Open to Internal and External Candidates

• Position: Project Assistant (PROTECTION)
• Organizational Unit:    PROTECTION
• Duty Station: Yemen, Marib
• IOM Classification: M 4
• Type of Appointment: Third Party Contracted (TPC) MPH Contract, 6 Months (With a possibility of renewal)
• SVN No. : CFCV2023.032
• Estimated Start Date:    As soon as possible
• Closing Date: Tuesday, 11th April 2023

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Organizational Context and Scope:

Under the overall supervision of IOM’s Programme Manager (Migrant Assistance) and Programme Manager and project officer direct supervision of the relevant Senior Programme Assistant, IOM is seeking Case Managers with a background and training in protection case management. With the aim of rolling out a case management system and ensuring quality case management support is provided to vulnerable persons in areas of IOM programming. Case Managers are envisaged for IOM standalone and integrated facilities that currently includes Migrant Response Points, Community Response Points, safe Spaces, and any future services.

Core Functions / Responsibilities:

1.    Support the team in maintaining a comfortable and safe environment where IDPS especially women, children, persons with special needs can access assistance, and information.
2.    Under the guidance of the supervisors provide integrated case management to persons with special needs and extremely vulnerable individuals ensuring persons at risk of GBV, survivors, unaccompanied/separated minors, victims of trafficking, persons with disabilities, elderly are provided with individualized support.
3.    In coordination with the supervisors, provide general support to the team members including the case workers/social workers within specific facilities and service points ensuring confidentiality, data protection, and case opening and closure procedures.
4.    Support the team in coordinating with relevant child protection, GBV and other protection actors to ensure the proper and effective management of cases and, when applicable, use of standardized tools. 
5.    In coordination with the superiors, support the referrals of cases needing specialized follow-ups to specialized service providers, ensuring confidentiality and safety of the beneficiary are safeguarded.
6.    Works closely with IOM Health and MHPSS teams to properly refer beneficiaries as needed.
7.    Contribute to service mapping (of service providers) within the area of intervention to ensure that the teams are well informed of all the relevant actors, services and support available, under the guidance of the Snr Programme Assistant.
8.    Support in organizing community consultations, dialogue and focus group discussions when needed in support of improving services and support.
9.    Support in conducting outreach and home visits (where required) and ensures appropriate documentation.
10.    Receive referrals from other stakeholders and take timely action and provide feedback of actions.
11.    Maintain accurate case records and beneficiary files in line with protection standards, GBVIMS and CPIMS.
12.    Prepare and take part in case management technical meetings in Aden with the sub national protection cluster and relevant sub cluster and working groups.
13.    Follows up on administrative issues related to the functioning of the Migrant Response Point and coordinates with the Aden office on its redress.
14.    Attend meetings as requested by direct supervisor/manager.
15.    Perform any other tasks as required.

Required Qualifications and Experience

Education

• University degree (B.S.c) in social science, business administration or other relevant discipline.

Experience

• At least 1 years’ experience in a similar position, with good understanding of the socio-political context in Yemen
• Understanding of standards and practices in migrant protection and assistance.
• Understanding of protection principles and experience in humanitarian emergency response.
• Prior professional experience with a humanitarian organization is required.
• Excellent writing skills.
• Good level of IT literacy (MS. Word & Excel).

SKILLS

• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities.
• Ability to track and monitor complex budgets and processes;
• Ability to pay close attention to details while prioritizing work efficiently and operate with minimal supervision.
• Excellent computer skills especially Ms Office and SAP.
• Strong interpersonal skills.
• Ability to work effectively and harmoniously within a team.

LANGUAGES

Fluency in English and Arabic is required.

Required Competencies

The incumbent is expected to demonstrate the following competencies:

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own
• action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, national of the country with automatic right to live and work in the country, and security clearances.
• Females with the above qualifications are encouraged to apply.As part of the application process, all candidates, regardless of the type or duration of the contract, must disclose any known relative who works for IOM or is engaged with IOM in any capacity.
• Non-compliance with the relative disclosure requirement can constitute a basis for withdrawal of offer of employment, or if the employment has begun, terminating the employment contract and/or disciplinary action.