centre has all the proper equipment, and utilities and facilities work properly. Arrange for maintenance and repairs as needed.
• Maintain an effective and updated referral system.
• Carry out/support any research or client surveys conducted.
• Monitor the cost services income and ensure that it is the lowest possible.
• Insure the high-quality services within the centre.
• Monitor and control centre income and Petty Cash, perform cash count and Petty cash reconciliation each shift before closing.
• Negotiate and monitor the payment of incentives to staff and referral payments
• Adapt the criteria for free or discount services to local conditions and ensure proper use.
• Transfer income to Head Office timely and as agreed.
• Send all cleared advances and all original documents on time to H.O

EDUCATION and/or EXPERIENCE 

• Bachelor’s Degree in a Management, Medical certificate, or related fields.
• Full competency and fluency in English.
• At least 5 years of relevant experience
• Should have very good experience handling finances and managing a budget.

COMPETENCIES AND EXPERIENCE

• Strong negotiation and analytical skills
• Must be organised, business- oriented and interested in Marketing activities
• Must have a friendly, outgoing manner and be willing to represent MSI actively in public.
• Must be serious, pro-active, and dedicated to promoting the centre.
• Must be open to learning, able to use their own initiative and take responsibility for managing their own work.
• Must be flexible, persistent and goal- oriented.
• Must have good computer skills, including email correspondence with MS
• Familiar using systems  

Team Member Behaviours

Work as One MSI

• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others
• You share relevant knowledge, expertise, and resources to strengthen teamwork and prevent duplication of effort
• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.

Show courage, authenticity, and integrity

• You hold yourself accountable for the decisions you make and the behaviours you demonstrate
• You are courageous in challenging others and taking appropriately managed risks.

Develop and grow

• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective
• You manage your career development including keeping your knowledge and skills up to date.

Deliver excellence, always

• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role
• You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.

Leadership (For Leaders only)

• You inspire individuals and teams, through situational leadership, providing clear direction
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team
• You articulate a vision of the future which inspires and excites others.

MSI Values

• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality
• Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long-term sustainability and increased impact
• Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.