Job Title: Case worker (Social Outreach Worker (MRT)
Position status: (Full Time)
Location: Shabwa  
Announcement closing date: 14 Sep 2026

Main Purpose

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Reporting to: 

• Hierarchical: Activity Coordinator / Protection Officer
• Functional: Activity Coordinator / Protection Officer

 Tasks

• Conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met.
• Distribution of NFIs and emergency food: with the support of volunteers distribute NFIs and emergency food for the most vulnerable migrants in the targeted area ensuring adherence to protection mainstreaming principles.    
• Monitor and follow up the outcome of the material assistance provided by INTERSOS.
• Conduct Psychological First Aid (PFA) and identify individuals who show signs of stress, and provide individual emotional support when needed.
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Protection Officer.
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas.

Requirements

Education

• A university degree in a related field e.g. Social Work, Psychology or equivalent is an asset.

Professional experience

• 1 year of relevant work experience 

Professional requirements

• Essential computer literacy (word, excel and internet)

Personal requirements

• Ensure full respect to the PSEA and child protection policy.
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills.
• Reporting skills
• Capacity to work under pressure

Language Proficiency

• Fluent Arabic
• Working proficiency in English (for basic reporting, data entry, and team communication)
• Knowledge of Ethiopian/Somali languages (e.g., Oromo, Amharic, Somali) to communicate directly with newly arrived migrants along coastal routes.