Position Title: Operation Manager 

Duty Station:  Sanaa –Yemen

Significant background in: Sales, Digital Marketing, and IT.

Expected Start Date: ASAP

Essential Responsibilities:                                                                                                                             

• Manage reliable and cost-effective operations and effective implementation of the strategies of the company towards the right direction.
• Supports the company team on timely provision of operations support at a higher level of standards. 
• Ensures compliance requirements of the company and rules and regulations.
• Provides management information for decision making as required. 
• Support developing budgets for operations activities of the company.

STRATEGIC OVERSIGHT

Strategic oversight, direction, and advice on all aspects of the company operations management, aiming at the achievement of the following results:

• Successful contribution for implementation of the company operations strategies and establishment of management guidelines. 
• Advice on operations strategies, policies and plans affecting operations, deliverables and staffing. 
• Analyzing the company’s operating environment and adjusting operations and providing advice on contextual changes. 
• Guide the company operational strategies and activities. 
• Successful implementation of operational strategies and direct establishment of management achievements with operations. 
• Maintain regular control on operations budget and identify any exceptions or possible implications of under / overspending in a timely manner. 
• Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs. Create learning opportunities and ensure access to available learning resources.  

IMPLEMENTATION OF POLICIES AND PROCEDURES

Implementation of appropriate operations policies and procedures that comply with the company policies and procedures as following results:

• Full compliance of operations with the company. 
• Provide strategic, technical, and managerial leadership.
• Ensure ongoing full compliance of the company finance policies.
• Provide expert advice on the company’s policies regarding resource management, tools, etc.

RESOURCE MANAGEMENT

• Ensure effective management of administrative resources and reporting in a systematic, transparent, and efficient manner to company management. 
• Responsible for provision of high quality and timely procurement.
• Exercising oversight over procurement processes and logistics ensuring compliance with the company procurement policies and procedures.
• Oversight on maintenance of proper custody of the company’s assets.

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools, and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.
• Work with all the company staff to ensure smooth introduction and adoption of operational systems.

KNOWLEDGE AND EXPERIENCE:

• Advanced University degree required, preferably in Marketing, Sales, or IT with demonstrated experience.
• At least (5) years of progressive experience.
• Demonstrated ability to manage multiple staff and coordinate operations activities 
• Excellent customer service.
• Excellent Communications skills.
• Excellent Knowledge of SEO.
• Excellent teamwork including abilities to coordinate well with diverse individuals and teams and to negotiate effectively.
• Comprehensive knowledge of operations systems.
• Demonstrated analytical and problem-solving skills in handling management and coordination issues at the company.
• Strong ability to apply good judgement and decision-making skill in difficult and complex working environment 
• Strong computer skills in basic, office programs.
• Strong communication skills, both oral and written; and
• Fluency in English, knowledge of Arabic is an asset.