Job Title: Training Manager
Location:  Aden, Yemen
Department: Program
Reports to: Deputy Director
Responsible for: Training Officer

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non- governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including coordination with stakeholders on access, analytical reports, Access and safety-related information, and staff orientations and training.

INSO provides daily support to more than 1200 NGOs operating in 17 of the world’s most insecure countries. INSO is headquartered in The Hague, Netherlands - the international city of peace and justice.

INSO Yemen

INSO Yemen program, in partnership with donors and NGO partners, has taken initial steps following registration in the government-controlled area to support the humanitarian community in the government of Yemen, with plans to launch programming in the first quarter of 2025.

Job Summary

As the Training Manager, you will have the exciting opportunity to be part of launching training for INSO Yemen. You will play a key role in setting up the training services and team from the ground up. Your responsibilities will include developing, organizing, delivering, and evaluating training courses that support national and international NGOs in organizational safety and crisis management, personal risk mitigation, and humanitarian access. You will ensure compliance with INSO training standards and best practices, manage the training team, and lead the annual training planning. Regular in-country travel (IRG-controlled area only) is required.

Major Responsibilities

Implement Training Program

• Conduct a training needs assessment to identify training needs.
• Plan and organise training sessions.
• Communicate with INSO partners about training and listen to their needs.
• Contextualise and facilitate courses on safety and security management, personal safety, humanitarian principles and practices, access, and negotiations.
• Review and improve training materials as necessary.
• Design and incorporate monitoring and evaluation tools.
• Contribute to MEAL and donor reporting.

Lead the Training Team

• Recruit and manage the training team (1 Training Officer).
• Coordinate with INSO support teams and senior management.
• Seek advice and give support to other INSO training teams.
• Help manage the public perceptions of INSO’s work to establish and maintain recognition of its mandate for independence, impartiality, and neutrality.
• Comply with INSO service delivery standards and procedures.

Mandatory Requirements

• Fluency in Arabic and English (written and spoken).
• Minimum 3 years of relevant work experience in the humanitarian, adult-learning, or civilian safety and security sector.
• Minimum 2 years of relevant work experience in team and project management.
• Understanding of NGO safety and security management, personal safety, humanitarian principles, practices, access, and negotiations.
• Work experience in conflict affected environments.
• Well-developed networking and organisational skills.

Desirable

• Experience delivering courses focusing on NGO safety and security management, personal safety, humanitarian access, and negotiations.
• Experience developing curriculum.
• Experience in public speaking.
• Project management and/or First Aid certifications.
• Experience implementing technical solutions in training settings.

Key Personal Competencies

• Independent drive and ability to manage teams.
• Ability to identify issues, analyse, and participate in their resolution.
• Ability to work effectively and efficiently unsupervised.
• Commitment to humanitarian principles and values.

Terms & Conditions

• This position will be based in Aden, with an anticipated start date of 1 June 2025.
• 10-months renewable national contract, with 2.5 working days annual leave per month.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.