Open to Internal and External Candidates

• Position: Senior Project Assistant/IT Support (IBM)
• Organizational Unit: Transition and Recovery (T&R)
• Duty Station: emen, Aden
• IOM Classification: M6
• Type of Appointment: Third Party Contracted (TPC) MPH Contract, 6 Months (With a possibility of renewal)
• SVN No.: CFCV2022.072
• Estimated Start Date: As soon as possible
• Closing Date: Sunday 31 JUL 2022

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Organizational Context and Scope:

Under the overall supervision of the Senior Programmes Coordinator (T&R), and the direct supervision of the Programme Manager IBM, the successful candidate will support IBM programmes and operations in carrying out a range of responsibilities.

Core Functions / Responsibilities:

1.    Provide specialized technical support for planned technology upgrades and implement and support to administer the IBM counterpart systems, applications, and infrastructure components. Provide end-user training both as a technical support person and as a trainer for appropriate business process courses when necessary.
2.    Liaising between IOM IBM and GoY and INPA technical counterparts related to IBM programme operations and support.
3.    Produce and maintain comprehensive documentation and reference materials for planned and delivered IBM technical solutions when assigned.
4.    Assist in analyzing performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
5.    Configure & troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems such as Fortigate/Fortinet firewalls and switches. 
6.    Support the identification of user requirements, and development of specifications, and training curriculum for software and equipment.
7.    Work with software applications providers, IT systems infrastructure.
8.    Counter-checking the programme data and information contained in the purchase requests.
9.    Maintaining and updating administrative files, assisting in the project's operations and workflow with data confidentiality, and interpreting as needed.
10.    Support in drafting of administrative notes for the IBM administration on procedures, Border Crossing Points infrastructure, maintenance/services, etc
11.    Perform other duties as may be assigned.

Required Qualifications and Experience

EDUCATION

• University degree in Administration or Computer Sciences or a related field from an accredited academic institution, with at least four years of relevant professional experience.
• Master’s degree in the above fields will be an advantage.

EXPERIENCE

• Relevant work experience in applied to project support and data analytics;
• Relevant work experience in applied to IT Fortinet infrastructure.
• Experience working for an International Organization or Government Departments.

SKILLS

• Strong background in migration research, demonstrated by relevant publications.
• Advanced programming skills regarding migration data management, analysis, and visualization.
• Quantitative data analysis skills are a strong asset.
• Strong communication and organizational skills.

Languages: English and Arabic

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

The incumbent is expected to demonstrate the following competencies:

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings 

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

Continuous Learning

• Contributes to colleagues' learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adjusting wording to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources
• Presents goals as shared interests

Performance Management

• Provides constructive feedback to colleagues
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures

Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans

Professionalism

• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration solutions

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team's work

Technological Awareness

• Learns about developments in available technology
• Proactively identifies and advocates for cost-efficient technology solutions
• Understands applicability and limitation of technology and seeks to apply it to appropriate work

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, national of the country with automatic right to live and work in the country, and security clearances.
• Females with the above qualifications are encouraged to apply.
• As part of the application process, all candidates, regardless of the type or duration of the contract, must disclose any known relative who works for IOM or is engaged with IOM in any capacity.
• Non-compliance with the relative disclosure requirement can constitute a basis for withdrawal of offer of employment, or if the employment has begun, terminating the employment contract and/or disciplinary action.