Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines
2. Assist with the implementation of the support function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function

Responsibilities

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• To support the development and implementation of appropriate monitoring processes and systems, effective communication of monitoring and evaluation information
• Oversee data collection activities and conduct data quality checks in the field and ensure accuracy and completeness of survey questionnaires.
• Work closely with Education, FSL, ICLA, Shelter and WASH to assist with collecting, collating, presenting and otherwise managing information for M&E-related reports.
• Conduct and support frequent surveys/assessments for monitoring and evaluation activities
• Assist in the preparation of project evaluation and/or review reports and draft regular M&E report.
• Assist in the establishment and day-to-day management of a database and monitoring and progress tracking system.
• Assist with documentation of the projects, including project activities/inputs, outputs and outcomes (e.g. assessments, recording construction progress forms, change in behaviour and situation, etc.)
• Maintain and update the country programme M&E database, ensuring correct and swift data entry and processing 
• Assist in data collection and data entry of forms and reports as required
• Prepare routine monitoring reports, identify shortcomings and make relevant recommendations regularly.
• Support collection and maintenance of geographic baseline and thematic data
• Implement a Complaint, Response and Feedback Mechanism and do the daily complaint documentation and feedback.
• Assist in any other M&E related activities/duties

Qualifications

Competencies

Competencies are important for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies: 

• Experience working as a Project Officer in a humanitarian/recovery context
• Previous experience working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English 

Context/ Specific skills, knowledge and experience: 

• Good knowledge of data collection
• Good English Skills
• Good use of Microsoft applications and especially excel

Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. 

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. 

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. 

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to: 

• treat everyone with respect and dignity 
• contribute to building a safe environment for all 
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) 
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

About the Team

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.