ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues. ZOA has been operational in Yemen since 2012, mainly focusing on WASH and Food security & Livelihoods interventions in Sana’a, Hajjah, Al Mahwit, Aden, Al-Dale’a and Shabwa Governorates.

Programme Manager South– 1 position

Key responsibilities

The Programme Manager is responsible for the realisation of project and programme goals in southern Yemen, in accordance with applicable internal and external preconditions and standards.

I.    Tasks and responsibilities

Overall leadership and integral management responsibility of the ZOA organisation in southern Yemen.

Leadership and management

• Responsible for all ZOA activities within South Yemen.
• Leadership of the ZOA team in South Yemen.
• Mentoring and coaching off all staff based in southern Yemen.
• Handling and management of (potential) conflicts and ensuring the programme area has a safe working space for all staff. Ensuring effective working relations of staff at programme area level.
• Ensure follow-up on identified potential conflict triggers and manage cases accordingly on a case-by-case basis in collaboration with the Country Director. 
• Support the development of staff by organizing regular training sessions, on-the-job-training and coaching ensure they are not only sufficiently trained to perform their duties, but also to ensure further capacity strengthening.
• Participate in country wide programme and knowledge development.
• Active and contributing member of country management team.
• Implementing and strategic partnership engagement at programme level.
• Gender and conflict sensitive approach to team management and project activities under her/his responsibility.

Programme Management

• Annual planning for the programme area, with the corresponding annual programme area budget, as an input to the Country Strategy and Annual Plan (CSAP).
• Planning, timely implementation, and monitoring of project activities that were approved by donors with the corresponding project budget planning.
• Project Cycle management, including needs assessments, formulation of concept notes and proposals and budget.
• Reporting - monthly and quarterly activity and financial reporting, including realization of activities versus budget utilisation; (Providing input to) narrative and financial donor reporting.
• Annual review of progress towards programme objectives and outcomes.
• Initiating and maintaining effective working relations with relevant stakeholders at programme area level.

HR/admin/finance

• Budget owner for projects implemented in programme area.
• Approval of expenditures and related cost allocations, on the basis of approved project and programme organisation budgets.
• Human Resource Management (at individual- and team level) for programme staff supported by the country office as required.  
• Supervision and periodical evaluation of the performance of the members of the Programme Team.
• Implementation and monitoring of financial, personnel and security policies and procedures.
• Implementation and oversight of efficient logistical procedures in the programme area as per the ZOA Yemen standards. 
• In collaboration with the Manager of Programme Quality, MPQ, prepare and process the allocation of indirect costs to project budgets. 
• Ensure appropriate IT management at programme level with support of the CO IT officer as needed.

Procurement

• Support the Programs teams in correct and efficient procurement planning and ensure regular monitoring of procurement plans. Actively liaise with Programs teams and the logistics teams at both the programme area level and the country office in case adjustments of the procurement plans are required.
• Ensure that procurement steps are correctly followed and documents are correctly collected, analysed and archived by the responsible procurement officers according to both the Global Procurement Guidelines and Yemen Procurement Annex.
• Liaise, coordinate and agree on higher value procurement with the CO.
• Actively work to prevent and detect fraud across the programme area.

Liaison

• Ensure Principal Agreements (PAs) and Sub agreements (SAs) are obtained timely and appropriately. 
• Maintain high level contacts and communication with government officials to ensure smooth and unbiased liaison processes in close cooperation with the Liaison Officer.
• Support the Liaison staff in timely securing agreements and reporting appropriately on those agreements.
• Ensure adherence to the humanitarian principles and humanitarian law and carefully consider data protection, donor sensitivities etc  on documentation to be shared

Security

• Ensures the design and maintenance of an effective security management system at program level, in compliance with ZOA’s over-all security policy and procedures, the Yemen Local Security Plan and the monitoring of compliance to that system by staff and other relevant persons for whom the PGM holds security responsibility.
• Collaborates closely on security issues with the Country Director and the Security Officer.
• Ensure appropriate reporting of security incidents.

Authority

The Programme Manager is authorised and accountable within the framework and limits as defined in: 

• The Declaration of Authorization’ signed by the Country Director.
• The ZOA Country Management Charter.
• The agreed Annual Country Strategy and Annual Plan (CSAP).
• The programme budget approved by the Country Director.
• The project plans as approved by the donors.
• The country quality management system as approved by the Country Director. 

In the performance and as a member of the Country Management Team, the PGM balances the interests of Programme area, the country organization as a whole and of all stakeholders involved.

The Programme manager is accountable to the Country Director of the programme country.

I.  Contacts

External contacts:    

• Government/authorities on a national, regional and local level.
• Relevant working groups, coordination meetings and/or thematic clusters
• (I)NGO’s, CBO’s and other civil society groups.
• International organisations operating in the programme area.
• Donors.

Internal contacts

• Country office.
• Members of country management team.

III.    Supervises
    
All Project Area Coordinators, in the programme area, and department heads.

IV.    Competencies

Knowledge & Experience: 

• Bachelor or Master degree in a humanitarian, development or other relevant field.
• Three to five years field experience with INGOs in volatile settings
• Management experience.
• Familiar with Project Cycle Management.
• Excellent spoken and written command of Arabic and English. 
• Excellent leadership, advocacy and interpersonal skills with expertise in program and staff development capacity building.

V.   Skills

• Command of operations.
• Analytical.
• Organisational sensitivity.
• Writing skills.
• Effecting delegation.
• Planning and organising.
• Participative leadership.
• Provides regular feedback, acknowledges success and the need for improvement.
• Coaches, challenges and provides opportunities for growth.

VI.  Attitude

• Flexibility and adaptability.
• Interpersonal and cross cultural sensitivity.
• Able to work under pressures and meet deadlines.
• Able to work in a sometimes fluid and insecure environment.  

VII. Special requirements

• Up to 2/3 of time required for travel.
• Based in a programme area field office.

Location: Aden

Start date: as soon as possible, contract until 31st of December, 2024 with possibility for extension based on Fund availability.